SanDisk c200 user manual Service and Warranty Information, Getting Technical Support

Question:

Answer:

When I tried to sync music from Windows Media Player version 10, I get a “device requires update” warning. Why?

This is a bug generated by Microsoft with Windows XP and Windows Media Player version 10. Microsoft suggested that WMP10 users apply the KB922814 patch to fix this problem.

Service and Warranty Information

This section provides information about how to get support for your Sansa Express device and the terms of your warranty.

Getting Technical Support

Before you contact Technical Support, we encourage you to read the Tips, FAQ, and Troubleshooting section.

If you have questions about the use or features of your player, please call the SanDisk Technical Support Center at 1-866-SanDisk (1-866-726-3475), or fill out an on-line support request at http://www.sandisk.com/retail/support.asp.

If you have questions about our partner services, please call their Technical Support Center.

When you call or contact us for support, please include as much information as you can from your packaging material. This will allow us to help you more quickly.

Learn More

You can also visit us on the web at http://www.sandisk.com to learn more about your player as well as other SanDisk products.

SanDisk Limited Warranty

This warranty does not apply to any third party software or content used or provided with the product and you are responsible for all needed service and repair. This warranty is provided to the original end user purchasing from SanDisk or an authorized reseller, and is not transferable. Proof of purchase may be required. SanDisk is not responsible for any failure or defect caused by any third party software provided with the product and you are responsible for all service and repair needed for such software. This warranty is void if the product is not used in accordance with the product instructions or if it is damaged as a result of improper installation, misuse, unauthorized repair, modification or accident. To obtain warranty service, contact SanDisk at 1-866-SanDisk or send an email to: support@SanDisk.com. You must return the product in tamper resistant packaging, freight prepaid, as instructed by SanDisk. You must obtain a tracking confirmation number, which you may be required to provide to SanDisk. SanDisk will, at its option, repair or replace the product with new or refurbished product of equal or greater capacity and functionality, or refund the purchase price. The warranty duration on replaced product will be that time period remaining on the original product. THIS CONSTITUES SANDISK’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. SanDisk does not warrant, and shall not be responsible for, any lost data or information contained in any product (including in any returned product), regardless of the cause of the loss. SanDisk’s products are not warranted to operate without failure. SanDisk products should not be used in life support systems or other applications where failure could threaten injury or life. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

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