Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

Action

 

 

 

• Make sure the washing machine is plugged in.

The washing machine

• Make sure the door is properly closed.

won’t start.

• Make sure the water tap is open.

 

• Press the START/PAUSE button again.

 

 

Water supply is

• Open the water tap fully.

• Make sure the water supply hose is not frozen.

insufficient, or no water

• Make sure the water supply hose is not kinked or clogged.

is supplied.

• Clean the filter on the water supply hose.

 

 

 

Has detergent

• Make sure your washing machine is running with sufficient water

remaining in the

pressure.

detergent drawer

• Make sure the detergent is added to the center of the detergent

after the wash cycle is

drawer.

complete

 

 

 

 

• Make sure the washing machine is installed on a level floor. If the

The washing machine

floor is not level, use the levelling feet to adjust the level.

vibrates badly or makes

• Make sure that the shipping bolts are removed.

noise.

• Make sure the washing machine is not touching any other object.

 

• Make sure the laundry load is balanced.

 

 

The washing machine

• Make sure the drain hose is straightened all the way to the drain

does not drain and/

system.

or spin.

• Make sure the debris filter is not clogged.

 

 

 

• Press the START/PAUSE button to stop the washing machine.

The door won’t open.

• The door stays locked as long as the washing machine is still hot

inside after a heating operation.

 

Deactivate the Child Lock if activated.

If a problem persists, contact a local Samsung service centre.

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TROUBLESHOOTING

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2016-03-21 ￿￿ 3:31:47