Diagnosing

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 76

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1 Right-click over the Start screen.

Click Support Center in the All Apps menu item.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung XE500T1C-K01US manual Diagnosing the Computer Status and Troubleshooting

Contents

User Guide Contents Chapter Getting Started Software Usage Instructions Before You Start Text Notations Safety Precaution NotationsCopyright OS and Software Support About the Product Capacity Representation Standard Performance Information and RestrictionAbout the capacity representation of the storage About Memory Capacity Representation Installation Related Safety PrecautionsKeep the plastic bags out of the reach of children There is a danger of suffocation Do not touch the main plug or power cord with wet hands Power RelatedDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fire Use only the AC adapter supplied with the product AC Adapter Usage PrecautionsConnect the power cord to the AC adapter firmly There is a danger of electric shock or choking Battery Usage RelatedUse an authorized battery and AC adapter only There is a danger of an explosion or fire There is a danger of electric shock or damage to the product Usage Related This may result in harming or burning your skin Upgrade RelatedNever disassemble the power supply or AC adapter Failure to do so may cause electric shock Security and Movement Related Dispose of worn-out batteries properly Use only a battery authorized by Samsung ElectronicsDo not place a heavy object over the product Do not drop or knock the product Use a wall outlet or multi-plug with a grounding part Check CDs for cracks and damage prior to use Do not insert your fingers into the PC Card Slot Take care not to throw or drop a computer part or device Carefully touch a part or device of the productUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourself Safety Precautions When Using the AC Power Plug Using the Power Supply in an Airplane When Using the Airplane Charging Coverter When Using the Auto Adapter Proper Posture Proper Posture During Computer Use Keep your arm at a right angle as shown by the figure Eye PositionHand Position Check your volume first to listen to music Volume Control Headphones and SpeakersUse Time Break Time Illumination Front View OverviewSpeaker Touch Screen Pen for Right ViewCorresponding Models only Button Volume ControlLeft View Top View Dock Connector Connector to the keyboard dock Optional Supplies power to the computerBottom View Jack to connect the AC adapter that Rear View Camera Flash Used when taking photos Optional Turning the Computer On and Off Adjusting the screen brightnessTurning the computer on About Windows Activation Turning the computer off Click Settings Power Shut downPurchased operating system Save all your data before clicking on Shut down Chapter Using Windows Select Charm menu Settings Help What is Microsoft Windows 8?Displaying Help Information Start Screen Screen At a Glance Displaying Documents and Files DesktopTop or bottom right of the screen to Display the Charms Activating the Charms Using the Charms Change PC settings Changing the SettingsClick the Charms Settings Function Description Using Apps Using AppsStarting/Exiting an App Displaying Currently Running Apps Right, you can split the screen to display multiple Apps Running Two Apps at the Same TimeSupported screen split ratios are 37 or Store App Adding/Removing an App to/from the Start Screen Using the Windows StoreIs activated at the bottom of your screen Continue after registering your Microsoft Account Configuring your Microsoft Account Windows Hot Key Function Chapter Using the computer Using the Touch Screen Using the Touch ScreenLearning basic touch screen operations Touch Operation Function Description Slightly press with your finger to select an item Displays the last run AppScreen, the corresponding capability is activated Touching and dragging Zooms in or out of the target Touch OperationTarget or more detailed information Your mouse Pen structure and functions Using the S Pen for corresponding models onlyTaking Out the S Pen Screen Calibration Settings CalibrateReplacing the pen tip Press All Apps Using the Tablet PC Input PanelEntering Characters Input Mode Entering characters using the Touch KeyboardDisplay the Tablet PC Input Panel Press the Touch Keyboard icon Touch screen use precautions Entering characters in Handwriting ModePress the Handwriting Mode icon Tablet PC Input Micro SD Card Slot Optional Using the card To format a memory card To remove a memory cardClick the Windows Explorer Format Connecting to the monitor port Optional Connecting an External Display DeviceMovie D-SUB port of the monitor or the TV Alternatively, to set up dual view Connecting through the Micro Hdmi port OptionalDuplicate Extend Connecting an External Display Device Adjusting the volume with the buttons Adjusting the VolumeAdjusting the Volume using the Volume Adjustment Program Click the Charms menu Settings to adjust the control bar Using the Microphone Optional Using the Sound RecorderSet Default and click OK Recording Device LCD Brightness Control Controlling the Brightness Using the Keyboard What is an Access Point AP? Wireless Network Optional Connections icon, a list of available APs appears Connecting to a Wireless LANIf you click the Charms menu Settings Mobile broadband Wireless WAN, Optional Contact with the NFC antenna Simultaneously sharing a website between two computersBy Tap Put the NFC antenna Restrictions NFC Near Field Communication Optional Connecting a deviceAntenna At the back of the computer Power Using the Keyboard Dock OptionalStatus LEDs Caps Lock Connected, the keyboard dock power indicator is turned Installing/SeparatingAttaching the computer Separating the Computer Shortcut Keys Shortcut Keys Shortcut Keys Name Function Displaying Additional Menus of a Currently Running App TouchpadCharms Menu Activating Function Last Run Window Opening Function Zoom Functions Scroll Function Appbar Creating a noteTap Finish When you selected Recipe Newly created note icon Upward Tap Save to finish creating the note Select Appbar More Print Folder. The note is selectedSelect Charm menu Share Click SW Update in the All Apps Samsung Software UpdateMenu item Click Agree Diagnosing Diagnosing the Computer Status and Troubleshooting This computer is equipped with an internal battery BatteryCharging the Battery Extending the Battery Usage Time Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time Information Using the power management program Entering the Bios Setup Bios Setup Setup Items Bios Setup ScreenSetup Menu Description Help Chapter Troubleshooting Power button Recovering the Computer OptionalRecovery process from a failed boot Through All Apps SW Update Follow the onscreen instructions to proceed with Computer Recovery Function in WindowsGeneral Click the Start button for Refresh.... or Remove Windows 8 Related Q5 How can I install a printer driver?Q1 I cannot find the Start button on the Desktop Q3 The App disappeared in the Start screen How to activate Active Click the program. Then click uninstallSettings, type size, color, and so on? Sound Related Display RelatedFor Intel graphics cards For AMD graphics cards Q2 The letters on the computer screen overlap Touch screen Related Chapter Appendix Setting Up your System Important Safety InformationSafety Instructions Care During Use Instruction On Safety Operation of NotePC Battery Disposal Replacement Parts and AccessoriesLaser Safety Laser Safety Note General Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Regulatory Compliance Statements Wireless Guidance Explosive Device Proximity Warning USA and Canada Safety Requirements and NoticesUnited States of America Use On Aircraft Caution Safety Notices for Other Devices in the Wireless NetworkUnintentional Emitter per FCC Part If fitted with 2.4G band or 5G band Intentional emitter per FCC Part Health and safety information Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Brazil European Union CE Marking and Compliance Notices European UnionEuropean Directives Low band 5.15 5.35 GHz is for indoor use only Czech ČeskyDansk Danish Hungarian MagyarPolski Polish Local Restriction of 802.11b/802.11g Radio Usage Manufacturer Information France Adapter InformationBelgium General Statement on RF energy RF Exposure for corresponding 3G models onlyLimiting exposure to radio frequency RF fields Level required to reach the network Product details Declaration of Conformity For corresponding 3G models onlyDeclaration & Applicable standards Representative in the EU India Only Weee Symbol InformationApplicable in countries with separate collection systems This product is RoHS compliant Samsung Packaging Take-Back Program TCO Certified for corresponding models only Some of the Usability features of TCO Certified TabletsCorporate Social Responsibility For more information, please visit Product Specifications Hdmi Registered Trademarks Glossary Firewall Hibernation Mode Notification Area Network AdministratorPartition Protocol Share Sleep ModeShared Folder System File Index