Dell Technical Support Policy, Online Services, 477 | Dell 2150cn

Appendix

Dell™ Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

Appendix

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Dell 2150cn manual Dell Technical Support Policy, Online Services, 477

Contents

Dell 2150cn/2150cdn Color Printer Users Guide Page Setting up the Printer Printer Setup Preparing Printer Hardware Setting the IP Address Installing Printer Drivers on the Macintosh Computers Using Your Printer Dell Printer Configuration Web Tool Print Media Guidelines 209 Printing 239 Know Your Printer Understanding the Tool Box Menus 259 Understanding the Printer Menus 283 Understanding Your Printer Software Understanding Fonts Maintaining Your Printer Troubleshooting Troubleshooting Guide 431 Appendix Before Beginning Page Page United States Government Restricted Rights As for RSA Bsafe Dell Supplies Management System window appears Dell 2150cn/2150cdn Color Printer Users Guide Dell 2150cn/2150cdn Color Printer Users Guide My Users Guide Finding Information Quick Reference Guide Setup diagram Page Stored Print Product FeaturesDuplex Printing Duplex Print Multiple Up in the Layout tab N-up Print Adapter Wireless Print Front View About the PrinterFront and Rear View Rear View Space Requirements Securing the Printer Operator Panel Ordering Supplies Dell Supplies Management System window appears About the Printer Setting up the Printer Printer Setup Page Removing Tape Preparing Printer Hardware Removing the Print Head Device PHD Ribbons Installing the Toner Cartridges Close the toner access cover Preparing Printer Hardware Installing the Optional Memory Module Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories When Using the Tool Box Printing Printer Settings ReportWhen Using the Operator Panel Reports page appears Updating Your Driver to Detect Memory Module Click start → Printers and Faxes Installing the Optional 250-Sheet FeederClick Start → Control Panel → Printers Installing Optional Accessories Installing Optional Accessories Set button Updating Your Driver to Detect 250-Sheet Feeder Specification Installing the Optional Wireless Adapter WPS Ensure that the printer is turned off Installing the Optional Wireless AdapterClick Wireless adapter Printing Printer Settings Report Confirm that the Network Wireless section exists Determining the Wireless Network Settings Security Configuring the Optional Wireless AdapterWireless Settings Click Guided Setup Using Wizard Setup to Configure a Wireless Adapter Click Connect Your Printer Select Wireless Connection, and then click the Next button Operator Panel Dell Printer Configuration Web Tool Using Advanced Setup to Configure a Wireless AdapterWireless Connection window appears Click Guided Setup Click Connect Your Printer Advanced Configuration Tool starts WPS-PIN WPS-PBC Operator Panel Dell Printer Configuration Web Tool For Dhcp network Click the Add button to display Wireless network properties Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Do either of the following For Fixed IP networks Click the Advanced button Installing Optional Accessories Installing Optional Accessories Click Advanced Click Add to display Wireless network properties Installing Optional Accessories Installing Optional Accessories USB Connecting Your Printer Direct Connection Connecting Printer to Computer or Network Network Connection Turning on the Printer Assigning an IP Address Setting the IP AddressWhen Using the Easy Setup Navigator Follow the instructions displayed on the screen When Using the Operator PanelClick IP Configuration Tool Box opens When Using the Tool BoxClick the Printer Maintenance tab Verifying the Settings Using Printer Settings Report Verifying the IP Settings Verifying the Settings Using Ping Command Setting the IP Address Loading Paper Loading Paper Loading Paper Loading Paper Identifying Printer Driver Pre-install Status Installing Printer Drivers on the Windows Computers Click Start and click Help and Support Disabling Firewall Before Installing Printer SoftwareInserting the Drivers and Utility CD Click Start → All Programs → Accessories → Run, enter Direct Connection SetupFor installing PCL printer driver For installing XML Paper Specification XPS printer driver Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Printer Setup on a Local Network Network Connection Setup For installing XML Paper Specification XPS printer driver Extract the following zip file to your desired location 100 101 Extract the following zip file to your desired location 102 Windows Server 2008 R2Windows 7 or Windows 7 64-bit Edition 103 Before Installation Network Printer Setup on a Remote Network 105 For Windows 7, click Start→ All Programs→ Accessories→ RunSelect Enabled, and then click OK Restart the computer For Windows XP Select Security Click Start→ Control Panel Right-clickRemote Registry and select Properties Click Administrative Tools Click start→ Control Panel Select Appearance and Themes Disable Simple File SharingMove the slider to the bottom, and then click OK Click Yes in the User Account Control dialog box 109 Installing the Printer Driver 110 Click Start→ Control Panel→ Hardware and Sound→ Printers Setting Up for Shared PrintingClick start→ Printers and Faxes Windows Vista or Windows Vista 64-bit Edition Click Start→ Devices and Printers Windows Server 2008 or Windows Server 2008 64-bit EditionClick Start→ Control Panel→ Printers Click Change Sharing Options if exists 113 Point and PrintClose My Network Places 114 Print a test page to verify installationClick Install driver On the General tab, click Print Test 115 Peer-to-Peer Click Next Click start→ Printers and Faxes Click Add a Printer 117 Click Add a Printer to launch the Add Printer wizard For example \\server host name\shared printer name 119 120 121 Installing the Drivers and SoftwareWhen Using a USB connection Adding a Printer on Mac OS X 10.5 or Open the System Preferences, and click Print & Fax When Using IP PrintingSelect Dell 2150cn Color Printer for Print Using When Using Bonjour Click IP Printer in the Printer Browser dialog box Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box Adding a Printer on Mac OS X Start the Printer Setup Utility 125 When Using Rendezvous BonjourSelect LPD/LPR for Printer Type Mac OS X 10.3.9 or Configuring SettingsAll the optional accessories are verified as installed Mac OS X 10.5 or Click Continue in the Completed System Preparation window Setup OverviewInstalling the Printer Driver Operation on Red Hat Enterprise Linux 4 WS/5 Client Select USB Printer #1 from the Device menu Setting Up the QueueClick Administration Click Add Printer Select Applications→ System Tools→ Terminal Setting the Default QueueUninstalling the Printer Driver Specifying the Printing Options Operation on Suse Linux Enterprise Desktop Printer driver is uninstalled 131 Select Hardware on YaST Control Center, and select Printer Specify the required settings, and click Continue 132 133 Setting is complete. Execute printing from the application 134 Printer name is displayed in the Determine Connection list Add New Printer Configuration dialog box opensFor network connections Click Add Connection Wizard dialog box opens Specify the required settings, and click Continue 136 You can set the default queue when you add the printer 137 Printer driver is uninstalled 138 139 Using Your Printer 140 141 Overview When Using the Operator Panel Printer Jobs Using the Dell Printer Configuration Web ToolPrinter Settings Printer Status Tray Settings Print Server SettingsCopy Printer Settings Print Volume Order Supplies at Contact Dell Support at Setting Up the Dell Printer Configuration Web ToolSetting Up From Web Browser Online Help English en or English/United States en-us Setting the IP Address of the Printer to Non-ProxyFor Firefox 2.0 or Later Setting Up the Display Language Select Options from the Tools menu 147 Click Connection → SettingsIf you are using Firefox 2.0, do one of the following Select the Automatic proxy configuration URL check box Top Frame Setting Up From Operator PanelDisplay Format 149 150 Left Frame 151 Right FrameButtons in the Right Frame Details of the Menu Items Changing the Settings of the Menu ItemsRestore Settings Button 153 TCP/IP Values Printer StatusPurpose To check the status of the consumables, trays, and covers Printing Speed Displays the printing speed Printer EventsPrinter Information Displays the job ID Job ListCompleted Jobs 157 158 Printer Settings ReportTo display the current settings of the operator panel menus 159 160 161 162 163 164 165 Printer SettingsTo configure the basic printer settings To print various types of reports and lists 166 167 To change USB settings on your printer Enhancement Hex Dump To change the PCL settingsTermination Default Color Panel Lock Purpose 169 Login Error PurposeSet Available Time Purpose 170 Printer MaintenanceSecure Job Expiration Purpose To specify the paper density 171 To specify the temperature settings value for the fuser 172 173 Document To use toner cartridge of another manufacturerClear Storage All Clear Secure Select Reorder Sets a URL to be linked to Order Supplies at To specify the clock settingsPrint Server Reports 175 Displays the MAC address of the printer 176 TCP/IP 177 Secondary Server 178Server address via Dhcp Displays the secondary Wins server address IPP 179 180 181 IPsec Settings Protocol Displays the protocol statusDisplays IKE authentication 182 183 Print Server SettingsTo configure the basic information of the printer 184 185 186 Manually sets the primary Wins server address Manually sets the secondary backup Wins server address187 Select Reject 188 IP Filter Setup ProcedureEnabling Printing From a Specified User Select Permit 189 190 191 Select Alerts for Supplies Alerts List To configure the detailed settings of Bonjour192 Mail Alert Mail List Name Name Read To configure the detailed settings of Snmp193 Community Name Read/Write*1 Community 194Name Read Only*1 Community Read/Write*1 195 Device To specify the maximum number of devices Security Encryption Settings No Security197 Infrastructure MAC Address WPA-PSK 198 199 Security 200 SSL/TLS Generate Self-Signed Certificate PurposeTo generate a self-signed certificate 201 SSL/TLS Certificate Details Purpose Shared Key Sets IKE authentication. IKE is fixed to PreSelect the check box to enable the PFS setting 202 203 204 Copy Printer SettingsCopy Printer Settings Report Print Volume 205 To edit the print meter setting for each userDell ColorTrack 206 List 207 Size*1 208Size Y tray Size X tray Paper Paper CharacteristicsWeight Print Media Guidelines Smoothness Moisture ContentFiber Content Recommended Paper 211 Unacceptable PaperSelecting Paper Selecting Pre-Punched Paper Selecting Pre-Printed Media and Letterheads 213 Printing on a Letterhead Pre-Printed and Pre-Punched Paper 214 215 Envelopes Labels 217 When printing on labelsStoring Print Media Following tables show print media information Identifying Print Media and SpecificationsSupported Paper Sizes Do not place anything on top of the print media packages 219 Paper Type SpecificationsSupported Paper Types 220 221 Print Media DimensionsLoading Print Media Capacity Loading Print Media 223 Loading Print Media 225 Envelope #10Monarch or DL Loading Letterhead Pre-Printed and Pre-Punched Paper 227 Loading Print Media in the SSF 229 Loading an Envelope in the SSFEnvelope #10, Monarch, or DL Loading Print Media 231 Using the SSF Linking Trays 233 Using the Operator Panel ButtonsOperator Panel Menu button 234 Printing a Panel SettingsCancel button 235 236 237 Printing 238 239 Tips for Successful PrintingTips on Storing Print Media Avoiding Paper Jams Sending a Job to Print Canceling a Print JobCanceling a Job From the Operator Panel Duplex Printing Canceling a Job From a Computer Running WindowsCanceling a Job From the Taskbar Canceling a Job From the Desktop Click OK 243 244 Using Booklet Print Dell 2150cn and 2150cdn Models 245 Using the Stored Print Function Proof Print Secure PrintPrivate MailBox Print Public MailBox Print 247 Storing Print JobsPrinting the Stored Jobs Deleting Stored Jobs Printing a Report 249 Printing Font Sample List Printer Settings 251 Using the Operator Panel to Change the Printer Settings Printing 253 Resetting Defaults 255 Adjusting the LanguageUsing the Operator Panel To display a different language on the operator panel 256 257 Know Your Printer 258 259 Printer Settings ReportTo display the system information of the printer Power Saver Timer Deep Menu SettingsTo display the menu settings of the printer System Settings Power Saver Timer Sleep Out of Paper Alert Tone 261 262 263 Reports 264 Printer MaintenanceTCP/IP Settings 265 System Settings 266 267 268 269 Restart printer to apply new settingsDate & Time To specify the date and time Paper Density Color Registration AdjustmentTo specify the paper density settings Settingschanges 271 Non-Dell Toner Adjust AltitudeReset Defaults Adjust Altitude Meter Meters Initialize Print Meter Initialize Print Meter273 274 Optional 250-sheet feeder 275 276 To configure TCP/IP settingsIP Address AutoIP* Mode Diagnosis Network SettingsConfiguration Web Tool Displays the server settings for the Dell Printer 278 Chart PrintMachine Check To check the operation of the printer components Click Start to operate the Regi Clutch Paper Wrinkle Check Mode279 280 Environment Sensor Info Clean Developer Click Start to stir the toner Resetting DefaultsClean Developer Refresh Mode Click System Section button Printer restarts automatically to apply the settings 282 Report / List Understanding the Printer Menus Admin Menu Mm series To specify the settings for PCLTo specify the default paper tray To specify the default paper size Envelope #10 Monarch Custom Size Inch seriesTo specify how text and graphics are oriented on 286 287 288 289 To specify a symbol set for a specified fontTo specify the font size for scalable typographic fonts 290 Pitch and Point SizeTo specify the font pitch for scalable mono spaced fonts To set the number of lines in a 999 OrientationPurpose Values 291 Add-LF To add the line termination commandsBlack Prints in the black and white mode 292 Ethernet Wireless StatusTo confirm the wireless communication status Network 294 Wireless SetupTo configure the wireless network interface 295 296 Reset Wireless 297 IP Mode Dual StackIPv4 Mode IPv6 Mode IPv4 Get IP Address AutoIP IPsec DisableProtocol 298 299 300 Reset LANIP Filter Ieee USB Port USB SettingsPower Saver Timer To specify the time for transition to power saver mode 302 Auto ResetFault Time-out Job Time-out 303 Date & TimeTo specify the date and time formats Audio Tone 304 Mm / inchDef. Paper Size Print ID Auto Log Print 306 Print TextBanner Sheet RAM Disk 307 Sets the available time for the Print serviceSubstitute Tray Set Avail. Time 308 Secure Job Exp Col. Tra Err Rep ColorTrack ModeLetterH Dup Mode NoAcct User Prt Version MaintenanceService Tag Low Toner Msg 311 To specify paper density settingsAdjust BTR Paper Density 312 Adjust FuserTo adjust the fuser temperature setting for each paper type Color Reg Adj Automatically performs color registration adjustmentTo manually perform color registration adjustment Auto Reg Adj 314 Clean DeveloperTo stir the toner in a new toner cartridge Init PrintMeter Reset DefaultsToner Refresh Drum Refresh 316 Adjust AltitudeNon-DELL Toner Panel Lock Secure SettingsLogin Error Panel Lock 318 Tray SettingsTray To specify the paper loaded in the standard 250-sheet tray 319 Sheet tray When paper is loaded in the standard 321 Display Popup Off Panel LanguagePrint Menu 322 Documents *1 Private Mail Box323 All Print and Del Documents *1 Del Public Mail Box324 All Print Document n*2 Print and Del 325Select User ID All Print and Del Documents*1 Enabling the Panel Lock Panel Lock 327 Disabling the Panel Lock Understanding the Printer Menus Dell Supplies Management System Understanding Your Printer SoftwarePrinter Status Window Status Monitor Console Click Visit Dell printer supplies ordering web site User Setup Disk Creating ToolSoftware Update To exit the Quick Launch Utility window Printer Settings UtilityStatus Window Tool Box Before Installing the Status Monitor Widget UpdaterTroubleshooting Status Monitor Widget Feature 333 Installing the Status Monitor WidgetOpening and Closing the Status Monitor Widget Opening the Status Monitor Widget Displays a message of the current printer status 334 Printer Status WindowClosing the Status Monitor Widget Printer Status Message Area 335 Printer Status Image AreaOrder Supplies button Order Online Order WindowInfo i button Click this button to open Preferences Printer Status Update IntervalPreferences Order By Phone Status Monitor Console for Linux Status Monitor Console FeatureBefore Installing the Status Monitor Console Printing system Installing the Status Monitor ConsoleStarting the Status Monitor Console Printer Selection Window 341 Displays a message of the current printer status Order Supplies Online button Dell Supplies Management System WindowToner Alert To order Dell printer supplies by phone, call the following Select Printer ModelSelect your printer model name Select Reorder URL To open the Settings window Service Tag WindowSettings Window Enter the Dell printer service tag Order URL Update of statusPort Number Settings Protocol Settings Snmp Understanding Your Printer Software 347 Weight and StyleUnderstanding Fonts Typefaces and Fonts Pitch and Point Size 349 Bitmapped and Scalable Fonts Understanding Fonts 351 Resident Fonts Symbol Sets for PCL 5/PCL Symbol Sets PC-8 DN 353 354 355 Understanding Printer Messages 356 357 358 359 360 For Windows Server 2008 R2 Adding Roles of Printer ServicesClick Start→ Administrative Tools→ Server Manager For Windows Server Select Add a network, wireless or Bluetooth printer Printer SetupInstalling a Printer Driver Using the Add Printer Wizard 363 364 Operating System Compatibility SpecificationsPower Supply Dimensions Operation Print Quality GuaranteeEnvironment MIB Compatibility 367 CablesStorage Altitude 368 369 Maintaining Your Printer 370 371 Determining the Status of SuppliesConserving Supplies Amount of toner remaining in each toner cartridge Layout tab Multiple Up 373 Storing ConsumablesReplacing the Toner Cartridges Removing the Toner Cartridge 375 Installing a Toner Cartridge Close the toner access cover 376 377 Replacing the Print Head Device PHD UnitRemoving the PHD Unit Push the side button to open the front cover Maintaining Your Printer 379 Installing a PHD UnitOpen the PHD packaging Maintaining Your Printer 381 Maintaining Your Printer 383 Replacing the Retard Roller 385 Removing the Retard Roller in the Standard 250-Sheet Tray Installing a Retard Roller in the Standard 250-Sheet Tray 387 Cleaning Inside the PrinterCleaning the Feed Roller Maintaining Your Printer 389 Maintaining Your Printer 391 392 Cleaning the CTD Sensor 393 Maintaining Your Printer 395 396 Adjusting Color RegistrationPrinting the Color Registration Chart 397 Color Registration Adjustment page is displayedDetermining Values Fast Scan Slow Scan 399 Entering Values 400 401 402 403 Removing OptionsRemoving the Optional Memory Module Removing Options 405 Removing the Optional 250-Sheet Feeder 407 Removing the Optional Wireless Adapter 409 Removing Options 411 Clearing JamsAvoiding Jams 412 Identifying the Location of Paper Jams 413 Clearing Paper Jams From the SSF Clearing Jams 415 416 Clearing Paper Jams From the Standard 250- Sheet Tray 417 Clearing Jams 419 Clearing Paper Jams From the Fuser 421 Clearing Jams 423 Clearing Paper Jams From the Duplexer Clearing Jams 425 Clearing Paper Jams From the Optional 250-Sheet Feeder Clearing Jams 427 Clearing Jams 429 Troubleshooting 430 431 Troubleshooting GuideBasic Printer Problems Display Problems 432 Printing Problems 433 Select Flip on Short Edge or Flip on Long Edge from Print Quality Problems 435 Output is too light 436 437 Click the 4 Colors Configuration Chart button 438 Toner smears or print comes off 439 Random spots/Blurred images 440 Click the Pitch Configuration Chart buttonEntire output is blank 441 442 Streaks appear on the output 443 Toner on the Printer Maintenance tabPart or the entire output is black Ensure Output Color is set to Color Auto Pitched color dots444 445 Click the Pitch Configuration Chart button. of the problemVertical blanks 446 Ghosting 447 Click the Ghost Configuration Chart 448 Mode on the Diagnosis tabLight-induced fatigue 449 FogBead-Carry-Out BCO 450 Jagged characters 451 Banding 452 Auger mark Developer on the Diagnosis tab Wrinkled/Stained paper453 454 Execute the Paper Wrinkle Check Mode 455 Jam/Alignment ProblemsDamage on the leading edge of paper 456 Top and side margins are incorrectColor registration is out of alignment 457 Registration Adjustment on the Printer Maintenance tabRegi Chart 458 Click the Apply New Settings buttonImages are skewed Standard 250-Sheet Tray Misfeed Jam 459 460 SSF Misfeed Jam 461 462 Optional 250-Sheet Feeder Misfeed Jam 463 Regi Jam Exit Sensor On JAMExit Jam Exit Sensor Off JAM 464 SSF Multi-feed Jam 465 Noise 466 467 Problems With Installed Optional Accessories 468 Clean the CTD sensor. See Cleaning the CTD Sensor 469 Contacting Service 471 472 473 474 475 Appendix 476 477 Online ServicesDell Technical Support Policy Recycling Information Warranty and Return PolicyContacting Dell 479 480 481 Cancel button, 234 Set buttonIndex 482 483 484 485 486 487 488 489 490 491 SMB TCP/IP 492 United States Government Restricted Rights 493