Action

Yes

No

 

 

 

 

3a

Use thick paper that is 105 g/m2 or less.

The task is

Go to action 4a.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

3b

Use thin paper that is 60 g/m2 or more.

The task is

Go to action 4a.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

3c

Ensure that the print media is not curled.

The task is

Go to action 4a.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

3d

Is the print media damp?

Go to action 4c.

Go to action 5.

 

 

 

 

4a

Fan the print media.

The task is

Go to action 4b.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

4b

Wipe the retard roller in the optional 250-sheet

The task is

Contact Dell.

 

feeder with a cloth moistened with water.

complete.

 

 

Does this solve your problem?

 

 

 

 

 

 

4c

Turn over the print media.

The task is

Go to action 4a.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

5

Use print media that is not damp.

The task is

Go to action 4a.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

Regi Jam (Exit Sensor On JAM)

 

 

 

 

 

Action

Yes

No

 

 

 

 

1

Ensure that the PHD unit is installed correctly.

The task is

Go to action 2.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

2

Replace the PHD unit if you have a spare unit.

The task is

Contact Dell.

 

See "Replacing the Print Head Device (PHD)

complete.

 

 

 

 

 

Unit."

 

 

 

Does this solve your problem?

 

 

 

 

 

Exit Jam (Exit Sensor Off JAM)

 

 

 

 

 

Action

Yes

No

 

 

 

 

1

Ensure the fuser is installed correctly.

The task is

Contact Dell.

 

Does this solve your problem?

complete.

 

 

 

 

 

 

 

 

Troubleshooting Guide

463

Page 465
Image 465
Dell 2150cn manual Regi Jam Exit Sensor On JAM, Exit Jam Exit Sensor Off JAM, 463