Troubleshooting

Troubleshooting

Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code

Action

Water is not supplied.

 

• Make sure the water taps are open.

 

• Make sure the water hoses are not clogged.

 

• Make sure the water taps are not frozen.

4C

Make sure the washing machine is operating with sufficient

 

 

water pressure.

 

 

• Make sure that the cold water tap and the hot water tap are

 

 

properly connected.

 

 

Clean the mesh filter as it

may be clogged.

 

 

 

 

Make sure the cold water supply hose is firmly connected to

4C2

 

the cold water tap. If it is connected to the hot water tap, the

 

 

laundry may be deformed with some cycles.

 

 

 

 

Water is not draining.

 

 

• Make sure the drain hose is not frozen or clogged.

 

• Make sure the drain hose is positioned correctly, depending

 

 

on the connection type.

 

5C

Clean the debris filter as it

may be clogged.

 

• Make sure the drain hose is straightened all the way to the

 

 

drain system.

 

 

• If the information code remains, contact a customer service

 

 

centre.

 

 

 

 

Operating the washer with the door open.

dC

Make sure the door is properly closed.

 

• Make sure laundry is not caught in the door.

 

 

 

 

Water has overflowed.

 

OC

Restart after spinning.

 

• If the information code remains on the display, contact a local

 

 

 

Samsung service centre.

 

 

 

 

 

Check the drain hose.

 

 

• Make sure the end of the drain hose is placed on the floor.

LC, LC1

Make sure the drain hose is not clogged.

 

• If the information code remains, contact a customer service

 

 

centre.

 

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Samsung WW70J5355MW/EP, WW80J5355DW/EP, WW80J5355DW/EC, WW80J5355MW/EC, WW80J5355MW/EP, WW70J5355DW/EC manual Information codes