| If Your TV Fails to Connect to the Internet |
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| Your TV may not be able to connect to the Internet because your ISP has permanently |
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| registered the MAC address (a unique identifying number) of your PC or modem, which |
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| it then authenticates each time you connect to the Internet as a way of preventing |
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| unauthorized access. As your TV has a different MAC address, your ISP can not |
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| authenticate its MAC address, and your TV can not connect. |
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| To resolve this problem, ask your ISP about the procedures required to connect devices |
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| other than a PC (such as your TV) to the Internet. |
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| If your Internet service provider requires an ID or password to connect to the Internet, |
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| your TV may not be able to connect to the Internet. If this is the case, you must enter |
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◀ | your ID or password when connecting to the Internet. | ▶ | |
The internet connection may fail because of a firewall problem. If this is the case, contact | |||
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| your Internet service provider. |
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| If you cannot connect to the Internet even after you have followed the procedures of your |
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| Internet service provider, please contact Samsung Electronics. |
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