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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE49M6500AUXMI, UE49M6500AUXSQ manual Troubleshooting and Maintenance, TV won’t turn on
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UE49M6500AUXMI, UE49M6500AUXSQ specifications

The Samsung UE49M6500AUXSQ and UE49M6500AUXMI are part of Samsung's renowned M6500 series, designed to cater to the needs of modern television viewers seeking quality and performance. With a 49-inch screen size, these models strike a perfect balance between compact design and immersive viewing experience, making them suitable for various room sizes.

One of the standout features of the M6500 series is its Full HD resolution of 1920x1080 pixels. This resolution ensures crisp and clear images, bringing every detail to life whether you're watching your favorite movies, playing video games, or enjoying live sports. The Clear View technology enhances picture clarity by upscaling low-resolution content, ensuring that everything you watch appears as vibrant as possible.

The televisions boast Samsung's Smart Hub, which provides seamless access to a plethora of streaming services, applications, and web content. With an intuitive interface, users can easily navigate and find their favorite shows and movies. Additionally, the inclusion of a built-in Wi-Fi feature ensures that connecting to the internet is hassle-free, allowing for smooth streaming without the clutter of wires.

Another impressive characteristic of the UE49M6500 models is their audio performance. Equipped with Dolby Digital Plus technology, these televisions deliver rich and immersive sound quality, enhancing the overall viewing experience. The sound is well-balanced, ensuring that both dialogue and background music come through clearly.

The sleek design of the M6500 series adds a touch of elegance to any room. With narrow bezels and a minimalist profile, the televisions blend seamlessly into modern living spaces. Furthermore, the ability to mount it on a wall or place it on a stand offers versatility in setup.

Connectivity is well-covered with multiple HDMI and USB ports, allowing users to connect external devices such as gaming consoles, Blu-ray players, and USB storage for multimedia playback. The inclusion of Anynet+ support enables users to control multiple compatible devices with a single remote, simplifying the home entertainment system.

In summary, the Samsung UE49M6500AUXSQ and UE49M6500AUXMI are feature-rich televisions that combine stunning picture quality, advanced smart features, and elegant design. They are ideal choices for consumers looking for reliable performance and versatility in their home entertainment experience.
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