Action

Yes

No

 

 

 

10 Replace the PHD unit if you have a spare unit.

The task is

Contact Dell.

a Replace the PHD unit. See "Replacing the

complete.

 

Print Head Device (PHD) Unit" and

 

 

"Installing a PHD Unit."

 

 

bAfter you replace the PHD unit, click Chart Print on the Diagnosis tab.

cClick the 4 Colors Configuration Chart button.

The 4 Colors Configuration Chart is printed.

Does this solve your problem?

Toner smears or print comes off

Action

Yes

No

 

 

 

1 The print media surface may be uneven. Try

The task is

Go to action 2.

changing the Paper Type setting in the printer

complete.

 

driver. For example, change the plain paper to

 

 

thick.

 

 

aOn the Paper/Output tab, change the Paper Type setting.

Does this solve your problem?

2 Verify that the correct print media is being used.

The task is

Go to action 3.

See "Supported Paper Types." If not, use the print

complete.

 

media recommended for the printer.

 

 

Does this solve your problem?

 

 

438

Troubleshooting Guide

Page 440
Image 440
Dell 2150cn manual Toner smears or print comes off, 438