Dell 2150cn Part or the entire output is black

Troubleshooting Guide 443
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DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Part or the entire output is black
Action Yes No
1 The toner cartridges may be low or need to be
replaced. Confirm the amount of toner left in each
toner cartridge.
a Check the toner level in the Status tab in the
Status Monitor.
b Replace the toner cartridges as necessary.
Does this solve your problem?
The task is
complete.
Go to action 2.
2 If you are using non-Dell brand toner cartridges,
disable the Non-Dell Toner option.
a Launch the Tool Box, and click Non-Dell
Toner
on the Printer Maintenance tab.
b Ensure that the On check box is not selected.
Does this solve your problem?
The task is
complete.
Go to action 3.
3 Replace the PHD unit if you have a spare unit.
a Replace the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
b After you replace the PHD unit, click Chart
Print on the Diagnosis tab.
c Click the 4 Colors Configuration Chart
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
The task is
complete.
Contact Dell.