Action

Yes

No

 

 

 

3 Replace the PHD unit if you have a spare unit.

The task is

Contact Dell.

a Replace the PHD unit. See "Replacing the

complete.

 

Print Head Device (PHD) Unit" and

 

 

"Installing a PHD Unit."

 

 

bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab.

cClick the Pitch Configuration Chart button.

The Pitch Configuration Chart is printed.

Does this solve your problem?

The entire output is blank

Action

Yes

No

 

 

 

1 The toner cartridges may be low or need to be

The task is

Go to action 2.

replaced. Confirm the amount of toner left in

complete.

 

each toner cartridge.

 

 

aCheck the toner level in the Status tab in the Status Monitor.

bReplace the toner cartridges as necessary.

Does this solve your problem?

2 If you are using non-Dell brand toner cartridges,

The task is

Go to action 3.

disable the Non-Dell Toner option.

complete.

 

aLaunch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.

bEnsure that the On check box is not selected.

Does this solve your problem?

440

Troubleshooting Guide

Page 442
Image 442
Dell 2150cn manual Entire output is blank, 440, Click the Pitch Configuration Chart button