Samsung UE55KS9000UXRU What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Models: UE65KS9000UXRU UE55KS9000UXRU

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE55KS9000UXRU manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE65KS9000UXRU, UE55KS9000UXRU specifications

The Samsung UE55KS9000UXRU and UE65KS9000UXRU are premium Ultra HD 4K televisions that exemplify Samsung's commitment to cutting-edge technology and superior picture quality. Part of the KS9000 series, these models stand out with a range of impressive features that elevate the viewing experience.

One of the defining characteristics of these televisions is their Quantum Dot technology, which delivers vibrant and accurate colors. By utilizing a quantum dot filter, the TVs produce a broader color spectrum, ensuring that images are displayed with incredible realism. This creates an immersive experience, bringing content to life with vivid hues and deep contrasts.

Both models support Ultra HD 4K resolution, providing four times the pixel count of Full HD, which translates to exceptionally detailed images. Coupled with High Dynamic Range (HDR) technology, they are capable of showcasing a wider range of brightness levels, from the deepest blacks to the brightest whites. This feature enhances the overall picture quality, adding depth and dimension to movies, shows, and games.

The design of the UE55KS9000UXRU and UE65KS9000UXRU is equally striking. With a sleek and slim profile, these televisions are designed to fit seamlessly into modern living spaces. The stylish stand provides stability while enhancing the overall aesthetic appeal.

Smart TV capabilities are another highlight, powered by Samsung’s Tizen operating system. Users can access a variety of streaming services, apps, and online content with ease. The intuitive interface makes navigation simple, and with voice control compatibility, browsing and selecting content becomes an effortless task.

To enhance audio performance, both models come equipped with built-in speakers that deliver quality sound, ensuring that viewers enjoy a complete cinematic experience. For those seeking an even richer soundstage, the televisions are compatible with external audio systems.

In conclusion, the Samsung UE55KS9000UXRU and UE65KS9000UXRU represent the pinnacle of television technology, offering outstanding picture quality, smart features, and an elegant design. These models are ideal for anyone looking to upgrade their home entertainment setup and enjoy an exceptional viewing experience.