NEC USB user manual Troubleshooting, Solution

203 Eng Fr Cndn manual 12/21/98 11:21 AM Page 29

Troubleshooting

SYMPTOMS	POSSIBLE PROBLEM	SOLUTION	NOTE
IntelliBase™ does not	No power to unit.	Make sure the adapter cable is properly	The green POWER indicator will light
operate.		seated into the DC IN jack on the rear of	when power is applied to the IntelliBase.
		the IntelliBase and the adapter is connected
		to a suitable power source.
USB audio does not	USB cable between IntelliBase	Make sure both ends of the USB cable are	The green USB indicator will light when
operate properly.	and computer is not properly	fully seated or try replacing the USB cable.	the USB line is active.
	connected or defective.
	IntelliBase Control Panel software	Make sure the IntelliBase Control Panel	The IntelliBase Control Panel icon should
	is not installed on host computer.	software is properly installed and active	appear in the tray when active.
		on host computer.
		Refer to User’s Manual for details.
	System requirements are not	Verify the system requirements necessary	The IntelliBase requires Windows® 98
	adequate for IntelliBase operation.	to operate the IntelliBase are met.	to operate properly.
USB audio is distorted	Volume level or input signal	Turn down the volume level on the	It may also be necessary to reduce the
(i.e. static, crackling,	from sound file is too high.	IntelliBase or by using the control panel	BASS level on certain types of music.
hissing, etc.).		software GUI.
Sound only from	Balance control is set to	Adjust Balance control to center position	Balance (and other controls) can be set to
one speaker when	one extreme.	by using the control panel software GUI.	default position by using the Reset button
operating in analog			on GUI.
audio mode.
USB devices plugged	USB cable between IntelliBase	Make sure both ends of the USB cable are	The green USB indicator will light when
into the IntelliBase	and computer is not properly	fully seated or try replacing the USB cable.	the USB line is active
do not work.	connected or defective.
	USB device is plugged into the	USB devices connected to the IntelliBase	Do not plug a USB device into the rear
	wrong USB port.	must be plugged into the output ports.	of the IntelliBase.
		These ports are found on the right side	This USB port must be connected
		of the IntelliBase.	to the host computer.
	There is a problem with the	Verify that USB devices will work when	For this check, disconnect the IntelliBase
	host computer or software.	connected directly to the host computer.	from the computer and plug the USB
			device (mouse, keyboard, etc.) directly
			into the rear of the computer.
	There is a problem with the	Using the same output port, try substituting	As an alternate test, try connecting the
	specific USB device.	a different USB device.	suspected USB device directly to the host
			computer.
Analog audio is	Speaker is being overdriven	Make sure the IntelliBase is connected to the	Depending on the sound card, you may
distorted (i.e. static,	by an amplified audio source.	line-out jack (unamplified) of the sound card	also turn off the amplifier on the sound
crackling, hissing, etc.)		and not the speaker-out jack (amplified).	card (check your sound card manual).
	Volume level on sound card or	Check volume of sound card or audio
	other audio souce may be too	source and lower as necessary.
	high causing the speakers to be
	overdriven.
	Sound card or specific file/track	Check speakers using another audio source	For this check, disconnect the IntelliBase
	may be the cause of the problem.	(CD-ROM player) to isolate problem.	from the sound card and plug into
			headphone jack on CD-ROM player
			or alternate line-level audio source.
Sound only from one	Audio cable is not properly	Make sure the audio cable is properly
speaker when	connected.	seated into the audio input jack on the rear
operating in analog		of the IntelliBase.
audio mode.
Microphone sound	Microphone is too close	Move microphone away from IntelliBase	Refer to microphone manual for further
quality is distorted	to speakers in IntelliBase.	or turn down volume level on IntelliBase.	information.
(i.e. static, crackling,
feedback, etc.).

NOTE: If the IntelliBase must be returned for repair, the unit must be disconnected from the monitor and packed in its original packaging.

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