468 | Dell 2150cn manual

Problem	Action

"CTD Sensor Error	Clean the CTD sensor. See "Cleaning the CTD Sensor."
Error 009-340
Code:xx Restart
Printer", "Check CTD
Unit 092-910 Clean
CTD Sensor", or "Check
CTD Unit 092-310" is
displayed.
"Authentication	Contact your system administrator.
error has occurred.
The account is not
registered. Please
contact the system
administrator. 016-
757" is displayed on the
Status Monitor.
"Function	Contact your system administrator.
unavailable. It is a
function that cannot
be used. Please
contact the system
administrator. 016-
758" is displayed on the
Status Monitor.
"Printable page	Contact your system administrator.
limit reached.
Printable page limit
reached, cannot
print. Please
contact the system
administrator. 016-
759" is displayed on the
Status Monitor.

468

Troubleshooting Guide

Image 470

Dell 2150cn manual 468, Clean the CTD sensor. See Cleaning the CTD Sensor

Contents

Dell 2150cn/2150cdn Color Printer Users Guide Page Setting up the Printer Printer Setup Preparing Printer Hardware Setting the IP Address Installing Printer Drivers on the Macintosh Computers Using Your Printer Dell Printer Configuration Web Tool Print Media Guidelines 209 Printing 239 Know Your Printer Understanding the Tool Box Menus 259 Understanding the Printer Menus 283 Understanding Your Printer Software Understanding Fonts Maintaining Your Printer Troubleshooting Troubleshooting Guide 431 Appendix Before Beginning Page Page As for RSA Bsafe United States Government Restricted Rights Dell 2150cn/2150cdn Color Printer Users Guide Dell Supplies Management System window appears Dell 2150cn/2150cdn Color Printer Users Guide Finding Information My Users Guide Quick Reference Guide Setup diagram Page Stored Print Product FeaturesDuplex Printing Duplex Print Print Adapter Wireless Print Multiple Up in the Layout tab N-up Front View About the PrinterFront and Rear View Space Requirements Rear View Operator Panel Securing the Printer Ordering Supplies Dell Supplies Management System window appears About the Printer Setting up the Printer Printer Setup Page Preparing Printer Hardware Removing Tape Installing the Toner Cartridges Removing the Print Head Device PHD Ribbons Close the toner access cover Preparing Printer Hardware Installing Optional Accessories Installing the Optional Memory Module Installing Optional Accessories Installing Optional Accessories When Using the Tool Box Printing Printer Settings ReportWhen Using the Operator Panel Updating Your Driver to Detect Memory Module Reports page appears Click start → Printers and Faxes Installing the Optional 250-Sheet FeederClick Start → Control Panel → Printers Installing Optional Accessories Installing Optional Accessories Set button Updating Your Driver to Detect 250-Sheet Feeder Installing the Optional Wireless Adapter Specification WPS Ensure that the printer is turned off Installing the Optional Wireless AdapterClick Wireless adapter Printing Printer Settings Report Determining the Wireless Network Settings Confirm that the Network Wireless section exists Settings Configuring the Optional Wireless AdapterWireless Security Using Wizard Setup to Configure a Wireless Adapter Click Guided Setup Select Wireless Connection, and then click the Next button Click Connect Your Printer Operator Panel Dell Printer Configuration Web Tool Using Advanced Setup to Configure a Wireless AdapterWireless Connection window appears Click Guided Setup Click Connect Your Printer Advanced Configuration Tool starts WPS-PIN WPS-PBC Operator Panel Dell Printer Configuration Web Tool Click the Add button to display Wireless network properties For Dhcp network Installing Optional Accessories Installing Optional Accessories Installing Optional Accessories Do either of the following For Fixed IP networks Click the Advanced button Installing Optional Accessories Installing Optional Accessories Click Advanced Click Add to display Wireless network properties Installing Optional Accessories Installing Optional Accessories Connecting Your Printer USB Connecting Printer to Computer or Network Direct Connection Network Connection Turning on the Printer Assigning an IP Address Setting the IP AddressWhen Using the Easy Setup Navigator Follow the instructions displayed on the screen When Using the Operator PanelClick IP Configuration Tool Box opens When Using the Tool BoxClick the Printer Maintenance tab Verifying the IP Settings Verifying the Settings Using Printer Settings Report Verifying the Settings Using Ping Command Setting the IP Address Loading Paper Loading Paper Loading Paper Loading Paper Installing Printer Drivers on the Windows Computers Identifying Printer Driver Pre-install Status Click Start and click Help and Support Disabling Firewall Before Installing Printer SoftwareInserting the Drivers and Utility CD For installing XML Paper Specification XPS printer driver Direct Connection SetupFor installing PCL printer driver Click Start → All Programs → Accessories → Run, enter Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local Network For installing XML Paper Specification XPS printer driver Extract the following zip file to your desired location 100 101 Extract the following zip file to your desired location 102 Windows Server 2008 R2Windows 7 or Windows 7 64-bit Edition 103 Network Printer Setup on a Remote Network Before Installation For Windows XP For Windows 7, click Start→ All Programs→ Accessories→ RunSelect Enabled, and then click OK Restart the computer 105 Click Start→ Control Panel Select Security Click Administrative Tools Right-clickRemote Registry and select Properties Click Yes in the User Account Control dialog box Disable Simple File SharingMove the slider to the bottom, and then click OK Click start→ Control Panel Select Appearance and Themes Installing the Printer Driver 109 110 Windows Vista or Windows Vista 64-bit Edition Setting Up for Shared PrintingClick start→ Printers and Faxes Click Start→ Control Panel→ Hardware and Sound→ Printers Click Change Sharing Options if exists Windows Server 2008 or Windows Server 2008 64-bit EditionClick Start→ Control Panel→ Printers Click Start→ Devices and Printers 113 Point and PrintClose My Network Places On the General tab, click Print Test Print a test page to verify installationClick Install driver 114 Peer-to-Peer 115 Click start→ Printers and Faxes Click Add a Printer Click Next Click Add a Printer to launch the Add Printer wizard 117 For example \\server host name\shared printer name 119 120 Adding a Printer on Mac OS X 10.5 or Installing the Drivers and SoftwareWhen Using a USB connection 121 When Using Bonjour When Using IP PrintingSelect Dell 2150cn Color Printer for Print Using Open the System Preferences, and click Print & Fax Adding a Printer on Mac OS X Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box Click IP Printer in the Printer Browser dialog box Start the Printer Setup Utility 125 When Using Rendezvous BonjourSelect LPD/LPR for Printer Type Mac OS X 10.5 or Configuring SettingsAll the optional accessories are verified as installed Mac OS X 10.3.9 or Operation on Red Hat Enterprise Linux 4 WS/5 Client Setup OverviewInstalling the Printer Driver Click Continue in the Completed System Preparation window Click Add Printer Setting Up the QueueClick Administration Select USB Printer #1 from the Device menu Specifying the Printing Options Setting the Default QueueUninstalling the Printer Driver Select Applications→ System Tools→ Terminal Printer driver is uninstalled Operation on Suse Linux Enterprise Desktop 131 Specify the required settings, and click Continue 132 Select Hardware on YaST Control Center, and select Printer Setting is complete. Execute printing from the application 133 134 Connection Wizard dialog box opens Add New Printer Configuration dialog box opensFor network connections Click Add Printer name is displayed in the Determine Connection list You can set the default queue when you add the printer Specify the required settings, and click Continue 136 137 Printer driver is uninstalled 138 Using Your Printer 139 140 Overview 141 When Using the Operator Panel Printer Status Using the Dell Printer Configuration Web ToolPrinter Settings Printer Jobs Print Volume Print Server SettingsCopy Printer Settings Tray Settings Online Help Setting Up the Dell Printer Configuration Web ToolSetting Up From Web Browser Order Supplies at Contact Dell Support at Select Options from the Tools menu Setting the IP Address of the Printer to Non-ProxyFor Firefox 2.0 or Later Setting Up the Display Language English en or English/United States en-us Select the Automatic proxy configuration URL check box Click Connection → SettingsIf you are using Firefox 2.0, do one of the following 147 Top Frame Setting Up From Operator PanelDisplay Format 149 Left Frame 150 151 Right FrameButtons in the Right Frame Settings Button Changing the Settings of the Menu ItemsRestore Details of the Menu Items 153 TCP/IP To check the status of the consumables, trays, and covers Printer StatusPurpose Values Printing Speed Displays the printing speed Printer EventsPrinter Information 157 Job ListCompleted Jobs Displays the job ID 158 Printer Settings ReportTo display the current settings of the operator panel menus 159 160 161 162 163 164 To print various types of reports and lists Printer SettingsTo configure the basic printer settings 165 166 To change USB settings on your printer 167 Panel Lock Purpose To change the PCL settingsTermination Default Color Enhancement Hex Dump 169 Login Error PurposeSet Available Time Purpose To specify the paper density Printer MaintenanceSecure Job Expiration Purpose 170 To specify the temperature settings value for the fuser 171 172 173 Secure To use toner cartridge of another manufacturerClear Storage All Clear Document 175 To specify the clock settingsPrint Server Reports Select Reorder Sets a URL to be linked to Order Supplies at 176 Displays the MAC address of the printer 177 TCP/IP Displays the secondary Wins server address 178Server address via Dhcp Secondary Server 179 IPP 180 181 IPsec Settings Protocol Displays the protocol statusDisplays IKE authentication 182 183 Print Server SettingsTo configure the basic information of the printer 184 185 186 Manually sets the primary Wins server address Manually sets the secondary backup Wins server address187 Select Permit IP Filter Setup ProcedureEnabling Printing From a Specified User Select Reject 188 189 190 191 Mail Alert Mail List To configure the detailed settings of Bonjour192 Select Alerts for Supplies Alerts List Community To configure the detailed settings of Snmp193 Name Name Read Read/Write*1 194Name Read Only*1 Community Name Read/Write*1 Community 195 To specify the maximum number of devices Device Infrastructure MAC Address Settings No Security197 Security Encryption 198 WPA-PSK Security 199 200 SSL/TLS Generate Self-Signed Certificate PurposeTo generate a self-signed certificate SSL/TLS Certificate Details Purpose 201 202 Sets IKE authentication. IKE is fixed to PreSelect the check box to enable the PFS setting Shared Key 203 Print Volume Copy Printer SettingsCopy Printer Settings Report 204 205 To edit the print meter setting for each userDell ColorTrack 206 207 List Size X tray 208Size Y tray Size*1 Print Media Guidelines Paper CharacteristicsWeight Paper Recommended Paper Moisture ContentFiber Content Smoothness 211 Unacceptable PaperSelecting Paper Selecting Pre-Printed Media and Letterheads Selecting Pre-Punched Paper Printing on a Letterhead Pre-Printed and Pre-Punched Paper 213 214 Envelopes 215 Labels 217 When printing on labelsStoring Print Media Do not place anything on top of the print media packages Identifying Print Media and SpecificationsSupported Paper Sizes Following tables show print media information 219 Paper Type SpecificationsSupported Paper Types 220 Capacity Print Media DimensionsLoading Print Media 221 Loading Print Media 223 Loading Print Media 225 Envelope #10Monarch or DL Loading Letterhead Pre-Printed and Pre-Punched Paper 227 Loading Print Media in the SSF 229 Loading an Envelope in the SSFEnvelope #10, Monarch, or DL Loading Print Media Using the SSF 231 Linking Trays Menu button Using the Operator Panel ButtonsOperator Panel 233 234 Printing a Panel SettingsCancel button 235 236 Printing 237 238 Avoiding Paper Jams Tips for Successful PrintingTips on Storing Print Media 239 Sending a Job to Print Canceling a Print JobCanceling a Job From the Operator Panel Canceling a Job From the Desktop Canceling a Job From a Computer Running WindowsCanceling a Job From the Taskbar Duplex Printing Click OK 243 Using Booklet Print Dell 2150cn and 2150cdn Models 244 Using the Stored Print Function 245 Public MailBox Print Secure PrintPrivate MailBox Print Proof Print 247 Storing Print JobsPrinting the Stored Jobs Printing a Report Deleting Stored Jobs Printing Font Sample List 249 Printer Settings Using the Operator Panel to Change the Printer Settings 251 Printing 253 Resetting Defaults To display a different language on the operator panel Adjusting the LanguageUsing the Operator Panel 255 256 Know Your Printer 257 258 259 Printer Settings ReportTo display the system information of the printer System Settings Power Saver Timer Sleep Menu SettingsTo display the menu settings of the printer Power Saver Timer Deep 261 Out of Paper Alert Tone 262 Reports 263 264 Printer MaintenanceTCP/IP Settings System Settings 265 266 267 268 To specify the date and time Restart printer to apply new settingsDate & Time 269 Settingschanges Color Registration AdjustmentTo specify the paper density settings Paper Density 271 Adjust Altitude Meter Meters Adjust AltitudeReset Defaults Non-Dell Toner Initialize Print Meter Initialize Print Meter273 274 275 Optional 250-sheet feeder 276 To configure TCP/IP settingsIP Address AutoIP* Mode Displays the server settings for the Dell Printer Network SettingsConfiguration Web Tool Diagnosis To check the operation of the printer components Chart PrintMachine Check 278 Click Start to operate the Regi Clutch Paper Wrinkle Check Mode279 Environment Sensor Info 280 Refresh Mode Resetting DefaultsClean Developer Clean Developer Click Start to stir the toner Printer restarts automatically to apply the settings 282 Click System Section button Understanding the Printer Menus Report / List Admin Menu To specify the default paper size To specify the settings for PCLTo specify the default paper tray Mm series 286 Inch seriesTo specify how text and graphics are oriented on Envelope #10 Monarch Custom Size 287 288 289 To specify a symbol set for a specified fontTo specify the font size for scalable typographic fonts To set the number of lines in a Pitch and Point SizeTo specify the font pitch for scalable mono spaced fonts 290 291 OrientationPurpose Values 999 292 To add the line termination commandsBlack Prints in the black and white mode Add-LF Network Wireless StatusTo confirm the wireless communication status Ethernet 294 Wireless SetupTo configure the wireless network interface 295 Reset Wireless 296 IPv6 Mode IP Mode Dual StackIPv4 Mode 297 298 IPsec DisableProtocol IPv4 Get IP Address AutoIP 299 Ieee Reset LANIP Filter 300 To specify the time for transition to power saver mode USB SettingsPower Saver Timer USB Port Job Time-out Auto ResetFault Time-out 302 Audio Tone Date & TimeTo specify the date and time formats 303 304 Mm / inchDef. Paper Size Auto Log Print Print ID RAM Disk Print TextBanner Sheet 306 Set Avail. Time Sets the available time for the Print serviceSubstitute Tray 307 Secure Job Exp 308 NoAcct User Prt ColorTrack ModeLetterH Dup Mode Col. Tra Err Rep Low Toner Msg MaintenanceService Tag Version Paper Density To specify paper density settingsAdjust BTR 311 312 Adjust FuserTo adjust the fuser temperature setting for each paper type Auto Reg Adj Automatically performs color registration adjustmentTo manually perform color registration adjustment Color Reg Adj 314 Clean DeveloperTo stir the toner in a new toner cartridge Drum Refresh Reset DefaultsToner Refresh Init PrintMeter 316 Adjust AltitudeNon-DELL Toner Panel Lock Secure SettingsLogin Error Panel Lock To specify the paper loaded in the standard 250-sheet tray Tray SettingsTray 318 319 When paper is loaded in the standard Sheet tray 321 322 Panel LanguagePrint Menu Display Popup Off All Print and Del Private Mail Box323 Documents *1 All Print Public Mail Box324 Documents *1 Del Documents*1 325Select User ID All Print and Del Document n*2 Print and Del Panel Lock Enabling the Panel Lock Disabling the Panel Lock 327 Understanding the Printer Menus Status Monitor Console Understanding Your Printer SoftwarePrinter Status Window Dell Supplies Management System Click Visit Dell printer supplies ordering web site User Setup Disk Creating ToolSoftware Update Tool Box Printer Settings UtilityStatus Window To exit the Quick Launch Utility window Status Monitor Widget Feature UpdaterTroubleshooting Before Installing the Status Monitor Widget Opening the Status Monitor Widget Installing the Status Monitor WidgetOpening and Closing the Status Monitor Widget 333 Printer Status Message Area Printer Status WindowClosing the Status Monitor Widget Displays a message of the current printer status 334 335 Printer Status Image AreaOrder Supplies button Click this button to open Preferences Order WindowInfo i button Order Online Order By Phone Status Update IntervalPreferences Printer Status Monitor Console for Linux Status Monitor Console FeatureBefore Installing the Status Monitor Console Printing system Installing the Status Monitor ConsoleStarting the Status Monitor Console Printer Selection Window Displays a message of the current printer status 341 Order Supplies Online button Dell Supplies Management System WindowToner Alert Select Reorder URL Select Printer ModelSelect your printer model name To order Dell printer supplies by phone, call the following Enter the Dell printer service tag Service Tag WindowSettings Window To open the Settings window Protocol Settings Snmp Update of statusPort Number Settings Order URL Understanding Your Printer Software Typefaces and Fonts Weight and StyleUnderstanding Fonts 347 Pitch and Point Size Bitmapped and Scalable Fonts 349 Understanding Fonts Resident Fonts 351 Symbol Sets Symbol Sets for PCL 5/PCL 353 PC-8 DN 354 Understanding Printer Messages 355 356 357 358 359 360 For Windows Server Adding Roles of Printer ServicesClick Start→ Administrative Tools→ Server Manager For Windows Server 2008 R2 Select Add a network, wireless or Bluetooth printer Printer SetupInstalling a Printer Driver Using the Add Printer Wizard 363 364 Dimensions SpecificationsPower Supply Operating System Compatibility MIB Compatibility Print Quality GuaranteeEnvironment Operation Altitude CablesStorage 367 368 Maintaining Your Printer 369 370 Amount of toner remaining in each toner cartridge Determining the Status of SuppliesConserving Supplies 371 Multiple Up Layout tab 373 Storing ConsumablesReplacing the Toner Cartridges Removing the Toner Cartridge Installing a Toner Cartridge 375 Close the toner access cover 376 Push the side button to open the front cover Replacing the Print Head Device PHD UnitRemoving the PHD Unit 377 Maintaining Your Printer 379 Installing a PHD UnitOpen the PHD packaging Maintaining Your Printer 381 Maintaining Your Printer 383 Replacing the Retard Roller Removing the Retard Roller in the Standard 250-Sheet Tray 385 Installing a Retard Roller in the Standard 250-Sheet Tray 387 Cleaning Inside the PrinterCleaning the Feed Roller Maintaining Your Printer 389 Maintaining Your Printer 391 Cleaning the CTD Sensor 392 393 Maintaining Your Printer 395 396 Adjusting Color RegistrationPrinting the Color Registration Chart Fast Scan Color Registration Adjustment page is displayedDetermining Values 397 Slow Scan Entering Values 399 400 401 402 403 Removing OptionsRemoving the Optional Memory Module Removing Options 405 Removing the Optional 250-Sheet Feeder 407 Removing the Optional Wireless Adapter 409 Removing Options 411 Clearing JamsAvoiding Jams Identifying the Location of Paper Jams 412 Clearing Paper Jams From the SSF 413 Clearing Jams 415 Clearing Paper Jams From the Standard 250- Sheet Tray 416 417 Clearing Jams 419 Clearing Paper Jams From the Fuser 421 Clearing Jams Clearing Paper Jams From the Duplexer 423 Clearing Jams Clearing Paper Jams From the Optional 250-Sheet Feeder 425 Clearing Jams 427 Clearing Jams Troubleshooting 429 430 Display Problems Troubleshooting GuideBasic Printer Problems 431 Printing Problems 432 433 Print Quality Problems Select Flip on Short Edge or Flip on Long Edge from Output is too light 435 436 Click the 4 Colors Configuration Chart button 437 Toner smears or print comes off 438 Random spots/Blurred images 439 440 Click the Pitch Configuration Chart buttonEntire output is blank 441 Streaks appear on the output 442 443 Toner on the Printer Maintenance tabPart or the entire output is black Ensure Output Color is set to Color Auto Pitched color dots444 445 Click the Pitch Configuration Chart button. of the problemVertical blanks Ghosting 446 Click the Ghost Configuration Chart 447 448 Mode on the Diagnosis tabLight-induced fatigue 449 FogBead-Carry-Out BCO Jagged characters 450 Banding 451 Auger mark 452 Developer on the Diagnosis tab Wrinkled/Stained paper453 Execute the Paper Wrinkle Check Mode 454 455 Jam/Alignment ProblemsDamage on the leading edge of paper 456 Top and side margins are incorrectColor registration is out of alignment 457 Registration Adjustment on the Printer Maintenance tabRegi Chart Standard 250-Sheet Tray Misfeed Jam Click the Apply New Settings buttonImages are skewed 458 459 SSF Misfeed Jam 460 461 Optional 250-Sheet Feeder Misfeed Jam 462 463 Regi Jam Exit Sensor On JAMExit Jam Exit Sensor Off JAM SSF Multi-feed Jam 464 Noise 465 466 Problems With Installed Optional Accessories 467 Clean the CTD sensor. See Cleaning the CTD Sensor 468 469 Contacting Service 471 472 473 474 Appendix 475 476 477 Online ServicesDell Technical Support Policy Recycling Information Warranty and Return PolicyContacting Dell 479 480 481 Cancel button, 234 Set buttonIndex 482 483 484 485 486 487 488 489 490 SMB TCP/IP 491 United States Government Restricted Rights 492 493