Appendix

Troubleshooting

Before requesting service, please try the following solutions.

 

 

PROBLEM

SOLUTION

No operation can be performed

• Check the batteries in the remote control. They may need

with the remote control.

replacing.

 

• Operate the remote control at a distance of no more than 6.1m

 

from the product.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray

 

Disc/DVD.

The disc Menu does not

• Confirm that the disc has disc menus.

appear.

 

The prohibition message

• This message appears when an invalid button is pressed.

appears on the screen.

• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software doesn't

 

support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the

• Some of the functions selected in the Setup Menu may not work

Setup Menu selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be

• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/DVD

changed.

Disc is fixed and cannot be changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the

 

Audio Options Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the ^ (Open/Close) button (on the front panel) for more

 

than 5 seconds with no disc inside. The initialisation message

 

appears on the screen, and the player turns off automatically.

 

When you turn your product on again, all the settings will be reset.

 

• When the factory default settings are restored, all stored user BD

 

data will be deleted.

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Samsung UBD-M9500/EN, UBD-M9500/ZG, UBD-M9500/ZF, UBD-M9500/XE manual Troubleshooting, Problem Solution

UBD-M9500/ZF, UBD-M9500/XE, UBD-M9500/EN, UBD-M9500/ZG specifications

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