Manuals / Samsung / TV and Video / Televisions

Samsung UE40JU6430UXZG, UE40JU6495UXZG, UE48JU6495UXZG, UE48JU6490UXZG manual Precautions and Notes

Models: UE55JU6570UXZG UE50JU6870UXXN UE65JU7000TXZT UE55JU6670UXZF UE48JU7500TXZF UE48JU6410UXZT UE48JS8500TXZT UE65JS8500TXXC UE55JU6750UXZG UE55JU6050UXZG UE40JU7000TXZF UE55JU6510SXXH UE55JU6400KXZT UE65JU6500WXXH UE55JS8080TXZG UE60JU6050UXZG UE40JU6495UXZG

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There Is a Problem with the Picture

148 Testing the picture

I Can't Hear the Sound Clearly

150 Testing the sound

I Can't See 3D Images Clearly

151 Testing 3D picture quality

There Is a Problem with the Broadcast

My Computer Won't Connect

I Can't Connect to the Internet

Data Service

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

158Before using the recording and schedule recording functions

159Before using the timeshift function

Read Before Using 3D Mode

160 3D precautions

S Recommendation disclaimer

164S Recommendation with voice interaction

164S Recommendation

Supported Resolutions for 3D Modes

165 HDMI

165Component

165Digital channel

165Videos/Photos

Supported Resolutions for each of UHD Input Signals

166 If HDMI UHD Color is set to Off

166 If HDMI UHD Color is set to On

Read Before Using Voice, Motion, or Face Recognition

167Precautions for voice, motion, and face recognition

168Requirements for using voice, motion, or face recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

173Limitations on use of photo, video, and music files

174Supported external subtitles

174Supported internal subtitles

175Supported image formats and resolutions

175Supported music formats and codecs

176Supported video codecs

Restrictions

178Restrictions to PIP (Picture-in-Picture)

178Flexible CI

Read After Installing the TV

179Picture sizes and input signals

179Installing an anti-theft lock

180Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported

Resolutions)

181 IBM

181MAC

182VESA DMT

Supported Resolutions for Video Signals

183 CEA-861

Read Before Using Bluetooth Devices

184 Restrictions on using Bluetooth

Licence

Glossary

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Samsung UE40JU6430UXZG, UE40JU6495UXZG, UE48JU6495UXZG, UE48JU6490UXZG, UE40JU6435UXZG, UE40JU6485UXZG Precautions and Notes

Contents

E-MANUAL Model Serial NoConnections Remote Control and PeripheralsQuick Guides ContentsSmart Features TV Viewing Picture and SoundTroubleshooting System and SupportPrecautions and Notes Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart HubMENU/123 MENU System Voice Recognition Setting up Voice RecognitionControlling the TV with Your Voice SystemControlling the TV with your voice MENU/123 MENU System Voice RecognitionFor more information, refer to Controlling the TV with Your Voice MENU/123 MENU System Motion Control Setting up Motion ControlControlling the TV with Your Motion SetupControlling the TV using motions MENU/123 MENU System Motion Control Motion ControlSet Motion Control to On Using the Samsung Smart Control Operating the TV with the POINTER buttonMENU/123 MENU System Smart Control Settings Setting up the Samsung Smart ControlPairing the TV to the Samsung Smart Control SystemMENU/123 MENU System Sports Mode Improving the Viewing Experience of Sports EventsActivating Sports Mode SystemRearranging or deleting channels Editing ChannelsRunning the Edit Channel function MENU/123 MENU Broadcasting Edit ChannelPlaying Multiple Screens Connecting an Antenna Aerial A connection method may differ with the modelsDVB-T2 system may not be available in specific geographical areas Connecting to the Internet Establishing a wired Internet connectionUsing LAN cables Connecting to a wireless internet network automatically Establishing a wireless Internet connectionConnecting to a wired Internet network automatically MENU/123 MENU Network Network Settings Try NowChanging the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status MENU/123 MENU Network Network Status Try NowConnecting to a Network via a Mobile Dongle IP auto setting failed Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues Try Now Network setup is complete, but unable to connect to the InternetUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed IP auto setting failedConnecting Video Devices Connecting with an HDMI cableConnecting with a component cable For the 7200 and the 6 series models or lowerFor the S9, the 7000 and the 7500 series models or higher Connecting with a composite A/V cable For the 7200 and the 6 series models or lowerFor the S9, the 7000 and the 7500 series models or higher Connecting with an HDMI ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with headphonesTo view or play the content saved in a computer on the TV Connecting a ComputerConnecting through the HDMI port To use the TV as a computer monitorConnecting with an HDMI-to-DVI cable Connecting through your home networkConnecting a Mobile Device Connecting with an MHL-to-HDMI CableConnecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device MENU/123 MENU Network Screen Mirroring Try NowConnecting mobile devices without a wireless router Wi-Fi Direct MENU/123 MENU Network Wi-Fi Direct Wi-Fi Direct Try NowManaging the connection status of previously connected mobile devices Pairing a laptop to the TV - Wireless PC Mirroring or KINO TV Connecting a mobile device via Samsung Smart ViewChanging the input signal with external devices OptionsConnection Notes Connection notes for HDMIConnection notes for audio devices Connection notes for computersConnection notes for Wireless PC Mirroring or KINO TV Connection notes for mobile devicesAbout the Samsung Smart Control POINTER disables Accessibility MENU/123 MENU System Accessibility menusMENU/123 RETURNOperating the TV with the directional buttons and the Enter button Using the Samsung Smart ControlOperating the TV with the POINTER button Voice Recognition Displaying and using the On-Screen RemoteMenu GuidePower Pairing the TV to the Samsung Smart ControlSleep Timer DualSetting up the universal remote control MENU/123 MENU System Universal remote setup Try NowSelect the Universal remote setup Connecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard MENU/123 MENU System Device Manager Keyboard Settings Try NowSwitch Input Language Using the keyboardChanging keyboard settings Keyboard LanguageConnecting a Bluetooth mouse Connecting a USB mouseUsing a mouse MENU/123 MENU System Device Manager Mouse Settings Try NowUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen QWERTY Keypad Reset recommended text dataChanging the channel and volume of a Multi-Link Screen Viewing Multiple Screens or Features with Multi-Link ScreenUsing Multi-Link Screen Learning the basic functionsRead before using Multi-Link Screen Smart HubMENU/123 MENU Smart Hub Open Smart Hub Try Now Removing or pinning an item in the Recent group Testing Smart Hub connectionsMENU/123 MENU Smart Hub Auto-Start Settings Smart Hub Launching Smart Hub automaticallyMENU/123 MENU Smart Hub Reset Smart Hub Try Now Using the Smart Hub tutorialResetting Smart Hub MENU/123 MENU Support Smart Hub TutorialCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account using a Facebook account Creating a Samsung accountDisconnecting a linked account Linking your Samsung account to external service accountsLinking or disconnecting a service account Signing in to a Samsung accountMENU/123 MENU Smart Hub Samsung Account Edit profile Changing and adding information to a Samsung accountDeleting a Samsung account from the TV Change Your Profile Image Register Your Face to your Samsung AccountDownload / Remove View Details Update Using the GAMES ServiceFeatured Managing Games with the pop-up Options menuLaunching an installed game Installing and running a gameInstalling games Managing downloaded or purchased gamesRemoving a game Enabling automatic game updatesMENU/123 MENU Smart Hub App & Game Auto Update or App Auto Update Rating a gameManaging Downloaded Apps with the pop-up Options menu Using the Apps ServiceDelete Move More Reinstall AppsInstalling an app quickly Installing an appEnabling automatic apps updates MENU/123 MENU Smart Hub App Auto UpdateMoving apps Using other app features and functionsUsing channel bound apps Locking and unlocking appsAccessing the associated menu screen from an e-Manual topic page Using the e-ManualUsing the buttons in the e-Manual Launching the e-ManualGeneral Using the web browserBrowsing preferences Home PageFeatured MY CONTENT Try Now Using the MY CONTENT ServiceRead before playing media content MY CONTENTPlaying multimedia content saved on a computer or mobile device Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Featured MY CONTENTPause / Play Buttons and functions available while viewing photosSafely Removing a USB Device Previous / NextSlideshow Effect OptionsSlideshow Speed Rotate and ZoomRepeat Buttons and functions available while viewing videosRewind / Fast Forward Pause / PlaySubtitles OptionsPicture Size RotateSpeaker List Buttons and functions available while playing musicShuffle Picture OffFilter By Functions on the media content list screenListening to music in HD quality Sort ByNews Using the NewsON ServiceFeatured NewsON WeatherPress the MENU/123 button, and then select Voice Recognition MENU/123 Voice RecognitionControlling the TV with Your Voice Press and hold the MENU/123 buttonLearning voice recognition basics Read before using voice recognitionView all voice commands Enabling or disabling TV voiceUsing the voice recognition tutorial Using imperative voice recognitionUsing interactive voice recognition at a short distance When you want to know specific informationControlling the TV using Motions Motion Control Testing ambient illumination using the TV cameraChecking ambient noise and illumination Using the motion control tutorialActivating motion control Motion Control Environment CheckSelecting an item Learning motion control basicsMoving the pointer Returning to the previous menuShowing and hiding the animated motion guide Adjusting pointer speedDisplaying the context-sensitive menu / Viewing broadcast information MENU/123 MENU System Motion Control Animated Motion Guide Try NowDirection Control Mode Changing the motion control screen layoutShowing the motion control screens while viewing a broadcast Motion Pointing ModeShowing the Direction Control icon while not viewing a broadcast Using Face Recognition Registering your face to your samsung accountChanging your login method of face recognition Signing in to a Samsung account using face recognitionMENU/123 MENU Smart Hub Samsung Account Edit profile MENU/123 MENU Broadcasting Guide Try Now Try Now EPG Using the guideViewing Digital Broadcast Information at a Glance Channel FilterMENU/123 MENU Support Self Diagnosis Signal Information Try Now Changing the broadcast signalChecking digital channel signal info and strength Checking current programme infoRecording programmes Using the instant and schedule recording options from the guideRecording Programmes Instant recordingUsing schedule recording to record on a specified date and time Using the functions available while recording a programmeUsing the buttons on the remote control while recording a programme MENU/123 MENU Broadcasting Schedule Manager ScheduleViewing recorded programmes Using the functions available while playing a recordingManaging the schedule recording list MENU/123 MENU Broadcasting Schedule ManagerRepeat Highlights PlayerRewind / Fast Forward OptionsFilter Using the functions for the saved file listManaging recorded files Featured MY CONTENTSetting up a schedule viewing for digital channel Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Setting up a schedule viewing for analogue channelEditing a schedule viewing Using TimeshiftCancelling a schedule viewing RecordMENU/123 MENU Broadcasting Channel List Try Now Using the Channel ListUsing the buttons on the remote control while using Timeshift Pause / PlayOptions HistoryAdd a New List The actual provided list may differ from specific geographical areasRemoving registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels MENU/123 MENU Broadcasting Edit Channel Try Now Try NowSort Editing registered channelsSelect All / Deselect All AerialChanging channel numbers Enabling / Disabling password protection on channelsLocking / Unlocking channels MENU/123 MENU Broadcasting Edit Channel NumberViewing and selecting channels on Favourites lists only Creating a Personal Favourites ListRegistering channels as favourites MENU/123 MENU Broadcasting Edit FavouritesMENU/123 MENU Broadcasting Edit Favourites Try Now Try Now Using the Edit Favourites screen menu itemsEditing a Favourites List Copy to favouritesRenaming a favourites list Removing registered channels from a favourites listRearranging a favourites list Copying channels from one favourites list to anotherChoosing sports type Making Sports programmes More Realistic with Sports ModeEnabling sports mode MENU/123 MENU System Sports Mode Try NowExtracting highlights automatically Notifying when a game startsWhen Audio Description is on MENU/123 MENU System Sports Mode Game Notifications Try NowManual Highlight Using the functions available while watching sports in sports modeZoom Recording TimeWhen Audio Description is on Watch Live TV at the same timeWhen Audio Description is on Pause / PlayViewing a game recorded in sports mode MENU/123 MENU System African Cinema ModeWatching TV broadcasts with subtitles TV-Viewing Support FeaturesMENU/123 MENU System Accessibility Subtitle Selecting the broadcasting subtitle languageScanning for available channels MENU/123 MENU Broadcasting Channel Settings Digital TextReading digital text Selecting aerial connection typeVolume Using adult genreMENU/123 MENU System Accessibility Audio Description Selecting the broadcast audio languageTuning broadcast signals manually Try Now Using the Channel Settings Try NowSetting the country area Tuning digital channelsTuning Fine-Tuning the screen Try NowTuning analogue channels MENU/123 MENU Broadcasting Channel Settings Fine TuneMENU/123 MENU Broadcasting Channel Settings Teletext Language Setting satellite systemMENU/123 MENU Broadcasting Channel Settings Satellite System Changing teletext languageMENU/123 MENU Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode DynamicMENU/123 MENU Picture Adjusting the picture qualityApplying the current picture settings to other input sources Backlight Try NowDynamic Contrast Try Now Adjusting advanced settingsMENU/123 MENU Picture Advanced Settings Try Now Black Tone Try NowMENU/123 MENU Picture Picture Options Try Now Adjusting picture optionsDigital Clean View Try Now Colour Tone Try NowAuto Motion Plus HDMI UHD ColorFilm Mode Try Now sharper LED image. To return to the default settings, select ResetLED Clear Motion Analogue Clean ViewViewing in 3D Smart LEDStarting 3D MENU/123 MENU Picture 3D 3D Mode3D Depth Adjusting 3D effects3D Perspective L/R ChangeMENU/123 MENU Picture PIP Try Now Picture Support FunctionsViewing a picture-in-picture PIP ChannelChanging the picture size automatically Changing the picture size and position Try NowChanging the picture size CustomMENU/123 MENU Picture Reset Picture Try Now Resetting the picture mode settingsAdjusting the picture position Listening to audio only Picture OffMENU/123 MENU Sound Sound Mode Try Now Adjusting the Sound QualityChoosing a sound mode MusicVirtual Surround Try Now Applying sound effectsMENU/123 MENU Sound Sound Effect Try Now Dialog Clarity Try NowListening to TV sound through a Samsung Bluetooth audio device Using the Sound Support FunctionsSpecifying the TVs installation type MENU/123 MENU Sound Speaker Settings Speaker Select Try NowBluetooth headphone List Listening to the TV through Bluetooth headphonesMENU/123 MENU Sound Speaker Settings Bluetooth Headphones SettingsEdit Name Volume LevelSpeaker Test Adjusts the volume of the speakers selected in the listEnabling digital audio output MENU/123 MENU Sound Additional Settings Try NowAudio Delay Try Now DTV Audio Level Try NowMENU/123 MENU Sound Reset Sound Try Now Resetting all sound settingsAuto Volume Try Now Listening to 3D audio in 3D modeSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time MENU/123 MENU System Time Clock Clock Mode Try NowIf the clock is wrong in auto mode Setting the clock manuallySetting the clock automatically MENU/123 MENU System Time Clock Clock Set Try NowTurning on the TV using the on timer Using the timersUsing the sleep timer MENU/123 MENU System Time Sleep Timer Try NowMusic / Photo Turning off the TV using the off timerMENU/123 MENU System Time Off Timer Try Now SetupNo Signal Power Off Try Now Using the Screen Burn Protection and Energy Saving FunctionsMENU/123 MENU System Eco Solution Try Now Auto Power Off Try NowUsing Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Selecting an external deviceSetting up as an Anynet+ HDMI-CEC-enabled device Read before connecting an Anynet+ HDMI-CECAnynet+ HDMI-CEC MENU/123 MENU Support Software Update Auto Update Try Now MENU/123 MENU Support Software Update Try NowMENU/123 MENU Support Software Update Update now Try Now Updating the TV’s SoftwareChecking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeUpdating the TV manually MENU/123 MENU System Smart Security Try NowIf malicious code is detected Configuring additional functionsMENU/123 MENU System Smart Security Settings Try Now AntivirusChanging the volume, speed, and pitch of the voice guide Using Other FunctionsRunning the accessibility functions quickly MENU/123 MENU System Accessibility Voice Guide Try NowMENU/123 MENU System Accessibility Menu Transparency Try Now Adjusting the menu transparencyLearning about the remote control for the visually impaired MENU/123 MENU System Accessibility High Contrast Try NowChanging the menu language Setting up a passwordMENU/123 MENU System Accessibility Multi-output Audio Checking NotificationsRicher colours and superior picture quality BD Wise Programme Rating LockEnabling game mode MENU/123 MENU Broadcasting Programme Rating LockMENU/123 MENU System General Boot Logo Try Now Showing/Hiding the Samsung logo while bootingEnabling the TV to boot faster Enabling/Disabling sound feedbackMENU/123 MENU Support Self Diagnosis Reset Try Now Restoring the TV to the factory settingsUsing the TV as a display model for retail stores MENU/123 MENU System DivX Video On DemandUsing HbbTV Running Data Service AutomaticallyMENU/123 MENU Broadcasting Channel Settings Auto Run Data Service HbbTVUsing a TV Viewing Card “CI or CI+ Card” Connecting the “CI or CI+ Card” via COMMON INTERFACE slotConnecting the “CI or CI+ Card” Attaching the CI CARD Adapter via COMMON INTERFACE slotUsing the “CI or CI+ Card” Teletext Feature Typical Teletext page Perform a factory reset your TV What Does Remote Service Do?Diagnose your TV Adjust the TV settings for you Getting SupportFinding the contact information for service How Does it Work?MENU/123 MENU Support Contact Samsung MENU/123 MENU Support Self Diagnosis Picture Test Try Now There Is a Problem with the PictureTesting the picture Eco SolutionSee if Energy Saving MENU/123 MENU System Eco Solution EnergyReset Picture Change Picture Size toMENU/123 MENU Support Self Diagnosis Sound Test Try Now Testing the soundI Cant Hear the Sound Clearly Set MENU/123 MENU Sound Speaker Settings Speaker Select toI Cant See 3D Images Clearly There Is a Problem with the BroadcastTesting 3D picture quality MENU/123 MENU Support Self Diagnosis 3D Picture TestMENU Network My Computer Wont ConnectI Cant Connect to the Internet Network StatusService Data ServiceThe Schedule Recording/Timeshift Function Isnt Working messages, disable Auto Run Data ServiceMENU Anynet+ HDMI-CEC Isnt WorkingGo to Anynet+ HDMI-CEC MENU/123 SystemMy File Wont Play I Have Trouble Launching/Using AppsI Want to Reset the TV Reset Picture, Sound, Channel, Smart Hub, and all otherOther Issues The Signal InformationSupport The Broadcasting optionMENU Use Mode to HomeBefore Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsMENU System Time Clock Before using the timeshift function Read Before Using 3D Mode 3D precautionsPage Safety precautions Page S Recommendation disclaimer S Recommendation with voice interactionS Recommendation Component Supported Resolutions for 3D ModesHDMI Digital channelIf HDMI UHD Color is set to On Supported Resolutions for each of UHD Input SignalsIf HDMI UHD Color is set to Off input signalsUsing the TV camera Read Before Using Voice, Motion, or Face RecognitionPrecautions for voice, motion, and face recognition Face recognitionRequirements for using voice, motion, or face recognition Requirements for using voice recognitionVoice Recognition Requirements for using motion recognition Requirements for using face recognitionRead Before Using Apps Read Before Using the Web Browser The web browsing speed will differs with the network environment Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music filesSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs Other restrictions Video decodersAudio decoders Restrictions Restrictions to PIP Picture-in-PictureFlexible CI Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock Read before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols Read Before Connecting a Computer Supported Resolutions VESA DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicence Open Source License Notice ARC Audio Return Channel Glossary480i / 480p / 720p / 1080i / 1080p DVI Digital Visual InterfaceDynamic versus Static IP Addresses BluetoothHDMI High Definition Multimedia Interface Ethernet