Samsung YP-S1QPV/XEF, YP-S1QLV/XEF, YP-S1QPV/EDC, YP-S1AL/EDC Troubleshooting, Problem Solution

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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem Solution

•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery

turn on.and turn the player on again.

•Press the reset button to reset your player.

The button does	Press the reset button to reset your player.
not work.

My player turns	If you do not use your player for 1 minute after
	you pause the playback, it will automatically
off automatically.
	turn off.
The battery	•	The battery running time may differ
running time is	•	depending on the current sound mode.
different from		The battery running time may shorten
what is written in		when your player was left in a high or low
the user manual.		temperature.
The TicToc PC	Check if your PC meets PC requirements.
program will not	See "Recommended PC requirements"
work on a PC.	on page 14.

Problem	Solution
	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
	Launch the TicToc PC program and click
	<Settings> → <Format> → <Start> to format
The file transfer is	your player.
too slow.	End all programs you are not using. Running
	multiple programs simultaneously can slow
	down the file transfer rate.
	•	Check if any playable files are stored in your
My player will not		player.
play any files.	•	Check if the files are damaged.
	•	Check the battery remaining.
I cannot	•	Check if the cradle is correctly connected.
		Reconnect it.
download files to
	•	Check if the memory is full.
my player.	•	Press the reset button to reset your player.