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TroubleshootingTroubleshooting
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The software doesn’t work

Refer to the System Requirements

The player does not work and the LCD displays nothing.

Check the battery capacity
Check to see if the battery is inserted to the right poles ( + , – )
After connecting it to PC, execute YP-C1 Updater in the desktop to update the product.

In PLAYmode, music is not played after pressing the button

Check to see if MP3 or WMA files are saved in the built-in memory.
Check to see if the HOLD button is locked.
Files cannot be downloaded.
Check to see if the driver is installed correctly in the computer.
Check the connection between the player and PC.
Check and/or replace the battery, turn on the play's power.
Operating system limits the number of files you can save.
Please save your music files by creating a subfolder.
Check if the memory is full.

Backlight does not work.

Check the backlight setup.
When the battery power is low, the backlight will go out.

The buttons do not work.

Check setting of Hold switch.
Remove the battery once and then insert it again.

The player keeps being turned off.

In Stop mode, the power is automatically turned off after ten seconds
(changes depending on settings).
Check to see if there are files saved in it.

Something’s wrong with play time displayed during Play mode.

Check to see if a VBR file is paying.
LCD window is dark
Check Contrast
The file name is not displayed correctly.
Move to [Settings] [Language][ID3-Tag] in the Menu and then change the
language setting.
There is a file saved in the player, but “No File” appears in the screen.
After checking whether the folder is played, use the Navigation function to change
the folder.
After connecting it to PC, execute YP-C1 Updater in the desktop to update the product.

I cannot properly connect it to PC.

Win98 : Try to connect again after installing the driver.
WinME : Remove the driver program and press the Start in the desktop to execute
Windows Update. After selecting important update and service pack, execute update all.
Win2000/XP : Try to connect it again after rebooting PC.