American Standard 2264.702 Problem, Possible Cause, Corrective Action, Troubleshooting Guide

TROUBLESHOOTING GUIDE

PROBLEM		POSSIBLE CAUSE
Does not flush	a.	Water supply valve closed.
	b.	Supply line blocked.
	c.	Flush valve chain too loose or
		disconnected.
	d.	Stuck float/float rod.
	e.	Water control flow rate too
		restricted.
Poor or	a.	Tank water level too low.
sluggish flush	b.	Bowl water level too low.
	c.	Supply valve partly closed.
	d.	Flush valve closes early due to high
		supply pressure.
	e.	Partially clogged trapway and/or
		drain pipe and/or vent.
	f.	Supply pressure too low.
Toilet leaks	a.	Poor supply line connection.
	b.	Poor bowl to tank/floor connection.
Toilet does not	a.	Tank water level too high.
shut off	b.	Float rod or float ball depressed by
		tank cover.
	c.	Flush valve chain too tight, holding
		flush valve open.
	d.	Float rod interfering with flush valve
		closing.
	e.	Flush valve seat and/or flapper worn
		or deformed.
	f.	Sand or debris lodged in water
		control.

CORRECTIVE ACTION

a.Open valve and allow water to fill tank.

b.Shut off water supply, disconnect supply line, and inspect all gaskets and washers. Reassemble.

c.Readjust chain length as required.

d.Adjust to allow free downward movement of float arm.

e.Follow instructions to increase water control flow rate.

a.Follow instructions to adjust water level.

b.Check that refill tube is connected to water control and inserted into tank overflow without being kinked or damaged.

c.Open supply valve fully. Be sure that proper supply tube size is used.

d.Follow instructions to reduce water control flow rate.

e.Remove obstruction. Consult a plumber if necessary.

f.Normal supply pressure must be at least 20 psi.

a.Review Step 9 of installation procedure.

b.Review Step 4 through 7 of installation procedure.

a.Follow instructions to adjust water level.

b.Readjust float rod.

c.Readjust chain length as needed.

d.Follow installation instructions to reduce water control flow rate, which will lift lowest position of float rod without affecting water level.

e.Replace flapper/flush valve assembly, as needed.

f.Shut off water supply. Consult a plumber, if necessary.

Noisy Flush a. Water control flow rate too restricted. a. Follow instructions to increase water control flow rate.

AMERICAN-STANDARD ONE-YEAR LIMITED WARRANTY

If inspection of this American-Standard plumbing product, within one year after its initial installation, confirms that it is defective in materials or workmanship, American-Standard will repair or, at its option, exchange the product for a similar model.

This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to insure local code compliance before installation.

This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American-Standard's instructions; or if it has been modified in a manner inconsistent with the product as shipped by American-Standard.

American-Standard's option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation, nor shall American-Standard be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. (Some states or provinces do not allow the exclusion or limitation of implied warranties, so this exclusion may not apply to you.)

This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this warranty does not affect such statutory rights.

For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:

In the United States:

American Standard Inc.

P.O. Box 6820

Piscataway, New Jersey 08855

Attention: Director of Consumer Affairs

For residents of the United States, warranty information may also be obtained by calling the following toll free number: (800) 442-1902

	In Canada:	In Mexico:
American Standard		Customer Service Manager
2480 Stanfield Rd.		Ideal Standard, S.A. de C.V.
Mississauga, Ontario		Via Morelos #330
Canada L4Y 1S2		Col. Santa Clara
Toll Free: (800) 387-0369		Ecatepec 55540 Edo. Mexico

www.AmericanStandard-US.com www.AmericanStandard.ca www.AmericanStandard.com.mx

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