06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings

>Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

––The Auto Tuning Settings may not appear depending on the model or geographical area.

––If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Samsung UE65NU8509TXZG, UE55NU8500TXXU manual Troubleshooting and Maintenance, TV won’t turn on
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UE55NU8500TXXU, UE65NU8509TXZG specifications

The Samsung UE65NU8509TXZG and UE55NU8500TXXU are part of Samsung's NU8500 series, known for their premium display quality and cutting-edge technologies that enhance the viewing experience. Both models feature a sleek and modern design, making them an attractive addition to any living space.

One of the standout features of these Samsung televisions is the Quantum HDR technology, which elevates the brightness and contrast levels, allowing for a more vibrant and lifelike picture. This technology ensures that both bright and dark scenes are displayed with remarkable clarity and detail, enhancing the overall visual experience.

Both models incorporate 4K Ultra HD resolution, providing four times the pixel density of Full HD. This means viewers can enjoy sharper images and improved detail in every scene, whether watching movies, sports, or playing video games. The vibrant color reproduction is further enhanced by the Dynamic Crystal Color technology, which delivers a wider color spectrum and deeper saturation, allowing for more realistic images.

Samsung's Smart TV platform is another notable feature of the UE65NU8509TXZG and UE55NU8500TXXU models. With this smart functionality, users can effortlessly access various streaming services, apps, and content. The intuitive interface makes navigation simple, providing quick access to popular services like Netflix, YouTube, and more. Integrated voice assistants such as Bixby also enhance the usability, allowing users to control their TV using voice commands.

Another technological advancement in these models is the Ultra Black technology, which minimizes reflections in bright rooms, ensuring that viewers can enjoy their favorite content without distractions. Additionally, the TVs come equipped with multiple HDMI and USB ports, providing ample connectivity options for external devices like gaming consoles, soundbars, and Blu-ray players.

The Samsung UE65NU8509TXZG and UE55NU8500TXXU also support HDR10+ content, which allows for dynamic tone mapping, adjusting the brightness levels for each scene to deliver an exceptional viewing experience. This feature makes these TVs particularly suitable for movie enthusiasts who want to experience films in the way they were intended to be seen.

In summary, the Samsung UE65NU8509TXZG and UE55NU8500TXXU deliver an impressive array of features and technologies, from Quantum HDR and 4K resolution to advanced smart capabilities and superior audio options. These characteristics make them an ideal choice for anyone looking to elevate their home entertainment experience.
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