26
Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem Solution
•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery
turn on.and turn the player on again.
•Press the reset button to reset your player.
The button does | Press the reset button to reset your player. | |
not work. | ||
|
My player turns | If you do not use your player for 1 minute after | ||
you pause the playback, it will automatically | |||
off automatically. | |||
| turn off. | ||
The battery | • | The battery running time may differ | |
running time is | • | depending on the current sound mode. | |
different from | The battery running time may shorten | ||
what is written in |
| when your player was left in a high or low | |
the user manual. |
| temperature. | |
|
| ||
The TicToc PC | Check if your PC meets PC requirements. | ||
program will not | See "Recommended PC requirements" | ||
work on a PC. | on page 14. | ||
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Problem | Solution | |
| Run Windows Update on the PC. Select key | |
My player will not | updates and service packs and update all. | |
connect to a PC. | When the update is completed, reboot the PC | |
| and reconnect. | |
| Launch the TicToc PC program and click | |
| <Settings> →<Format> →<Start> to format | |
The file transfer is | your player. | |
too slow. | End all programs you are not using. Running | |
| multiple programs simultaneously can slow | |
| down the file transfer rate. | |
| • | Check if any playable files are stored in your |
My player will not |
| player. |
play any files. | • | Check if the files are damaged. |
| • | Check the battery remaining. |
I cannot | • | Check if the cradle is correctly connected. |
| Reconnect it. | |
download files to |
| |
• | Check if the memory is full. | |
my player. | • | Press the reset button to reset your player. |
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