Action

Yes

No

 

 

 

1 The toner cartridges may be low or need to be

The task is

Go to action 2.

replaced. Confirm the amount of toner left in each

complete.

 

toner cartridge.

 

 

a Check the toner level in the Status tab in the

 

 

Status Monitor.

 

 

b Replace the toner cartridges as necessary.

 

 

Does this solve your problem?

 

 

 

 

 

2 If you are using non-Dell brand toner cartridges,

The task is

Go to action 3.

disable the Non-Dell Toner option.

complete.

 

a Launch the Tool Box, and click Non-Dell

 

 

Toner on the Printer Maintenance tab.

 

 

b Ensure that the On check box is not selected.

 

 

Does this solve your problem?

 

 

 

 

 

3 Replace the PHD unit if you have a spare unit.

The task is

Contact Dell.

a Replace the PHD unit. See "Replacing the

complete.

 

Print Head Device (PHD) Unit" and

 

 

"Installing a PHD Unit."

 

 

b After you replace the PHD unit, click Chart

 

 

Print on the Diagnosis tab.

 

 

c Click the 4 Colors Configuration Chart

 

 

button.

 

 

The 4 Colors Configuration Chart is printed.

 

 

Does this solve your problem?

 

 

 

 

 

Part or the entire output is black

Troubleshooting Guide

443

Page 445
Image 445
Dell 2150cn manual Part or the entire output is black, 443, Toner on the Printer Maintenance tab