Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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English

KU6400_XC_BN68-07867B-02_L04.indb7

2016-04-29 �� 9:56:48

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Samsung UE40KU6400UXXC, UE49KU6400UXXC Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE43KU6400UXXC, UE40KU6400UXXC, UE55KU6400UXXC, UE49KU6400UXXC, UE65KU6400UXXC specifications

The Samsung KU6400 series represents a remarkable lineup of 4K Ultra HD televisions, including models UE49KU6400UXXC, UE55KU6400UXXC, UE40KU6400UXXC, UE65KU6400UXXC, and UE43KU6400UXXC. These models are designed to deliver an exceptional viewing experience, combining high-definition picture quality with smart technology.

One of the standout features of the KU6400 series is its 4K Ultra HD resolution, which offers four times the resolution of Full HD. This means that images are sharper and more detailed, providing a truly immersive viewing experience. The televisions are also equipped with HDR (High Dynamic Range) technology, which enhances contrast and color accuracy, allowing viewers to enjoy a broader spectrum of colors and more lifelike images.

The design of the KU6400 series is sleek and modern, with minimal bezels that maximize the screen-to-body ratio. This not only enhances aesthetic appeal but also allows for a more immersive viewing experience. The smart functionality includes Samsung’s Tizen operating system, providing access to a wide array of streaming services and apps, ensuring users can easily find their favorite content.

In terms of sound, the KU6400 series features integrated speakers that deliver clear audio quality. Additionally, users can take advantage of advanced audio options, allowing for customization of sound settings to suit their preferences. The televisions also support various audio formats, including Dolby Digital Plus, enhancing the overall cinematic experience.

Connectivity is another crucial aspect of these models. The KU6400 series includes multiple HDMI and USB ports, enabling users to connect various devices such as gaming consoles, Blu-ray players, and soundbars with ease. Furthermore, built-in Wi-Fi ensures hassle-free internet connectivity, allowing for seamless streaming and online browsing.

Enhancing the viewing experience further, Samsung's Auto Motion Plus technology minimizes motion blur during fast action scenes, making it ideal for sports and action movies. The inclusion of a standard remote control simplifies navigation through settings and menus.

Overall, the Samsung KU6400 series exemplifies a commitment to quality and innovation, making these televisions a fantastic addition to any home entertainment setup. The combination of stunning 4K visuals, smart capabilities, and user-friendly features positions the KU6400 models as a strong choice for anyone looking to upgrade their viewing experience.
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