• Clean the filter on the water supply hose.
• Open the water tap fully.
• Make sure the water tap is open.
• Tap Start again on the main screen.
Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
Problem
If a problem persists, contact a local Samsung service centre.
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• Make sure the Auto Dispense function is enabled, with both the Water Hardness and Concentration settings properly specified.
I cannot apply additional detergent.
• Make sure you use the recommended types of detergent as appropriate.
• Check the remaining amount of detergent and fabric softener to see if they are already up to the limit.
The washing machine produces lots of bubbles.
• It may take several seconds to disengage the locking mechanism.
• Check if the Auto Detergent and Auto Softener settings are properly specified.
The door won’t open.
• Make sure the debris filter is not clogged.
• Tap Start to stop operating the washing machine.
• The door remains locked during the heating cycle of the Sanitize course.
The washing machine does not drain and/ or spin.
• Make sure the laundry load is balanced.
• Make sure the drain hose is straightened all the way to the drain system.
• Make sure the washing machine is not touching any other object.
The washing machine
vibrates badly or makes • Make sure that the shipping bolts are removed. noise.
• Make sure the washing machine is installed on a level floor. If the floor is not level, use the levelling feet to adjust the level.
Water supply is • Make sure the water supply hose is not frozen. insufficient, or no water
is supplied.• Make sure the water supply hose is not kinked or clogged.
The washing machine won’t start.
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
TROUBLESHOOTING
5/26/2017 4:00:20 PM
