07Troubleshooting and Maintenance

Troubleshooting

If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

Issues	Solutions and Explanations

The TV won’t turn on.	Make sure the AC power cord is securely plugged into the wall
	outlet and the TV.
	Make sure the wall outlet is working.
	Try pressing the Pbutton on the TV to make sure the problem is
	not the remote. If the TV turns on, refer to the “Remote control
	does not work” item below.
There is no picture/	Check the cable connections. Remove and reconnect all cables
video.	connected to the TV and external devices.
	Set the video outputs of your external devices (Cable/Sat Box,
	DVD, Blu-ray etc) to match the TV's input connections. For
	example, if the output of an external device is HDMI, it should
	be connected to an HDMI input on the TV.
	Make sure your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it, and then
	reconnecting the device’s power cable.
The remote control does	Replace the remote control batteries. Make sure the batteries
not work.	are installed with their polarities (+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5 ~ 1.8 m
	away.
The remote control of	Programme the Cable/Set remote control to operate the TV.
the cable/set top box	Refer to the Cable/Set-Top-Box user manual for the SAMSUNG
doesn’t turn the TV on or	TV code.
off or adjust the volume.

-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. There may, however be a few bright or dark pixels. These pixels will have no impact on the performance of the product.

-- To keep your TV running optimally upgrade to the latest firmware on the Samsung website via the USB device USB (Samsung.com > Support > Downloads).

-- Some of the pictures and functions above are available for specific models only.

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