C18A_ENG_europe_17"_firal 11/17/03 10:15 AM Page 80

Troubleshooting: Before Contacting Service Personnel

ENG

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture

Check that the mains lead has been connected to a wall socket.

 

Check that you have pressed the “I ” button (On/Off) and the

 

 

POWER ( ) button.

 

Check the picture contrast and brightness settings.

 

Check the volume.

 

 

 

Normal picture but no sound

Check the volume.

 

Check whether the volume MUTE ( ) button on the remote control

 

 

has been pressed.

 

 

 

No picture or black and white picture

Adjust the colour settings.

 

Check that the broadcast system selected is correct.

 

 

 

Sound and picture interference

Try to identify the electrical appliance that is affecting the television,

 

 

then move it further away.

 

Plug your television into a different mains socket.

 

 

 

Blurred or snowy picture,

Check the direction, location and connections of your aerial.

distorted sound

 

This interference is often occurs to the use of an indoor aerial.

 

 

 

Remote control malfunctions

Replace the remote control batteries.

 

Clean the upper edge of the remote control (transmission window).

 

Check the battery terminals.

 

 

 

You cannot insert a video cassette

A video cassette can only be inserted with the window side up and

 

 

 

 

 

 

the safety tab facing you.

 

 

 

The buttons on the front panel have

The panel lock function has been activated; refer to page 34 for

no effect

 

 

 

 

 

further details.

 

 

 

The television programme was not

Check that the safety tab on the cassette is intact.

recorded.

 

 

 

 

Check the timer settings. If there was a power failure or interruption

Timer recording was unsuccessful

 

during timer recording, the recording will have been cancelled.

 

 

 

 

 

Check that the POWER ( ) button was pressed to activate the

 

 

 

 

 

 

timer (STANDBY and TIMER indicators on). : 1 Tuner model.

 

 

 

Noise bars or streaks on playback

Adjust the vertical alignment of the picture; refer to page 42.

 

 

 

 

 

Change cassettes. This cassette may be excessively worn.

 

 

 

 

 

 

 

When the PLAY/PAUSE (

 

 

 

) is

A still picture may have “noise bars”, depending on the condition of

 

 

pressed during playback, the still

 

the tape.

picture has severe “noise bar” streaks

Adjust the vertical alignment of the picture; refer to page 42.

 

 

 

The rewind or fast-forward functions

Check that the tape is not already at the beginning or end of the

have no effect

 

 

 

 

 

cassette respectively.

 

 

 

 

 

 

 

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Samsung UW17J11VD5XXEF, UW17J11VD5XXEG manual Troubleshooting Before Contacting Service Personnel, When the PLAY/PAUSE

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