4-2 Before Requesting Service

• Please check the following solutions before requesting after-sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center or visit the Support page at www.samsung.com.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Make sure the power cord is plugged in correctly at both ends.

 

 

Is the “Check Signal Cable” message displayed on the

Check the cable connecting the PC and the product.

screen?

If the cable is connected properly, press the [ /SOURCE]

 

 

button repeatedly to confirm that the product is set to the cor-

 

rect source and that it is receiving an input signal.

 

 

Is the “Not Optimum Mode” message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency (refresh

 

rate) capability of the product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product. For the correct values, see the Stan-

 

dard Signal Mode Table.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

To turn on the screen, click the mouse or press any key.

 

 

 

Did you connect with a DVI cable?

If you connect the DVI cable while the PC is booting up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while the PC is on, the screen may not display because some

 

graphics cards can not output a video signal under these con-

 

ditions.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

 

 

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Reconfigure the graphics card referring to the card's user

 

manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER.

 

 

Did you change the graphics card or the driver?

Try to run <Auto Adjustment> in <Picture> under <Settings>.

 

 

Did you change the resolution or frequency (refresh rate)?

Set the graphics card to the appropriate resolution and fre-

 

quency.

 

For the correct values, see the Standard Signal Mode Table.

 

 

Is the graphics card configured correctly?

Reconfigure the graphics card referring to the card's user

 

manual.

 

 

THE PICTURES ARE OUT-OF-FOCUS.

Did you change the resolution or frequency (refresh rate)?

Set the graphics card to the appropriate resolution and fre- quency.

For the correct values, see the Standard Signal Mode Table.

4-2

Troubleshooting

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Samsung VC240 Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on, Pictures are OUT-OF-FOCUS
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VC240 specifications

The Samsung VC240 is a versatile and innovative all-in-one display solution that merges professional-grade features with user-friendly technology. Aimed at enhancing various environments, particularly in educational institutions, business settings, and retail spaces, the VC240 is designed to deliver an exceptional visual experience.

One of its main features is the high-resolution display, which boasts a 1920 x 1080 Full HD resolution. This clarity ensures sharp images and vibrant colors, making it ideal for presentations, video conferencing, and interactive sessions. The screen size, typically around 24 inches, strikes a balance between being large enough to capture attention while remaining compact for various setups.

The VC240 incorporates advanced LED backlighting technology, which not only improves the brightness and contrast of the display but also enhances energy efficiency. This technology contributes to lower operational costs while maintaining optimal visual performance, an essential trait for long-term use in busy environments.

Another standout characteristic of the Samsung VC240 is its touch capability, offering interactive engagement that allows users to navigate, annotate, and collaborate seamlessly. The multi-touch functionality supports several simultaneous touches, making it an excellent tool for group activities and brainstorming sessions.

Connectivity options are extensive, including HDMI, DisplayPort, and USB ports, facilitating easy integration with various devices such as laptops, tablets, and other peripherals. This flexibility ensures that the VC240 can adapt to a variety of use cases, from classrooms to boardrooms, enhancing productivity and collaboration.

In terms of durability, the VC240 is built with a robust design featuring a reinforced glass surface that minimizes glare and ensures longevity, even in high-traffic areas. The device is also compliant with various safety and environmental standards, making it a reliable choice for conscientious consumers.

Moreover, the Samsung VC240 supports advanced management and control features, allowing IT administrators to monitor performance and set configurations remotely. This capability is particularly beneficial in large deployments, enabling efficient maintenance and monitoring.

Overall, the Samsung VC240 stands out in the market for its blend of high-quality visual output, interactive features, and user-friendly design, making it an ideal solution for a wide range of professional applications. Whether used for educational purposes, corporate presentations, or retail displays, the VC240 proves to be a powerful tool that enhances communication and collaboration.
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