Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

•If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UE65KU7500UXSQ, UE43KU7500UXSQ Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE43KU7500UXSQ, UE65KU7500UXSQ specifications

Samsung has consistently been at the forefront of television technology, and their models UE40KU7000UXSQ, UE65KU7000UXSQ, UE49KS8002TXXH, UE65KU7500UXSQ, and UE43KU6512UXXH exemplify this innovation with a plethora of features designed to enhance the viewing experience.

The UE40KU7000UXSQ is a 40-inch 4K UHD television that brings vivid detail and clarity to your favorite shows and movies. Its resolution of 3840 x 2160 pixels ensures that images are sharp and lifelike. Equipped with HDR (High Dynamic Range) technology, this model enhances color contrast, allowing for deep blacks and vibrant whites which significantly improves picture quality. The immersive viewing experience is complemented by Samsung's Color Drive technology, which further enhances color reproduction.

Moving on to the UE65KU7000UXSQ, this 65-inch screen also boasts 4K UHD resolution and HDR capabilities. With its sleek design and minimal bezels, it's not just a television but also a piece of décor. This model is equipped with Ultra Clean View, which reduces noise and enhances details, providing viewers with a clearer picture, even for low-resolution content. It features Smart Hub, allowing easy access to streaming services, apps, and more using the user-friendly interface.

The UE49KS8002TXXH offers a different level of sophistication with its Quantum Dot technology. This 49-inch television produces a wider spectrum of colors, making images appear more vibrant and lifelike. The model also supports both HDR 10 and HDR 10+, adapting dynamic range on a scene-by-scene basis for an unparalleled viewing experience. The design incorporates a premium finish, making it highly appealing for any living space.

The UE65KU7500UXSQ is another striking model with a curved screen that enhances depth perception, delivering an engaging viewing experience. This 65-inch TV features 4K resolution and innovative UHD Dimming technology, which adjusts color, contrast, and clarity for a more detailed picture. The model is also Smart TV-certified, enabling seamless browsing and streaming capabilities for enjoying various content from different sources.

Lastly, the UE43KU6512UXXH packs impressive features into a compact 43-inch frame. Like its counterparts, it offers 4K UHD resolution and Smart functionalities, making it ideal for smaller rooms. Its compact design does not compromise performance; with excellent picture quality and convenient app access, this model is perfect for both casual viewers and avid binge-watchers.

In conclusion, Samsung's UE series televisions provide a range of features tailored to enhance the viewing experience, from vivid imaging capabilities to smart functionalities that cater to modern entertainment needs. Whether you choose the compact UE43KU6512UXXH or the expansive UE65KU7000UXSQ, each model offers distinct characteristics that promise to elevate your home entertainment setup.
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