The TV settings are lost after 5 minutes.

The TV is in the Shop Mode. Change the Use Mode to Home Use. ( > Settings > System > Expert Settings > Use Mode > Home Use).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE55KS7000UXZT manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE49KS7000UXZT, UE55KS7000UXZT specifications

The Samsung UE60KS7000UXZT, UE55KS7000UXZT, and UE65KS7000UXZT are part of Samsung's acclaimed KS7000 series, offering impressive features and cutting-edge technology for a premium viewing experience. These models stand out in the realm of 4K Ultra HD televisions, capturing the attention of home entertainment enthusiasts around the world.

At the heart of these televisions lies the stunning Ultra HD 4K resolution, delivering four times the pixel density of Full HD. This enhances clarity and detail, ensuring that every scene is vivid and lifelike. The screens support HDR 1000, which allows for a broader range of colors and improved contrast. The HDR technology enables viewers to experience bright highlights and deep blacks, significantly enhancing the overall picture quality.

One of the star features of the KS7000 series is the innovative Quantum Dot technology. This proprietary Samsung technology enhances color reproduction, allowing bold, vibrant shades to shine through while maintaining natural tones. With over a billion color shades available, users can expect an overwhelmingly immersive viewing experience.

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These Samsung televisions are also equipped with Smart TV capabilities, offering a portal to a world of entertainment. The Tizen operating system provides easy access to popular streaming services, apps, and games, making it simple for users to enjoy a wide range of content. Voice control features allow for hands-free operation, adding convenience for users while navigating through their favorite shows and applications.

The KS7000 series also boasts enhanced sound quality, with built-in speakers that deliver clear, rich audio. For audiophiles looking for an even deeper experience, there is compatibility with external sound systems, ensuring that the audio matches the stunning visuals.

In summary, the Samsung UE60KS7000UXZT, UE55KS7000UXZT, and UE65KS7000UXZT are remarkable offerings in the 4K television market. Their advanced technologies, stunning visuals, and smart capabilities make them a standout choice for anyone seeking to elevate their home entertainment experience, offering not just a television, but a comprehensive viewing platform that truly embodies the future of television technology.