Troubleshooting

Troubleshooting

Code

 

Action

 

 

 

Spinning does not work.

 

• Make sure laundry is spread out evenly.

 

Make sure the washing machine is on a flat, stable surface.

Ub

Redistribute the load. If only one item of clothing needs

 

 

washing, such as a bathrobe or pair of jeans, the final spin

 

 

result might be unsatisfactory, and an “Ub” check message

 

 

will be shown in the display.

 

 

 

Check the motor for operation.

3C

• Try restarting the cycle.

• If the information code remains, contact a customer service

 

 

 

centre.

 

 

 

The electronic control needs to be checked.

 

• Check if power is supplied properly.

 

• If the information code remains, contact a customer service

UC

 

centre.

 

 

Low voltage detected.

 

 

• Check if the power cord is plugged in.

 

• If the information code remains, contact a customer service

 

 

centre.

 

 

 

High temperature heating check.

HC

If the information code remains, contact a customer service

 

 

centre.

 

 

 

The Water Level sensor is not working properly.

1C

• Turn the machine off, and restart the cycle.

• If the information code remains, contact a customer service

 

 

 

centre.

 

 

 

Check communications between main and sub PBAs.

AC

• Turn the machine off, and restart the cycle.

• If the information code remains, contact a customer service

 

 

 

centre.

 

 

 

54  English

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Samsung WW60K42138W/EO, WW60K42109W/EO manual Troubleshooting