Troubleshooting Troubleshooting Guide | Dell 2150cn instruction

Cleaning the Feed Roller Cleaning the CTD Sensor

. . . . . . . . . . . .	387
. . . . . . . . . . . .	392

Adjusting Color Registration . . . . . . . . . . . . . . . . . . . . . 396

Printing the Color Registration Chart . . . . . . 396

Determining Values . . . . . . . . . . . . . . . . . . . . . . . . .397

Entering Values . . . . . . . . . . . . . . . . . . . . . . . . . . . .399

26 Removing Options . . . . . . . . . . . . . . . 403

Removing the Optional Memory Module . . . . . . . 403

Removing the Optional 250-Sheet Feeder. . . . . . . . . . . 406

Removing the Optional Wireless Adapter . . . . . . . . . . . 408

27 Clearing Jams . . . . . . . . . . . . . . . . . . . 411

Avoiding Jams . . . . . . . . . . . . . . . . . . . . 411

Identifying the Location of Paper Jams . . . . . . . . . . . . . 412

Clearing Paper Jams From the SSF . . . . . . . . . . . . . . . . 413

Clearing Paper Jams From the Standard 250-Sheet Tray 416

Clearing Paper Jams From the Fuser . . . . . . . . . . . . . . . 420

Clearing Paper Jams From the Duplexer . . . . . . . . . . . . 423

Clearing Paper Jams From the Optional 250-Sheet Feeder 425

Troubleshooting 429

14

28 Troubleshooting Guide . . . . . . . . . . . . 431

Basic Printer Problems . . . . . . . . . . . . . . . . 431

Contents

Image 16

Dell 2150cn manual Troubleshooting Troubleshooting Guide

Contents

Dell 2150cn/2150cdn Color Printer Users Guide Page Setting up the Printer Printer Setup Preparing Printer Hardware Setting the IP Address Installing Printer Drivers on the Macintosh Computers Using Your Printer Dell Printer Configuration Web Tool Print Media Guidelines 209 Printing 239 Know Your Printer Understanding the Tool Box Menus 259 Understanding the Printer Menus 283 Understanding Your Printer Software Understanding Fonts Maintaining Your Printer Troubleshooting Troubleshooting Guide 431 Appendix Before Beginning Page Page As for RSA Bsafe United States Government Restricted Rights Dell 2150cn/2150cdn Color Printer Users Guide Dell Supplies Management System window appears Dell 2150cn/2150cdn Color Printer Users Guide Finding Information My Users Guide Quick Reference Guide Setup diagram Page Duplex Printing Duplex Print Product FeaturesStored Print Print Adapter Wireless Print Multiple Up in the Layout tab N-up Front and Rear View About the PrinterFront View Space Requirements Rear View Operator Panel Securing the Printer Ordering Supplies Dell Supplies Management System window appears About the Printer Setting up the Printer Printer Setup Page Preparing Printer Hardware Removing Tape Installing the Toner Cartridges Removing the Print Head Device PHD Ribbons Close the toner access cover Preparing Printer Hardware Installing Optional Accessories Installing the Optional Memory Module Installing Optional Accessories Installing Optional Accessories When Using the Operator Panel Printing Printer Settings ReportWhen Using the Tool Box Updating Your Driver to Detect Memory Module Reports page appears Click Start → Control Panel → Printers Installing the Optional 250-Sheet FeederClick start → Printers and Faxes Installing Optional Accessories Installing Optional Accessories Set button Updating Your Driver to Detect 250-Sheet Feeder Installing the Optional Wireless Adapter Specification WPS Click Wireless adapter Installing the Optional Wireless AdapterEnsure that the printer is turned off Printing Printer Settings Report Determining the Wireless Network Settings Confirm that the Network Wireless section exists Configuring the Optional Wireless Adapter WirelessSettings Security Using Wizard Setup to Configure a Wireless Adapter Click Guided Setup Select Wireless Connection, and then click the Next button Click Connect Your Printer Wireless Connection window appears Using Advanced Setup to Configure a Wireless AdapterOperator Panel Dell Printer Configuration Web Tool Click Guided Setup Click Connect Your Printer Advanced Configuration Tool starts WPS-PIN WPS-PBC Operator Panel Dell Printer Configuration Web Tool Click the Add button to display Wireless network properties For Dhcp network Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Do either of the following For Fixed IP networks Click the Advanced button Installing Optional Accessories Installing Optional Accessories Click Advanced Click Add to display Wireless network properties Installing Optional Accessories Installing Optional Accessories Connecting Your Printer USB Connecting Printer to Computer or Network Direct Connection Network Connection Turning on the Printer When Using the Easy Setup Navigator Setting the IP AddressAssigning an IP Address Click IP Configuration When Using the Operator PanelFollow the instructions displayed on the screen Click the Printer Maintenance tab When Using the Tool BoxTool Box opens Verifying the IP Settings Verifying the Settings Using Printer Settings Report Verifying the Settings Using Ping Command Setting the IP Address Loading Paper Loading Paper Loading Paper Loading Paper Installing Printer Drivers on the Windows Computers Identifying Printer Driver Pre-install Status Inserting the Drivers and Utility CD Disabling Firewall Before Installing Printer SoftwareClick Start and click Help and Support Direct Connection Setup For installing PCL printer driverFor installing XML Paper Specification XPS printer driver Click Start → All Programs → Accessories → Run, enter Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local Network For installing XML Paper Specification XPS printer driver Extract the following zip file to your desired location 100 101 Windows 7 or Windows 7 64-bit Edition Windows Server 2008 R2Extract the following zip file to your desired location 102 103 Network Printer Setup on a Remote Network Before Installation For Windows 7, click Start→ All Programs→ Accessories→ Run Select Enabled, and then click OK Restart the computerFor Windows XP 105 Click Start→ Control Panel Select Security Click Administrative Tools Right-clickRemote Registry and select Properties Disable Simple File Sharing Move the slider to the bottom, and then click OKClick Yes in the User Account Control dialog box Click start→ Control Panel Select Appearance and Themes Installing the Printer Driver 109 110 Setting Up for Shared Printing Click start→ Printers and FaxesWindows Vista or Windows Vista 64-bit Edition Click Start→ Control Panel→ Hardware and Sound→ Printers Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Control Panel→ PrintersClick Change Sharing Options if exists Click Start→ Devices and Printers Close My Network Places Point and Print113 Print a test page to verify installation Click Install driverOn the General tab, click Print Test 114 Peer-to-Peer 115 Click start→ Printers and Faxes Click Add a Printer Click Next Click Add a Printer to launch the Add Printer wizard 117 For example \\server host name\shared printer name 119 120 Installing the Drivers and Software When Using a USB connectionAdding a Printer on Mac OS X 10.5 or 121 When Using IP Printing Select Dell 2150cn Color Printer for Print UsingWhen Using Bonjour Open the System Preferences, and click Print & Fax Start Printer Setup Utility Click Default Browser in the Printer Browser dialog boxAdding a Printer on Mac OS X Click IP Printer in the Printer Browser dialog box Start the Printer Setup Utility Select LPD/LPR for Printer Type When Using Rendezvous Bonjour125 Configuring Settings All the optional accessories are verified as installedMac OS X 10.5 or Mac OS X 10.3.9 or Setup Overview Installing the Printer DriverOperation on Red Hat Enterprise Linux 4 WS/5 Client Click Continue in the Completed System Preparation window Setting Up the Queue Click AdministrationClick Add Printer Select USB Printer #1 from the Device menu Setting the Default Queue Uninstalling the Printer DriverSpecifying the Printing Options Select Applications→ System Tools→ Terminal Printer driver is uninstalled Operation on Suse Linux Enterprise Desktop 131 Specify the required settings, and click Continue 132 Select Hardware on YaST Control Center, and select Printer Setting is complete. Execute printing from the application 133 134 Add New Printer Configuration dialog box opens For network connections Click AddConnection Wizard dialog box opens Printer name is displayed in the Determine Connection list You can set the default queue when you add the printer Specify the required settings, and click Continue 136 137 Printer driver is uninstalled 138 Using Your Printer 139 140 Overview 141 When Using the Operator Panel Using the Dell Printer Configuration Web Tool Printer SettingsPrinter Status Printer Jobs Print Server Settings Copy Printer SettingsPrint Volume Tray Settings Setting Up the Dell Printer Configuration Web Tool Setting Up From Web BrowserOnline Help Order Supplies at Contact Dell Support at Setting the IP Address of the Printer to Non-Proxy For Firefox 2.0 or Later Setting Up the Display LanguageSelect Options from the Tools menu English en or English/United States en-us Click Connection → Settings If you are using Firefox 2.0, do one of the followingSelect the Automatic proxy configuration URL check box 147 Display Format Setting Up From Operator PanelTop Frame 149 Left Frame 150 Buttons in the Right Frame Right Frame151 Changing the Settings of the Menu Items RestoreSettings Button Details of the Menu Items 153 TCP/IP Printer Status PurposeTo check the status of the consumables, trays, and covers Values Printer Information Printer EventsPrinting Speed Displays the printing speed Job List Completed Jobs157 Displays the job ID To display the current settings of the operator panel menus Printer Settings Report158 159 160 161 162 163 164 Printer Settings To configure the basic printer settingsTo print various types of reports and lists 165 166 To change USB settings on your printer 167 To change the PCL settings Termination Default ColorPanel Lock Purpose Enhancement Hex Dump Set Available Time Purpose Login Error Purpose169 Printer Maintenance Secure Job Expiration PurposeTo specify the paper density 170 To specify the temperature settings value for the fuser 171 172 173 To use toner cartridge of another manufacturer Clear Storage All ClearSecure Document To specify the clock settings Print Server Reports175 Select Reorder Sets a URL to be linked to Order Supplies at 176 Displays the MAC address of the printer 177 TCP/IP 178 Server address via DhcpDisplays the secondary Wins server address Secondary Server 179 IPP 180 Displays IKE authentication IPsec Settings Protocol Displays the protocol status181 182 To configure the basic information of the printer Print Server Settings183 184 185 186 187 Manually sets the secondary backup Wins server addressManually sets the primary Wins server address IP Filter Setup Procedure Enabling Printing From a Specified UserSelect Permit Select Reject 188 189 190 191 To configure the detailed settings of Bonjour 192Mail Alert Mail List Select Alerts for Supplies Alerts List To configure the detailed settings of Snmp 193Community Name Name Read 194 Name Read Only*1 CommunityRead/Write*1 Name Read/Write*1 Community 195 To specify the maximum number of devices Device Settings No Security 197Infrastructure MAC Address Security Encryption 198 WPA-PSK Security 199 To generate a self-signed certificate SSL/TLS Generate Self-Signed Certificate Purpose200 SSL/TLS Certificate Details Purpose 201 Sets IKE authentication. IKE is fixed to Pre Select the check box to enable the PFS setting202 Shared Key 203 Copy Printer Settings Copy Printer Settings ReportPrint Volume 204 Dell ColorTrack To edit the print meter setting for each user205 206 207 List 208 Size Y traySize X tray Size*1 Paper Characteristics WeightPrint Media Guidelines Paper Moisture Content Fiber ContentRecommended Paper Smoothness Selecting Paper Unacceptable Paper211 Selecting Pre-Printed Media and Letterheads Selecting Pre-Punched Paper Printing on a Letterhead Pre-Printed and Pre-Punched Paper 213 214 Envelopes 215 Labels Storing Print Media When printing on labels217 Identifying Print Media and Specifications Supported Paper SizesDo not place anything on top of the print media packages Following tables show print media information Supported Paper Types Paper Type Specifications219 220 Print Media Dimensions Loading Print MediaCapacity 221 Loading Print Media 223 Loading Print Media Monarch or DL Envelope #10225 Loading Letterhead Pre-Printed and Pre-Punched Paper 227 Loading Print Media in the SSF Envelope #10, Monarch, or DL Loading an Envelope in the SSF229 Loading Print Media Using the SSF 231 Linking Trays Using the Operator Panel Buttons Operator PanelMenu button 233 Cancel button Printing a Panel Settings234 235 236 Printing 237 238 Tips for Successful Printing Tips on Storing Print MediaAvoiding Paper Jams 239 Canceling a Job From the Operator Panel Canceling a Print JobSending a Job to Print Canceling a Job From a Computer Running Windows Canceling a Job From the TaskbarCanceling a Job From the Desktop Duplex Printing Click OK 243 Using Booklet Print Dell 2150cn and 2150cdn Models 244 Using the Stored Print Function 245 Secure Print Private MailBox PrintPublic MailBox Print Proof Print Printing the Stored Jobs Storing Print Jobs247 Printing a Report Deleting Stored Jobs Printing Font Sample List 249 Printer Settings Using the Operator Panel to Change the Printer Settings 251 Printing 253 Resetting Defaults Adjusting the Language Using the Operator PanelTo display a different language on the operator panel 255 256 Know Your Printer 257 258 To display the system information of the printer Printer Settings Report259 Menu Settings To display the menu settings of the printerSystem Settings Power Saver Timer Sleep Power Saver Timer Deep 261 Out of Paper Alert Tone 262 Reports 263 TCP/IP Settings Printer Maintenance264 System Settings 265 266 267 268 Restart printer to apply new settings Date & TimeTo specify the date and time 269 Color Registration Adjustment To specify the paper density settingsSettingschanges Paper Density 271 Adjust Altitude Reset DefaultsAdjust Altitude Meter Meters Non-Dell Toner 273 Initialize Print MeterInitialize Print Meter 274 275 Optional 250-sheet feeder IP Address AutoIP* Mode To configure TCP/IP settings276 Network Settings Configuration Web ToolDisplays the server settings for the Dell Printer Diagnosis Chart Print Machine CheckTo check the operation of the printer components 278 279 Paper Wrinkle Check ModeClick Start to operate the Regi Clutch Environment Sensor Info 280 Resetting Defaults Clean DeveloperRefresh Mode Clean Developer Click Start to stir the toner Printer restarts automatically to apply the settings 282 Click System Section button Understanding the Printer Menus Report / List Admin Menu To specify the settings for PCL To specify the default paper trayTo specify the default paper size Mm series Inch series To specify how text and graphics are oriented on286 Envelope #10 Monarch Custom Size 287 288 To specify the font size for scalable typographic fonts To specify a symbol set for a specified font289 Pitch and Point Size To specify the font pitch for scalable mono spaced fontsTo set the number of lines in a 290 Orientation Purpose Values291 999 To add the line termination commands Black Prints in the black and white mode292 Add-LF Wireless Status To confirm the wireless communication statusNetwork Ethernet To configure the wireless network interface Wireless Setup294 295 Reset Wireless 296 IP Mode Dual Stack IPv4 ModeIPv6 Mode 297 IPsec Disable Protocol298 IPv4 Get IP Address AutoIP 299 Reset LAN IP FilterIeee 300 USB Settings Power Saver TimerTo specify the time for transition to power saver mode USB Port Auto Reset Fault Time-outJob Time-out 302 Date & Time To specify the date and time formatsAudio Tone 303 Def. Paper Size Mm / inch304 Auto Log Print Print ID Print Text Banner SheetRAM Disk 306 Sets the available time for the Print service Substitute TraySet Avail. Time 307 Secure Job Exp 308 ColorTrack Mode LetterH Dup ModeNoAcct User Prt Col. Tra Err Rep Maintenance Service TagLow Toner Msg Version To specify paper density settings Adjust BTRPaper Density 311 To adjust the fuser temperature setting for each paper type Adjust Fuser312 Automatically performs color registration adjustment To manually perform color registration adjustmentAuto Reg Adj Color Reg Adj To stir the toner in a new toner cartridge Clean Developer314 Reset Defaults Toner RefreshDrum Refresh Init PrintMeter Non-DELL Toner Adjust Altitude316 Secure Settings Login ErrorPanel Lock Panel Lock Tray Settings TrayTo specify the paper loaded in the standard 250-sheet tray 318 319 When paper is loaded in the standard Sheet tray 321 Panel Language Print Menu322 Display Popup Off Private Mail Box 323All Print and Del Documents *1 Public Mail Box 324All Print Documents *1 Del 325 Select User ID All Print and DelDocuments*1 Document n*2 Print and Del Panel Lock Enabling the Panel Lock Disabling the Panel Lock 327 Understanding the Printer Menus Understanding Your Printer Software Printer Status WindowStatus Monitor Console Dell Supplies Management System Software Update User Setup Disk Creating ToolClick Visit Dell printer supplies ordering web site Printer Settings Utility Status WindowTool Box To exit the Quick Launch Utility window Updater TroubleshootingStatus Monitor Widget Feature Before Installing the Status Monitor Widget Installing the Status Monitor Widget Opening and Closing the Status Monitor WidgetOpening the Status Monitor Widget 333 Printer Status Window Closing the Status Monitor WidgetPrinter Status Message Area Displays a message of the current printer status 334 Order Supplies button Printer Status Image Area335 Order Window Info i buttonClick this button to open Preferences Order Online Status Update Interval PreferencesOrder By Phone Printer Before Installing the Status Monitor Console Status Monitor Console FeatureStatus Monitor Console for Linux Starting the Status Monitor Console Installing the Status Monitor ConsolePrinting system Printer Selection Window Displays a message of the current printer status 341 Toner Alert Dell Supplies Management System WindowOrder Supplies Online button Select Printer Model Select your printer model nameSelect Reorder URL To order Dell printer supplies by phone, call the following Service Tag Window Settings WindowEnter the Dell printer service tag To open the Settings window Update of status Port Number SettingsProtocol Settings Snmp Order URL Understanding Your Printer Software Weight and Style Understanding FontsTypefaces and Fonts 347 Pitch and Point Size Bitmapped and Scalable Fonts 349 Understanding Fonts Resident Fonts 351 Symbol Sets Symbol Sets for PCL 5/PCL 353 PC-8 DN 354 Understanding Printer Messages 355 356 357 358 359 360 Adding Roles of Printer Services Click Start→ Administrative Tools→ Server ManagerFor Windows Server For Windows Server 2008 R2 Installing a Printer Driver Using the Add Printer Wizard Printer SetupSelect Add a network, wireless or Bluetooth printer 363 364 Specifications Power SupplyDimensions Operating System Compatibility Print Quality Guarantee EnvironmentMIB Compatibility Operation Cables StorageAltitude 367 368 Maintaining Your Printer 369 370 Determining the Status of Supplies Conserving SuppliesAmount of toner remaining in each toner cartridge 371 Multiple Up Layout tab Replacing the Toner Cartridges Storing Consumables373 Removing the Toner Cartridge Installing a Toner Cartridge 375 Close the toner access cover 376 Replacing the Print Head Device PHD Unit Removing the PHD UnitPush the side button to open the front cover 377 Maintaining Your Printer Open the PHD packaging Installing a PHD Unit379 Maintaining Your Printer 381 Maintaining Your Printer 383 Replacing the Retard Roller Removing the Retard Roller in the Standard 250-Sheet Tray 385 Installing a Retard Roller in the Standard 250-Sheet Tray Cleaning the Feed Roller Cleaning Inside the Printer387 Maintaining Your Printer 389 Maintaining Your Printer 391 Cleaning the CTD Sensor 392 393 Maintaining Your Printer 395 Printing the Color Registration Chart Adjusting Color Registration396 Color Registration Adjustment page is displayed Determining ValuesFast Scan 397 Slow Scan Entering Values 399 400 401 402 Removing the Optional Memory Module Removing Options403 Removing Options 405 Removing the Optional 250-Sheet Feeder 407 Removing the Optional Wireless Adapter 409 Removing Options Avoiding Jams Clearing Jams411 Identifying the Location of Paper Jams 412 Clearing Paper Jams From the SSF 413 Clearing Jams 415 Clearing Paper Jams From the Standard 250- Sheet Tray 416 417 Clearing Jams 419 Clearing Paper Jams From the Fuser 421 Clearing Jams Clearing Paper Jams From the Duplexer 423 Clearing Jams Clearing Paper Jams From the Optional 250-Sheet Feeder 425 Clearing Jams 427 Clearing Jams Troubleshooting 429 430 Troubleshooting Guide Basic Printer ProblemsDisplay Problems 431 Printing Problems 432 433 Print Quality Problems Select Flip on Short Edge or Flip on Long Edge from Output is too light 435 436 Click the 4 Colors Configuration Chart button 437 Toner smears or print comes off 438 Random spots/Blurred images 439 Entire output is blank Click the Pitch Configuration Chart button440 441 Streaks appear on the output 442 Part or the entire output is black Toner on the Printer Maintenance tab443 444 Pitched color dotsEnsure Output Color is set to Color Auto Vertical blanks Click the Pitch Configuration Chart button. of the problem445 Ghosting 446 Click the Ghost Configuration Chart 447 Light-induced fatigue Mode on the Diagnosis tab448 Bead-Carry-Out BCO Fog449 Jagged characters 450 Banding 451 Auger mark 452 453 Wrinkled/Stained paperDeveloper on the Diagnosis tab Execute the Paper Wrinkle Check Mode 454 Damage on the leading edge of paper Jam/Alignment Problems455 Color registration is out of alignment Top and side margins are incorrect456 Regi Chart Registration Adjustment on the Printer Maintenance tab457 Click the Apply New Settings button Images are skewedStandard 250-Sheet Tray Misfeed Jam 458 459 SSF Misfeed Jam 460 461 Optional 250-Sheet Feeder Misfeed Jam 462 Exit Jam Exit Sensor Off JAM Regi Jam Exit Sensor On JAM463 SSF Multi-feed Jam 464 Noise 465 466 Problems With Installed Optional Accessories 467 Clean the CTD sensor. See Cleaning the CTD Sensor 468 469 Contacting Service 471 472 473 474 Appendix 475 476 Dell Technical Support Policy Online Services477 Contacting Dell Warranty and Return PolicyRecycling Information 479 480 Index Cancel button, 234 Set button481 482 483 484 485 486 487 488 489 490 SMB TCP/IP 491 United States Government Restricted Rights 492 493