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Presario
6 Troubleshooting
Models:
CQ40-215WM
CQ40-303AX
CQ40-303TU
CQ40-304AX
CQ40-304TU
CQ40-305AX
CQ40-308AX
CQ40-309AX
CQ40-310AX
CQ40-310TU
CQ40-311AU
CQ40-311AX
CQ40-314AX
CQ40-315TU
CQ40-317AX
CQ40-318AX
CQ40-318TU
CQ40-319AX
CQ40-320AX
CQ40-321TU
CQ40-322AX
CQ40-322TU
CQ40-323AX
CQ40-323TU
CQ40-325AX
CQ40-326TU
CQ40-331TU
CQ40-334TU
CQ40-343TU
CQ40-346TU
CQ40-404AX
CQ40-408AU
CQ40-409TU
CQ40-417TU
CQ40-421AX
CQ40-518AU
CQ40-520AU
CQ40-521TU
CQ40-521TX
CQ40-522TX
CQ40-528TU
CQ40-537TX
CQ40-556TU
CQ45-301TU
CQ45-302TU
CQ45-303TU
CQ45-304TU
CQ45-305TU
CQ45-306TU
CQ45-309TU
CQ45-309TX
CQ45-310TX
CQ45-311TX
CQ45-314TX
CQ45-315TX
CQ45-318TX
CQ45-320TX
CQ45-321TX
CQ45-322TX
CQ45-323TX
CQ45-324TX
CQ45-325TX
CQ45-326TX
CQ45-327TX
CQ45-328TX
CQ45-329TX
CQ45-330TX
CQ45-331TX
CQ45-401TU
CQ45-402TU
CQ45-403TU
CQ45-409TX
CQ45-411TX
CQ45-413TX
CQ45-415TX
CQ45-416TX
CQ45-418TX
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35 pages, 1.01 Mb
6 Troubleshooting
The following sections describe several common issues and resolutions.
22 Chapter 6 Troubleshooting
Contents
Page
Page
Table of contents
Page
1 Handling drives
2 Using an optical drive
Identifying the installed optical drive
Using optical discs
Selecting the right disc
CD-Rdiscs
CD-RWdiscs
DVD±R discs
DVD±RW discs
Blu-rayDisc
Playing a CD or DVD
Configuring AutoPlay
Changing DVD region settings
Observing the copyright warning
Copying a CD or DVD
Creating or “burning” a CD or DVD
Removing an optical disc (CD or DVD)
Removing the optical drive
Page
3 Improving hard drive performance
Using Disk Defragmenter
Using Disk Cleanup
4Using HP ProtectSmart Hard Drive Protection (select models only)
Identifying HP ProtectSmart Hard Drive Protection status
Using HP ProtectSmart Hard Drive Protection software
5 Replacing the hard drive
Page
Page
Page
6 Troubleshooting
The optical disc tray does not open for removal of a CD or
DVD
The computer does not detect the optical drive
A disc does not play
A disc does not play automatically
The process of burning a disc does not begin, or it stops before completion
A DVD playing in Windows Media Player produces no sound or display
A device driver must be reinstalled
Obtaining the latest HP device drivers
Obtaining the latest Windows device drivers
Index
