Action

Yes

No

 

 

 

3 Disable the Toner Saving Mode in the printer

The task is

Go to action 4.

driver.

complete.

 

aOn the Advanced tab, ensure that the Toner Saving Mode check box is not selected.

Does this solve your problem?

4 The print media surface may be uneven. Try

The task is

Go to action 5.

changing the Paper Type setting in the printer

complete.

 

driver. For example, change the plain paper to

 

 

thick.

 

 

aOn the Paper/Output tab, change the Paper Type setting.

Does this solve your problem?

5

Verify that the correct print media is being used.

The task is

Go to action 6.

 

See "Supported Paper Types." If not, use the print

complete.

 

 

media recommended for the printer.

 

 

 

Does this solve your problem?

 

 

 

 

 

 

6

Ensure that eight yellow ribbons are correctly

The task is

Go to action 7.

 

removed from the PHD unit. See "Replacing the

complete.

 

 

Print Head Device (PHD) Unit" and "Installing a

 

 

 

PHD Unit." If not, remove the ribbons.

 

 

 

Does this solve your problem?

 

 

 

 

 

 

7

Ensure that the developer motor functions

Go to action 8.

Contact Dell.

 

properly.

 

 

aLaunch the Tool Box, and click Machine Check on the Diagnosis tab.

bSelect Main Motor Operation Check from the drop-down list box and click the Start button.

cClick the Play of Sound button to check the motor sound.

Does the motor function properly?

Troubleshooting Guide

441

Page 443
Image 443
Dell 2150cn manual 441