471 | Dell 2150cn specs

Troubleshooting Guide

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Dell 2150cn manual 471

Contents

Dell 2150cn/2150cdn Color Printer Users Guide Page Setting up the Printer Printer Setup Preparing Printer Hardware Setting the IP Address Installing Printer Drivers on the Macintosh Computers Using Your Printer Dell Printer Configuration Web Tool Print Media Guidelines 209 Printing 239 Know Your Printer Understanding the Tool Box Menus 259 Understanding the Printer Menus 283 Understanding Your Printer Software Understanding Fonts Maintaining Your Printer Troubleshooting Troubleshooting Guide 431 Appendix Before Beginning Page Page United States Government Restricted Rights As for RSA Bsafe Dell Supplies Management System window appears Dell 2150cn/2150cdn Color Printer Users Guide Dell 2150cn/2150cdn Color Printer Users Guide My Users Guide Finding Information Quick Reference Guide Setup diagram Page Stored Print Product FeaturesDuplex Printing Duplex Print Multiple Up in the Layout tab N-up Print Adapter Wireless Print Front View About the PrinterFront and Rear View Rear View Space Requirements Securing the Printer Operator Panel Ordering Supplies Dell Supplies Management System window appears About the Printer Setting up the Printer Printer Setup Page Removing Tape Preparing Printer Hardware Removing the Print Head Device PHD Ribbons Installing the Toner Cartridges Close the toner access cover Preparing Printer Hardware Installing the Optional Memory Module Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories When Using the Tool Box Printing Printer Settings ReportWhen Using the Operator Panel Reports page appears Updating Your Driver to Detect Memory Module Click start → Printers and Faxes Installing the Optional 250-Sheet FeederClick Start → Control Panel → Printers Installing Optional Accessories Installing Optional Accessories Set button Updating Your Driver to Detect 250-Sheet Feeder Specification Installing the Optional Wireless Adapter WPS Ensure that the printer is turned off Installing the Optional Wireless AdapterClick Wireless adapter Printing Printer Settings Report Confirm that the Network Wireless section exists Determining the Wireless Network Settings Wireless Configuring the Optional Wireless AdapterSettings Security Click Guided Setup Using Wizard Setup to Configure a Wireless Adapter Click Connect Your Printer Select Wireless Connection, and then click the Next button Operator Panel Dell Printer Configuration Web Tool Using Advanced Setup to Configure a Wireless AdapterWireless Connection window appears Click Guided Setup Click Connect Your Printer Advanced Configuration Tool starts WPS-PIN WPS-PBC Operator Panel Dell Printer Configuration Web Tool For Dhcp network Click the Add button to display Wireless network properties Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Do either of the following For Fixed IP networks Click the Advanced button Installing Optional Accessories Installing Optional Accessories Click Advanced Click Add to display Wireless network properties Installing Optional Accessories Installing Optional Accessories USB Connecting Your Printer Direct Connection Connecting Printer to Computer or Network Network Connection Turning on the Printer Assigning an IP Address Setting the IP AddressWhen Using the Easy Setup Navigator Follow the instructions displayed on the screen When Using the Operator PanelClick IP Configuration Tool Box opens When Using the Tool BoxClick the Printer Maintenance tab Verifying the Settings Using Printer Settings Report Verifying the IP Settings Verifying the Settings Using Ping Command Setting the IP Address Loading Paper Loading Paper Loading Paper Loading Paper Identifying Printer Driver Pre-install Status Installing Printer Drivers on the Windows Computers Click Start and click Help and Support Disabling Firewall Before Installing Printer SoftwareInserting the Drivers and Utility CD For installing PCL printer driver Direct Connection SetupFor installing XML Paper Specification XPS printer driver Click Start → All Programs → Accessories → Run, enter Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Printer Setup on a Local Network Network Connection Setup For installing XML Paper Specification XPS printer driver Extract the following zip file to your desired location 100 101 Extract the following zip file to your desired location 102 Windows Server 2008 R2Windows 7 or Windows 7 64-bit Edition 103 Before Installation Network Printer Setup on a Remote Network Select Enabled, and then click OK Restart the computer For Windows 7, click Start→ All Programs→ Accessories→ RunFor Windows XP 105 Select Security Click Start→ Control Panel Right-clickRemote Registry and select Properties Click Administrative Tools Move the slider to the bottom, and then click OK Disable Simple File SharingClick Yes in the User Account Control dialog box Click start→ Control Panel Select Appearance and Themes 109 Installing the Printer Driver 110 Click start→ Printers and Faxes Setting Up for Shared PrintingWindows Vista or Windows Vista 64-bit Edition Click Start→ Control Panel→ Hardware and Sound→ Printers Click Start→ Control Panel→ Printers Windows Server 2008 or Windows Server 2008 64-bit EditionClick Change Sharing Options if exists Click Start→ Devices and Printers 113 Point and PrintClose My Network Places Click Install driver Print a test page to verify installationOn the General tab, click Print Test 114 115 Peer-to-Peer Click Next Click start→ Printers and Faxes Click Add a Printer 117 Click Add a Printer to launch the Add Printer wizard For example \\server host name\shared printer name 119 120 When Using a USB connection Installing the Drivers and SoftwareAdding a Printer on Mac OS X 10.5 or 121 Select Dell 2150cn Color Printer for Print Using When Using IP PrintingWhen Using Bonjour Open the System Preferences, and click Print & Fax Click Default Browser in the Printer Browser dialog box Start Printer Setup UtilityAdding a Printer on Mac OS X Click IP Printer in the Printer Browser dialog box Start the Printer Setup Utility 125 When Using Rendezvous BonjourSelect LPD/LPR for Printer Type All the optional accessories are verified as installed Configuring SettingsMac OS X 10.5 or Mac OS X 10.3.9 or Installing the Printer Driver Setup OverviewOperation on Red Hat Enterprise Linux 4 WS/5 Client Click Continue in the Completed System Preparation window Click Administration Setting Up the QueueClick Add Printer Select USB Printer #1 from the Device menu Uninstalling the Printer Driver Setting the Default QueueSpecifying the Printing Options Select Applications→ System Tools→ Terminal Operation on Suse Linux Enterprise Desktop Printer driver is uninstalled 131 Select Hardware on YaST Control Center, and select Printer Specify the required settings, and click Continue 132 133 Setting is complete. Execute printing from the application 134 For network connections Click Add Add New Printer Configuration dialog box opensConnection Wizard dialog box opens Printer name is displayed in the Determine Connection list Specify the required settings, and click Continue 136 You can set the default queue when you add the printer 137 Printer driver is uninstalled 138 139 Using Your Printer 140 141 Overview When Using the Operator Panel Printer Settings Using the Dell Printer Configuration Web ToolPrinter Status Printer Jobs Copy Printer Settings Print Server SettingsPrint Volume Tray Settings Setting Up From Web Browser Setting Up the Dell Printer Configuration Web ToolOnline Help Order Supplies at Contact Dell Support at For Firefox 2.0 or Later Setting Up the Display Language Setting the IP Address of the Printer to Non-ProxySelect Options from the Tools menu English en or English/United States en-us If you are using Firefox 2.0, do one of the following Click Connection → SettingsSelect the Automatic proxy configuration URL check box 147 Top Frame Setting Up From Operator PanelDisplay Format 149 150 Left Frame 151 Right FrameButtons in the Right Frame Restore Changing the Settings of the Menu ItemsSettings Button Details of the Menu Items 153 TCP/IP Purpose Printer StatusTo check the status of the consumables, trays, and covers Values Printing Speed Displays the printing speed Printer EventsPrinter Information Completed Jobs Job List157 Displays the job ID 158 Printer Settings ReportTo display the current settings of the operator panel menus 159 160 161 162 163 164 To configure the basic printer settings Printer SettingsTo print various types of reports and lists 165 166 167 To change USB settings on your printer Termination Default Color To change the PCL settingsPanel Lock Purpose Enhancement Hex Dump 169 Login Error PurposeSet Available Time Purpose Secure Job Expiration Purpose Printer MaintenanceTo specify the paper density 170 171 To specify the temperature settings value for the fuser 172 173 Clear Storage All Clear To use toner cartridge of another manufacturerSecure Document Print Server Reports To specify the clock settings175 Select Reorder Sets a URL to be linked to Order Supplies at Displays the MAC address of the printer 176 TCP/IP 177 Server address via Dhcp 178Displays the secondary Wins server address Secondary Server IPP 179 180 181 IPsec Settings Protocol Displays the protocol statusDisplays IKE authentication 182 183 Print Server SettingsTo configure the basic information of the printer 184 185 186 Manually sets the primary Wins server address Manually sets the secondary backup Wins server address187 Enabling Printing From a Specified User IP Filter Setup ProcedureSelect Permit Select Reject 188 189 190 191 192 To configure the detailed settings of BonjourMail Alert Mail List Select Alerts for Supplies Alerts List 193 To configure the detailed settings of SnmpCommunity Name Name Read Name Read Only*1 Community 194Read/Write*1 Name Read/Write*1 Community 195 Device To specify the maximum number of devices 197 Settings No SecurityInfrastructure MAC Address Security Encryption WPA-PSK 198 199 Security 200 SSL/TLS Generate Self-Signed Certificate PurposeTo generate a self-signed certificate 201 SSL/TLS Certificate Details Purpose Select the check box to enable the PFS setting Sets IKE authentication. IKE is fixed to Pre202 Shared Key 203 Copy Printer Settings Report Copy Printer SettingsPrint Volume 204 205 To edit the print meter setting for each userDell ColorTrack 206 List 207 Size Y tray 208Size X tray Size*1 Weight Paper CharacteristicsPrint Media Guidelines Paper Fiber Content Moisture ContentRecommended Paper Smoothness 211 Unacceptable PaperSelecting Paper Selecting Pre-Punched Paper Selecting Pre-Printed Media and Letterheads 213 Printing on a Letterhead Pre-Printed and Pre-Punched Paper 214 215 Envelopes Labels 217 When printing on labelsStoring Print Media Supported Paper Sizes Identifying Print Media and SpecificationsDo not place anything on top of the print media packages Following tables show print media information 219 Paper Type SpecificationsSupported Paper Types 220 Loading Print Media Print Media DimensionsCapacity 221 Loading Print Media 223 Loading Print Media 225 Envelope #10Monarch or DL Loading Letterhead Pre-Printed and Pre-Punched Paper 227 Loading Print Media in the SSF 229 Loading an Envelope in the SSFEnvelope #10, Monarch, or DL Loading Print Media 231 Using the SSF Linking Trays Operator Panel Using the Operator Panel ButtonsMenu button 233 234 Printing a Panel SettingsCancel button 235 236 237 Printing 238 Tips on Storing Print Media Tips for Successful PrintingAvoiding Paper Jams 239 Sending a Job to Print Canceling a Print JobCanceling a Job From the Operator Panel Canceling a Job From the Taskbar Canceling a Job From a Computer Running WindowsCanceling a Job From the Desktop Duplex Printing Click OK 243 244 Using Booklet Print Dell 2150cn and 2150cdn Models 245 Using the Stored Print Function Private MailBox Print Secure PrintPublic MailBox Print Proof Print 247 Storing Print JobsPrinting the Stored Jobs Deleting Stored Jobs Printing a Report 249 Printing Font Sample List Printer Settings 251 Using the Operator Panel to Change the Printer Settings Printing 253 Resetting Defaults Using the Operator Panel Adjusting the LanguageTo display a different language on the operator panel 255 256 257 Know Your Printer 258 259 Printer Settings ReportTo display the system information of the printer To display the menu settings of the printer Menu SettingsSystem Settings Power Saver Timer Sleep Power Saver Timer Deep Out of Paper Alert Tone 261 262 263 Reports 264 Printer MaintenanceTCP/IP Settings 265 System Settings 266 267 268 Date & Time Restart printer to apply new settingsTo specify the date and time 269 To specify the paper density settings Color Registration AdjustmentSettingschanges Paper Density 271 Reset Defaults Adjust AltitudeAdjust Altitude Meter Meters Non-Dell Toner Initialize Print Meter Initialize Print Meter273 274 Optional 250-sheet feeder 275 276 To configure TCP/IP settingsIP Address AutoIP* Mode Configuration Web Tool Network SettingsDisplays the server settings for the Dell Printer Diagnosis Machine Check Chart PrintTo check the operation of the printer components 278 Click Start to operate the Regi Clutch Paper Wrinkle Check Mode279 280 Environment Sensor Info Clean Developer Resetting DefaultsRefresh Mode Clean Developer Click Start to stir the toner Click System Section button Printer restarts automatically to apply the settings 282 Report / List Understanding the Printer Menus Admin Menu To specify the default paper tray To specify the settings for PCLTo specify the default paper size Mm series To specify how text and graphics are oriented on Inch series286 Envelope #10 Monarch Custom Size 287 288 289 To specify a symbol set for a specified fontTo specify the font size for scalable typographic fonts To specify the font pitch for scalable mono spaced fonts Pitch and Point SizeTo set the number of lines in a 290 Purpose Values Orientation291 999 Black Prints in the black and white mode To add the line termination commands292 Add-LF To confirm the wireless communication status Wireless StatusNetwork Ethernet 294 Wireless SetupTo configure the wireless network interface 295 296 Reset Wireless IPv4 Mode IP Mode Dual StackIPv6 Mode 297 Protocol IPsec Disable298 IPv4 Get IP Address AutoIP 299 IP Filter Reset LANIeee 300 Power Saver Timer USB SettingsTo specify the time for transition to power saver mode USB Port Fault Time-out Auto ResetJob Time-out 302 To specify the date and time formats Date & TimeAudio Tone 303 304 Mm / inchDef. Paper Size Print ID Auto Log Print Banner Sheet Print TextRAM Disk 306 Substitute Tray Sets the available time for the Print serviceSet Avail. Time 307 308 Secure Job Exp LetterH Dup Mode ColorTrack ModeNoAcct User Prt Col. Tra Err Rep Service Tag MaintenanceLow Toner Msg Version Adjust BTR To specify paper density settingsPaper Density 311 312 Adjust FuserTo adjust the fuser temperature setting for each paper type To manually perform color registration adjustment Automatically performs color registration adjustmentAuto Reg Adj Color Reg Adj 314 Clean DeveloperTo stir the toner in a new toner cartridge Toner Refresh Reset DefaultsDrum Refresh Init PrintMeter 316 Adjust AltitudeNon-DELL Toner Login Error Secure SettingsPanel Lock Panel Lock Tray Tray SettingsTo specify the paper loaded in the standard 250-sheet tray 318 319 Sheet tray When paper is loaded in the standard 321 Print Menu Panel Language322 Display Popup Off 323 Private Mail BoxAll Print and Del Documents *1 324 Public Mail BoxAll Print Documents *1 Del Select User ID All Print and Del 325Documents*1 Document n*2 Print and Del Enabling the Panel Lock Panel Lock 327 Disabling the Panel Lock Understanding the Printer Menus Printer Status Window Understanding Your Printer SoftwareStatus Monitor Console Dell Supplies Management System Click Visit Dell printer supplies ordering web site User Setup Disk Creating ToolSoftware Update Status Window Printer Settings UtilityTool Box To exit the Quick Launch Utility window Troubleshooting UpdaterStatus Monitor Widget Feature Before Installing the Status Monitor Widget Opening and Closing the Status Monitor Widget Installing the Status Monitor WidgetOpening the Status Monitor Widget 333 Closing the Status Monitor Widget Printer Status WindowPrinter Status Message Area Displays a message of the current printer status 334 335 Printer Status Image AreaOrder Supplies button Info i button Order WindowClick this button to open Preferences Order Online Preferences Status Update IntervalOrder By Phone Printer Status Monitor Console for Linux Status Monitor Console FeatureBefore Installing the Status Monitor Console Printing system Installing the Status Monitor ConsoleStarting the Status Monitor Console Printer Selection Window 341 Displays a message of the current printer status Order Supplies Online button Dell Supplies Management System WindowToner Alert Select your printer model name Select Printer ModelSelect Reorder URL To order Dell printer supplies by phone, call the following Settings Window Service Tag WindowEnter the Dell printer service tag To open the Settings window Port Number Settings Update of statusProtocol Settings Snmp Order URL Understanding Your Printer Software Understanding Fonts Weight and StyleTypefaces and Fonts 347 Pitch and Point Size 349 Bitmapped and Scalable Fonts Understanding Fonts 351 Resident Fonts Symbol Sets for PCL 5/PCL Symbol Sets PC-8 DN 353 354 355 Understanding Printer Messages 356 357 358 359 360 Click Start→ Administrative Tools→ Server Manager Adding Roles of Printer ServicesFor Windows Server For Windows Server 2008 R2 Select Add a network, wireless or Bluetooth printer Printer SetupInstalling a Printer Driver Using the Add Printer Wizard 363 364 Power Supply SpecificationsDimensions Operating System Compatibility Environment Print Quality GuaranteeMIB Compatibility Operation Storage CablesAltitude 367 368 369 Maintaining Your Printer 370 Conserving Supplies Determining the Status of SuppliesAmount of toner remaining in each toner cartridge 371 Layout tab Multiple Up 373 Storing ConsumablesReplacing the Toner Cartridges Removing the Toner Cartridge 375 Installing a Toner Cartridge Close the toner access cover 376 Removing the PHD Unit Replacing the Print Head Device PHD UnitPush the side button to open the front cover 377 Maintaining Your Printer 379 Installing a PHD UnitOpen the PHD packaging Maintaining Your Printer 381 Maintaining Your Printer 383 Replacing the Retard Roller 385 Removing the Retard Roller in the Standard 250-Sheet Tray Installing a Retard Roller in the Standard 250-Sheet Tray 387 Cleaning Inside the PrinterCleaning the Feed Roller Maintaining Your Printer 389 Maintaining Your Printer 391 392 Cleaning the CTD Sensor 393 Maintaining Your Printer 395 396 Adjusting Color RegistrationPrinting the Color Registration Chart Determining Values Color Registration Adjustment page is displayedFast Scan 397 Slow Scan 399 Entering Values 400 401 402 403 Removing OptionsRemoving the Optional Memory Module Removing Options 405 Removing the Optional 250-Sheet Feeder 407 Removing the Optional Wireless Adapter 409 Removing Options 411 Clearing JamsAvoiding Jams 412 Identifying the Location of Paper Jams 413 Clearing Paper Jams From the SSF Clearing Jams 415 416 Clearing Paper Jams From the Standard 250- Sheet Tray 417 Clearing Jams 419 Clearing Paper Jams From the Fuser 421 Clearing Jams 423 Clearing Paper Jams From the Duplexer Clearing Jams 425 Clearing Paper Jams From the Optional 250-Sheet Feeder Clearing Jams 427 Clearing Jams 429 Troubleshooting 430 Basic Printer Problems Troubleshooting GuideDisplay Problems 431 432 Printing Problems 433 Select Flip on Short Edge or Flip on Long Edge from Print Quality Problems 435 Output is too light 436 437 Click the 4 Colors Configuration Chart button 438 Toner smears or print comes off 439 Random spots/Blurred images 440 Click the Pitch Configuration Chart buttonEntire output is blank 441 442 Streaks appear on the output 443 Toner on the Printer Maintenance tabPart or the entire output is black Ensure Output Color is set to Color Auto Pitched color dots444 445 Click the Pitch Configuration Chart button. of the problemVertical blanks 446 Ghosting 447 Click the Ghost Configuration Chart 448 Mode on the Diagnosis tabLight-induced fatigue 449 FogBead-Carry-Out BCO 450 Jagged characters 451 Banding 452 Auger mark Developer on the Diagnosis tab Wrinkled/Stained paper453 454 Execute the Paper Wrinkle Check Mode 455 Jam/Alignment ProblemsDamage on the leading edge of paper 456 Top and side margins are incorrectColor registration is out of alignment 457 Registration Adjustment on the Printer Maintenance tabRegi Chart Images are skewed Click the Apply New Settings buttonStandard 250-Sheet Tray Misfeed Jam 458 459 460 SSF Misfeed Jam 461 462 Optional 250-Sheet Feeder Misfeed Jam 463 Regi Jam Exit Sensor On JAMExit Jam Exit Sensor Off JAM 464 SSF Multi-feed Jam 465 Noise 466 467 Problems With Installed Optional Accessories 468 Clean the CTD sensor. See Cleaning the CTD Sensor 469 Contacting Service 471 472 473 474 475 Appendix 476 477 Online ServicesDell Technical Support Policy Recycling Information Warranty and Return PolicyContacting Dell 479 480 481 Cancel button, 234 Set buttonIndex 482 483 484 485 486 487 488 489 490 491 SMB TCP/IP 492 United States Government Restricted Rights 493