quick guide
Call 1-800-726-7864
troubleshooting
Water usage
•The half of laundry (8 lbs) water usage is about 18 liter.
•The water usage is about 50 liter until from washing to 2 rinsing.
•According laundry type, It is different the water usage.
Avoid using too much detergent in your washer as it can lead to over sudsing and detergent residue being left on the clothes.
When door locked or will not open.
•The door will not open when the water temperature is over 131 ˚F.
The door will not open when the internal water sensor detects the water level is too high. When the water level is too high. Press the Spin button.
Do not try to force the door open when locked.
This could result in physical injury and, damage to the washer.
Vibration or noise.
•When washing big bulky items that occur noise/vibration or damaged laundry.
•Load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. - Add a few towels to improve tumbling and spin performance.
When washing the blanket or sheet
•The blanket must put below 3.5 kg and one sheet in washing machine. Rolling the blanket in a round shape reduces the unbalance.
•Rugs can bring unbalance and cannot be used. But when mixed well with other laundry, the weight center can be spread and can be used.
INFORMATION CODE
CODE | POSSIBLE CAUSES | WHAT TO DO |
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| • Door is unlocked when washer is | • Press the Power button to turn off your washer, then |
| running. | restart the cycle. If the code reappears, call for service. |
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| • Door is open when washer is running. | • Close the door tightly and restart the cycle. If the code |
| reappears, call for service. | |
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| • Your washer has tried to fill but was | • Make sure hot and cold water valves are open all the |
| unsuccessful due to clogged water lines | way. Check for kinked hoses. |
| or closed watervalves. | • Check the inlet screens on the fill hoses. |
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| • Your washer is not draining. | • Fill the washer drum with 10 ℓ of water at the |
| • It can also mean that the unit senses a | temperature of 140 ˚F for about 1 hour to defrost the |
| small clog or frozen hose. | ice. |
•Unbalanced load prevented your washer
| from spinning. | • Redistribute the load, press the Start/Pause button. | |
• | When the weight of the laundry is about | ||
• Add more laundry. | |||
| 1 kg, the center of the weight gets | ||
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| shifted. |
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• | To many suds are detected during the | • Your washer is designed to use High Efficiency (HE) | |
detergents. For best cleaning results only use High | |||
| washing session. | ||
| Efficiency detergents such as Tide HE, Wisk HE, CHeer | ||
• | The unit is put on hold until the suds are | ||
HE, or Gain HE. High Efficiency detergent contain | |||
| reduced. Then, the unit will go back to | ||
| suds suppressors that reduce or eliminatesuds. When | ||
| the operation. When it finishes washing, | ||
| fewer suds are produced, the wash load tumblesmore | ||
| “End” and “SUdS” code will blink in turn. | ||
| efficiently and cleaning is maximized. | ||
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