Issues

Solutions and Explanations

 

 

When changing channels,

•• If connected with a cable box, please try to reset the cable box. Reconnect the AC

cord and wait until the cable box reboots. It may take up to 20 minutes.

the picture freezes or is

 

distorted or delayed.

•• Set the output resolution of the cable box to 1080i or 720p.

 

 

 

 

First of all, please perform the Sound Test to confirm that your TV audio is properly

Sound Quality

operating. (go to MENU - Support - Self Diagnosis - Sound Test)

 

If the audio is ok, the sound problem may be caused by the source or signal.

 

 

There is no sound or

•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected

the sound is too low at

to your TV.

maximum volume.

 

 

 

 

•• Set the Speaker Select option to TV Speaker in the sound menu.

 

•• If you are using an external device, make sure the audio cables are connected to the

 

correct audio input jacks on the TV.

The picture is good but

•• If you are using an external device, check the device’s audio output option (ex. you

there is no sound.

may need to change your cable box’s audio option to HDMI when you have a HDMI

 

connected to your TV).

 

•• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

•• Reboot the connected device by reconnecting the device’s power cable.

 

 

 

•• Check the cable connections. Make sure a video cable is not connected to an audio

The speakers are making

input.

 

an inappropriate noise.

•• For aerial or cable connections, check the signal strength. Low signal level may

 

 

cause sound distortion.

 

 

No Picture, No Video

 

 

 

 

•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

The TV will not turn on.

•• Make sure the wall outlet is working.

 

 

•• Try pressing the P button on the TV to make sure the problem is not the remote. If

 

the TV turns on, refer to “The remote control does not work” below.

 

 

 

•• Ensure the Sleep Timer is set to Off in the Time menu.

 

•• If your PC is connected to the TV, check your PC power settings.

The TV turns off

•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

automatically.

•• No Signal Power Off turns off the TV if no signal has been received by the TV for

 

 

a specified period time. Auto Power Off turns off the TV if there has been no user

 

input in four hours.

 

 

English

English - 13

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Samsung UE55J6100AWXXN manual Sound is too low at, To your TV, Maximum volume, Correct audio input jacks on the TV
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