Miscellaneous

There is something wrong

with the TV.

Try this!

 

Watching TV for an extended period of time causes the panel to generate heat.

 

The heat from the panel is dissipated through internal vents running along the

The TV is hot.

top part of the TV. The bottom portion, however, may feel hot to the touch after

extended use. Children watching TV need constant adult supervision to prevent

 

 

them from touching the TV. This heat, however, is not a defect and does not

 

affect the TV's functionality.

 

 

 

HD channels will have black bars on either side of the screen when displaying

 

upscaled SD (4:3) content.

The picture won’t

Black bars will appear at the top and bottom of the screen when you watch

display in full screen.

movies that have aspect ratios different from your TV.

 

Adjust the picture size options on your external device or set the TV to full

 

screen.

 

 

The "Mode Not

Check the supported resolutions of the TV and adjust the external device’s

Supported" message

output resolution accordingly.

appears.

 

 

 

The Subtitle item in the

You cannot select the Subtitle menu if you have selected a source connected

to the TV via HDMI or Component. The external device’s Subtitle function must

TV menu is grayed out.

also be activated.

 

 

 

The TV smells of plastic.

This smell is normal and will dissipate over time.

 

 

The TV's Signal

 

Information option is

Verify that the current channel is a digital channel.

not activated in the Self

Signal Information is only available with digital channels.

Diagnosis.

 

 

 

The TV is tilted to the

Remove the base stand from the TV and reassemble it.

side.

 

 

 

Broadcasting is grayed

The Broadcasting menu is only available when Source is set to TV.

The Broadcasting menu cannot be accessed while watching TV using a cable

out.

box or satellite receiver.

 

 

 

The settings are lost

If Use Mode is set to Store Demo, the TV's audio and video settings are

after 30 minutes or every

automatically reset every 30 minutes.

time the TV is turned off.

Change Use Mode (Screen Menu > Support > Use Mode) to Home Use.

 

 

 

Check the cable connections and reconnect them.

There is an intermittent

Loss of audio or video can be caused by using overly rigid or thick cables.

loss of audio or video.

Make sure the cables are flexible enough for long term use. If you are mounting

 

the TV to a wall, we recommend using cables with 90-degree connectors.

 

 

There are small particles

This is part of the product’s design and is not a defect.

on the TV's bezel.

 

 

 

The PIP menu is not

PIP functionality is only available when you are using an HDMI or Component

available.

source.

 

 

A POP (TV’s internal

Change Use Mode (Screen Menu > Support > Use Mode) to Home Use.

banner ad) appears on

the screen.

 

 

 

The TV is making a

The expansion and contraction of the TV's outer casing may cause a popping

popping noise.

noise. This does not indicate a product malfunction. The TV is safe to use.

 

 

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