469 | Dell 2150cn instruction

	Problem	Action

	"Multifunction	Replace the toner cartridge of the color displayed on the
	printer error. Check	operator panel.
	the PHD unit and the	Replace the PHD unit.
	Toner Cartridge.
	Toner Cartridge.	Contact Customer Support.
	Contact customer	Contact Customer Support.
	support if this
	failure is repeated.
	093-919" is displayed on
	the Status Monitor.

"Multifunction printer error. Check the PHD unit and the Toner Cartridge. Contact customer support if this failure is repeated. 093-920" is displayed on the Status Monitor.

Replace the toner cartridge of the color displayed on the operator panel.

Replace the PHD unit.

Contact Customer Support.

"Multifunction printer error. Check the PHD unit and the Toner Cartridge. Contact customer support if this failure is repeated. 093-921" is displayed on the Status Monitor.

Replace the toner cartridge of the color displayed on the operator panel.

Replace the PHD unit.

Contact Customer Support.

"Multifunction printer error. Check the PHD unit and the Toner Cartridge. Contact customer support if this failure is repeated. 093-922" is displayed on the Status Monitor.

Replace the toner cartridge of the color displayed on the operator panel.

Replace the PHD unit.

Contact Customer Support.

Troubleshooting Guide

469

Image 471

Dell 2150cn manual 469

Contents

Dell 2150cn/2150cdn Color Printer Users Guide Page Setting up the Printer Printer Setup Preparing Printer Hardware Setting the IP Address Installing Printer Drivers on the Macintosh Computers Using Your Printer Dell Printer Configuration Web Tool Print Media Guidelines 209 Printing 239 Know Your Printer Understanding the Tool Box Menus 259 Understanding the Printer Menus 283 Understanding Your Printer Software Understanding Fonts Maintaining Your Printer Troubleshooting Troubleshooting Guide 431 Appendix Before Beginning Page Page United States Government Restricted Rights As for RSA Bsafe Dell Supplies Management System window appears Dell 2150cn/2150cdn Color Printer Users Guide Dell 2150cn/2150cdn Color Printer Users Guide My Users Guide Finding Information Quick Reference Guide Setup diagram Page Product Features Duplex Printing Duplex PrintStored Print Multiple Up in the Layout tab N-up Print Adapter Wireless Print About the Printer Front and Rear ViewFront View Rear View Space Requirements Securing the Printer Operator Panel Ordering Supplies Dell Supplies Management System window appears About the Printer Setting up the Printer Printer Setup Page Removing Tape Preparing Printer Hardware Removing the Print Head Device PHD Ribbons Installing the Toner Cartridges Close the toner access cover Preparing Printer Hardware Installing the Optional Memory Module Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Printing Printer Settings Report When Using the Operator PanelWhen Using the Tool Box Reports page appears Updating Your Driver to Detect Memory Module Installing the Optional 250-Sheet Feeder Click Start → Control Panel → PrintersClick start → Printers and Faxes Installing Optional Accessories Installing Optional Accessories Set button Updating Your Driver to Detect 250-Sheet Feeder Specification Installing the Optional Wireless Adapter WPS Installing the Optional Wireless Adapter Click Wireless adapterEnsure that the printer is turned off Printing Printer Settings Report Confirm that the Network Wireless section exists Determining the Wireless Network Settings Security Configuring the Optional Wireless AdapterWireless Settings Click Guided Setup Using Wizard Setup to Configure a Wireless Adapter Click Connect Your Printer Select Wireless Connection, and then click the Next button Using Advanced Setup to Configure a Wireless Adapter Wireless Connection window appearsOperator Panel Dell Printer Configuration Web Tool Click Guided Setup Click Connect Your Printer Advanced Configuration Tool starts WPS-PIN WPS-PBC Operator Panel Dell Printer Configuration Web Tool For Dhcp network Click the Add button to display Wireless network properties Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Do either of the following For Fixed IP networks Click the Advanced button Installing Optional Accessories Installing Optional Accessories Click Advanced Click Add to display Wireless network properties Installing Optional Accessories Installing Optional Accessories USB Connecting Your Printer Direct Connection Connecting Printer to Computer or Network Network Connection Turning on the Printer Setting the IP Address When Using the Easy Setup NavigatorAssigning an IP Address When Using the Operator Panel Click IP ConfigurationFollow the instructions displayed on the screen When Using the Tool Box Click the Printer Maintenance tabTool Box opens Verifying the Settings Using Printer Settings Report Verifying the IP Settings Verifying the Settings Using Ping Command Setting the IP Address Loading Paper Loading Paper Loading Paper Loading Paper Identifying Printer Driver Pre-install Status Installing Printer Drivers on the Windows Computers Disabling Firewall Before Installing Printer Software Inserting the Drivers and Utility CDClick Start and click Help and Support Click Start → All Programs → Accessories → Run, enter Direct Connection SetupFor installing PCL printer driver For installing XML Paper Specification XPS printer driver Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Printer Setup on a Local Network Network Connection Setup For installing XML Paper Specification XPS printer driver Extract the following zip file to your desired location 100 101 Windows Server 2008 R2 Windows 7 or Windows 7 64-bit EditionExtract the following zip file to your desired location 102 103 Before Installation Network Printer Setup on a Remote Network 105 For Windows 7, click Start→ All Programs→ Accessories→ RunSelect Enabled, and then click OK Restart the computer For Windows XP Select Security Click Start→ Control Panel Right-clickRemote Registry and select Properties Click Administrative Tools Click start→ Control Panel Select Appearance and Themes Disable Simple File SharingMove the slider to the bottom, and then click OK Click Yes in the User Account Control dialog box 109 Installing the Printer Driver 110 Click Start→ Control Panel→ Hardware and Sound→ Printers Setting Up for Shared PrintingClick start→ Printers and Faxes Windows Vista or Windows Vista 64-bit Edition Click Start→ Devices and Printers Windows Server 2008 or Windows Server 2008 64-bit EditionClick Start→ Control Panel→ Printers Click Change Sharing Options if exists Point and Print Close My Network Places113 114 Print a test page to verify installationClick Install driver On the General tab, click Print Test 115 Peer-to-Peer Click Next Click start→ Printers and Faxes Click Add a Printer 117 Click Add a Printer to launch the Add Printer wizard For example \\server host name\shared printer name 119 120 121 Installing the Drivers and SoftwareWhen Using a USB connection Adding a Printer on Mac OS X 10.5 or Open the System Preferences, and click Print & Fax When Using IP PrintingSelect Dell 2150cn Color Printer for Print Using When Using Bonjour Click IP Printer in the Printer Browser dialog box Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box Adding a Printer on Mac OS X Start the Printer Setup Utility When Using Rendezvous Bonjour Select LPD/LPR for Printer Type125 Mac OS X 10.3.9 or Configuring SettingsAll the optional accessories are verified as installed Mac OS X 10.5 or Click Continue in the Completed System Preparation window Setup OverviewInstalling the Printer Driver Operation on Red Hat Enterprise Linux 4 WS/5 Client Select USB Printer #1 from the Device menu Setting Up the QueueClick Administration Click Add Printer Select Applications→ System Tools→ Terminal Setting the Default QueueUninstalling the Printer Driver Specifying the Printing Options Operation on Suse Linux Enterprise Desktop Printer driver is uninstalled 131 Select Hardware on YaST Control Center, and select Printer Specify the required settings, and click Continue 132 133 Setting is complete. Execute printing from the application 134 Printer name is displayed in the Determine Connection list Add New Printer Configuration dialog box opensFor network connections Click Add Connection Wizard dialog box opens Specify the required settings, and click Continue 136 You can set the default queue when you add the printer 137 Printer driver is uninstalled 138 139 Using Your Printer 140 141 Overview When Using the Operator Panel Printer Jobs Using the Dell Printer Configuration Web ToolPrinter Settings Printer Status Tray Settings Print Server SettingsCopy Printer Settings Print Volume Order Supplies at Contact Dell Support at Setting Up the Dell Printer Configuration Web ToolSetting Up From Web Browser Online Help English en or English/United States en-us Setting the IP Address of the Printer to Non-ProxyFor Firefox 2.0 or Later Setting Up the Display Language Select Options from the Tools menu 147 Click Connection → SettingsIf you are using Firefox 2.0, do one of the following Select the Automatic proxy configuration URL check box Setting Up From Operator Panel Display FormatTop Frame 149 150 Left Frame Right Frame Buttons in the Right Frame151 Details of the Menu Items Changing the Settings of the Menu ItemsRestore Settings Button 153 TCP/IP Values Printer StatusPurpose To check the status of the consumables, trays, and covers Printer Events Printer InformationPrinting Speed Displays the printing speed Displays the job ID Job ListCompleted Jobs 157 Printer Settings Report To display the current settings of the operator panel menus158 159 160 161 162 163 164 165 Printer SettingsTo configure the basic printer settings To print various types of reports and lists 166 167 To change USB settings on your printer Enhancement Hex Dump To change the PCL settingsTermination Default Color Panel Lock Purpose Login Error Purpose Set Available Time Purpose169 170 Printer MaintenanceSecure Job Expiration Purpose To specify the paper density 171 To specify the temperature settings value for the fuser 172 173 Document To use toner cartridge of another manufacturerClear Storage All Clear Secure Select Reorder Sets a URL to be linked to Order Supplies at To specify the clock settingsPrint Server Reports 175 Displays the MAC address of the printer 176 TCP/IP 177 Secondary Server 178Server address via Dhcp Displays the secondary Wins server address IPP 179 180 IPsec Settings Protocol Displays the protocol status Displays IKE authentication181 182 Print Server Settings To configure the basic information of the printer183 184 185 186 Manually sets the secondary backup Wins server address 187Manually sets the primary Wins server address Select Reject 188 IP Filter Setup ProcedureEnabling Printing From a Specified User Select Permit 189 190 191 Select Alerts for Supplies Alerts List To configure the detailed settings of Bonjour192 Mail Alert Mail List Name Name Read To configure the detailed settings of Snmp193 Community Name Read/Write*1 Community 194Name Read Only*1 Community Read/Write*1 195 Device To specify the maximum number of devices Security Encryption Settings No Security197 Infrastructure MAC Address WPA-PSK 198 199 Security SSL/TLS Generate Self-Signed Certificate Purpose To generate a self-signed certificate200 201 SSL/TLS Certificate Details Purpose Shared Key Sets IKE authentication. IKE is fixed to PreSelect the check box to enable the PFS setting 202 203 204 Copy Printer SettingsCopy Printer Settings Report Print Volume To edit the print meter setting for each user Dell ColorTrack205 206 List 207 Size*1 208Size Y tray Size X tray Paper Paper CharacteristicsWeight Print Media Guidelines Smoothness Moisture ContentFiber Content Recommended Paper Unacceptable Paper Selecting Paper211 Selecting Pre-Punched Paper Selecting Pre-Printed Media and Letterheads 213 Printing on a Letterhead Pre-Printed and Pre-Punched Paper 214 215 Envelopes Labels When printing on labels Storing Print Media217 Following tables show print media information Identifying Print Media and SpecificationsSupported Paper Sizes Do not place anything on top of the print media packages Paper Type Specifications Supported Paper Types219 220 221 Print Media DimensionsLoading Print Media Capacity Loading Print Media 223 Loading Print Media Envelope #10 Monarch or DL225 Loading Letterhead Pre-Printed and Pre-Punched Paper 227 Loading Print Media in the SSF Loading an Envelope in the SSF Envelope #10, Monarch, or DL229 Loading Print Media 231 Using the SSF Linking Trays 233 Using the Operator Panel ButtonsOperator Panel Menu button Printing a Panel Settings Cancel button234 235 236 237 Printing 238 239 Tips for Successful PrintingTips on Storing Print Media Avoiding Paper Jams Canceling a Print Job Canceling a Job From the Operator PanelSending a Job to Print Duplex Printing Canceling a Job From a Computer Running WindowsCanceling a Job From the Taskbar Canceling a Job From the Desktop Click OK 243 244 Using Booklet Print Dell 2150cn and 2150cdn Models 245 Using the Stored Print Function Proof Print Secure PrintPrivate MailBox Print Public MailBox Print Storing Print Jobs Printing the Stored Jobs247 Deleting Stored Jobs Printing a Report 249 Printing Font Sample List Printer Settings 251 Using the Operator Panel to Change the Printer Settings Printing 253 Resetting Defaults 255 Adjusting the LanguageUsing the Operator Panel To display a different language on the operator panel 256 257 Know Your Printer 258 Printer Settings Report To display the system information of the printer259 Power Saver Timer Deep Menu SettingsTo display the menu settings of the printer System Settings Power Saver Timer Sleep Out of Paper Alert Tone 261 262 263 Reports Printer Maintenance TCP/IP Settings264 265 System Settings 266 267 268 269 Restart printer to apply new settingsDate & Time To specify the date and time Paper Density Color Registration AdjustmentTo specify the paper density settings Settingschanges 271 Non-Dell Toner Adjust AltitudeReset Defaults Adjust Altitude Meter Meters Initialize Print Meter 273Initialize Print Meter 274 Optional 250-sheet feeder 275 To configure TCP/IP settings IP Address AutoIP* Mode276 Diagnosis Network SettingsConfiguration Web Tool Displays the server settings for the Dell Printer 278 Chart PrintMachine Check To check the operation of the printer components Paper Wrinkle Check Mode 279Click Start to operate the Regi Clutch 280 Environment Sensor Info Clean Developer Click Start to stir the toner Resetting DefaultsClean Developer Refresh Mode Click System Section button Printer restarts automatically to apply the settings 282 Report / List Understanding the Printer Menus Admin Menu Mm series To specify the settings for PCLTo specify the default paper tray To specify the default paper size Envelope #10 Monarch Custom Size Inch seriesTo specify how text and graphics are oriented on 286 287 288 To specify a symbol set for a specified font To specify the font size for scalable typographic fonts289 290 Pitch and Point SizeTo specify the font pitch for scalable mono spaced fonts To set the number of lines in a 999 OrientationPurpose Values 291 Add-LF To add the line termination commandsBlack Prints in the black and white mode 292 Ethernet Wireless StatusTo confirm the wireless communication status Network Wireless Setup To configure the wireless network interface294 295 296 Reset Wireless 297 IP Mode Dual StackIPv4 Mode IPv6 Mode IPv4 Get IP Address AutoIP IPsec DisableProtocol 298 299 300 Reset LANIP Filter Ieee USB Port USB SettingsPower Saver Timer To specify the time for transition to power saver mode 302 Auto ResetFault Time-out Job Time-out 303 Date & TimeTo specify the date and time formats Audio Tone Mm / inch Def. Paper Size304 Print ID Auto Log Print 306 Print TextBanner Sheet RAM Disk 307 Sets the available time for the Print serviceSubstitute Tray Set Avail. Time 308 Secure Job Exp Col. Tra Err Rep ColorTrack ModeLetterH Dup Mode NoAcct User Prt Version MaintenanceService Tag Low Toner Msg 311 To specify paper density settingsAdjust BTR Paper Density Adjust Fuser To adjust the fuser temperature setting for each paper type312 Color Reg Adj Automatically performs color registration adjustmentTo manually perform color registration adjustment Auto Reg Adj Clean Developer To stir the toner in a new toner cartridge314 Init PrintMeter Reset DefaultsToner Refresh Drum Refresh Adjust Altitude Non-DELL Toner316 Panel Lock Secure SettingsLogin Error Panel Lock 318 Tray SettingsTray To specify the paper loaded in the standard 250-sheet tray 319 Sheet tray When paper is loaded in the standard 321 Display Popup Off Panel LanguagePrint Menu 322 Documents *1 Private Mail Box323 All Print and Del Documents *1 Del Public Mail Box324 All Print Document n*2 Print and Del 325Select User ID All Print and Del Documents*1 Enabling the Panel Lock Panel Lock 327 Disabling the Panel Lock Understanding the Printer Menus Dell Supplies Management System Understanding Your Printer SoftwarePrinter Status Window Status Monitor Console User Setup Disk Creating Tool Software UpdateClick Visit Dell printer supplies ordering web site To exit the Quick Launch Utility window Printer Settings UtilityStatus Window Tool Box Before Installing the Status Monitor Widget UpdaterTroubleshooting Status Monitor Widget Feature 333 Installing the Status Monitor WidgetOpening and Closing the Status Monitor Widget Opening the Status Monitor Widget Displays a message of the current printer status 334 Printer Status WindowClosing the Status Monitor Widget Printer Status Message Area Printer Status Image Area Order Supplies button335 Order Online Order WindowInfo i button Click this button to open Preferences Printer Status Update IntervalPreferences Order By Phone Status Monitor Console Feature Before Installing the Status Monitor ConsoleStatus Monitor Console for Linux Installing the Status Monitor Console Starting the Status Monitor ConsolePrinting system Printer Selection Window 341 Displays a message of the current printer status Dell Supplies Management System Window Toner AlertOrder Supplies Online button To order Dell printer supplies by phone, call the following Select Printer ModelSelect your printer model name Select Reorder URL To open the Settings window Service Tag WindowSettings Window Enter the Dell printer service tag Order URL Update of statusPort Number Settings Protocol Settings Snmp Understanding Your Printer Software 347 Weight and StyleUnderstanding Fonts Typefaces and Fonts Pitch and Point Size 349 Bitmapped and Scalable Fonts Understanding Fonts 351 Resident Fonts Symbol Sets for PCL 5/PCL Symbol Sets PC-8 DN 353 354 355 Understanding Printer Messages 356 357 358 359 360 For Windows Server 2008 R2 Adding Roles of Printer ServicesClick Start→ Administrative Tools→ Server Manager For Windows Server Printer Setup Installing a Printer Driver Using the Add Printer WizardSelect Add a network, wireless or Bluetooth printer 363 364 Operating System Compatibility SpecificationsPower Supply Dimensions Operation Print Quality GuaranteeEnvironment MIB Compatibility 367 CablesStorage Altitude 368 369 Maintaining Your Printer 370 371 Determining the Status of SuppliesConserving Supplies Amount of toner remaining in each toner cartridge Layout tab Multiple Up Storing Consumables Replacing the Toner Cartridges373 Removing the Toner Cartridge 375 Installing a Toner Cartridge Close the toner access cover 376 377 Replacing the Print Head Device PHD UnitRemoving the PHD Unit Push the side button to open the front cover Maintaining Your Printer Installing a PHD Unit Open the PHD packaging379 Maintaining Your Printer 381 Maintaining Your Printer 383 Replacing the Retard Roller 385 Removing the Retard Roller in the Standard 250-Sheet Tray Installing a Retard Roller in the Standard 250-Sheet Tray Cleaning Inside the Printer Cleaning the Feed Roller387 Maintaining Your Printer 389 Maintaining Your Printer 391 392 Cleaning the CTD Sensor 393 Maintaining Your Printer 395 Adjusting Color Registration Printing the Color Registration Chart396 397 Color Registration Adjustment page is displayedDetermining Values Fast Scan Slow Scan 399 Entering Values 400 401 402 Removing Options Removing the Optional Memory Module403 Removing Options 405 Removing the Optional 250-Sheet Feeder 407 Removing the Optional Wireless Adapter 409 Removing Options Clearing Jams Avoiding Jams411 412 Identifying the Location of Paper Jams 413 Clearing Paper Jams From the SSF Clearing Jams 415 416 Clearing Paper Jams From the Standard 250- Sheet Tray 417 Clearing Jams 419 Clearing Paper Jams From the Fuser 421 Clearing Jams 423 Clearing Paper Jams From the Duplexer Clearing Jams 425 Clearing Paper Jams From the Optional 250-Sheet Feeder Clearing Jams 427 Clearing Jams 429 Troubleshooting 430 431 Troubleshooting GuideBasic Printer Problems Display Problems 432 Printing Problems 433 Select Flip on Short Edge or Flip on Long Edge from Print Quality Problems 435 Output is too light 436 437 Click the 4 Colors Configuration Chart button 438 Toner smears or print comes off 439 Random spots/Blurred images Click the Pitch Configuration Chart button Entire output is blank440 441 442 Streaks appear on the output Toner on the Printer Maintenance tab Part or the entire output is black443 Pitched color dots 444Ensure Output Color is set to Color Auto Click the Pitch Configuration Chart button. of the problem Vertical blanks445 446 Ghosting 447 Click the Ghost Configuration Chart Mode on the Diagnosis tab Light-induced fatigue448 Fog Bead-Carry-Out BCO449 450 Jagged characters 451 Banding 452 Auger mark Wrinkled/Stained paper 453Developer on the Diagnosis tab 454 Execute the Paper Wrinkle Check Mode Jam/Alignment Problems Damage on the leading edge of paper455 Top and side margins are incorrect Color registration is out of alignment456 Registration Adjustment on the Printer Maintenance tab Regi Chart457 458 Click the Apply New Settings buttonImages are skewed Standard 250-Sheet Tray Misfeed Jam 459 460 SSF Misfeed Jam 461 462 Optional 250-Sheet Feeder Misfeed Jam Regi Jam Exit Sensor On JAM Exit Jam Exit Sensor Off JAM463 464 SSF Multi-feed Jam 465 Noise 466 467 Problems With Installed Optional Accessories 468 Clean the CTD sensor. See Cleaning the CTD Sensor 469 Contacting Service 471 472 473 474 475 Appendix 476 Online Services Dell Technical Support Policy477 Warranty and Return Policy Contacting DellRecycling Information 479 480 Cancel button, 234 Set button Index481 482 483 484 485 486 487 488 489 490 491 SMB TCP/IP 492 United States Government Restricted Rights 493