Troubleshooting guide

Symptom

Possible cause

Corrective action

The player does not start.

Charging battery has run down.

Charge the built-in battery.

Internal HDD error.

Format (initialize) the internal HDD.

Buttons do not respond.

The hold function is set.

Turn off the function.

The USB cable is still connected.

Disconnect the USB cable.

No sound.

The volume is turned down too low.

Adjust the volume.

Files cannot be played (correctly or at all). The file is not in a playable format.

Use MP3 (MPEG1 Audio Layer3)/WMA-format files. “MPEG1 Audio Layer2” cannot be played.

In this case,

Please convert from “MPEG1 Audio Layer2” to MP3 file or get MP3 (MPEG1 Audio Layer3) file.

Files on the PC were not transferred to the MUSIC folder. Transfer them to the MUSIC folder on [Removable Disk].

This is data which cannot be played on the player.

Create a file using different encoder (MP3/WMA conversion) software.

In selection of music piece, it is impossible to make a search for artist, album and genre.

The database of the transferred musics is not created. Create the database of the pieces of music transferred by [MusicFileMaster].

For detailed information of recreation of database, please refer to the on-line help of [MusicFileMaster].

Symptom

Possible cause

Corrective action

The Removable Disk is not displayed when the player is connected to the PC.

The PC and the player are not connected correctly. Make sure the connect is corrected.

Disconnect the USB cable from the PC and reconnect it again.

Sufficient power is not being supplied from the PC.

If a USB hub is being used, reconnect the player directly to the USB port on the PC. If the PC is equipped with several different USB ports, try another port.

A network drive has been assigned.

If a network drive has been assigned, the drive letter (the letters used as drive names) is already taken, so the Removable Disk cannot be created. Change the network drive assignments and reconnect. Talk to your network administrator about reassigning network drives.

Player is not recognised correctly by MusicFileMaster. MusicFileMaster was started up immediately after formatting the player by PC.

Format it by player and connect the player to your PC before starting up the MusicFileMaster. (Refer to page 19)

Having Problems with WMA files?

On-line Purchased Music

DRM: Digital Rights Management: a copyright security protection system that is used in WMA music files sold over the internet. This systems disables illegal copying of music. Music data sold over the internet are normally copyright protected using either DRM (version 10) or PD-DRM (version 9).

For Windows XP User: A DRM (ver 10) copyright protected WMA music file purchased over the internet will play on the HDP- M3000 player if such music file is transferred from your PC to the player using Windows Media Player (ver 10), which is a data file management/player/transfer software that comes with your Windows XP.

For Windows 2000, Windows Me user: Since your OS will not support Windows Media Player (ver 10), the WMA music file which is either copyright protected and/or purchased over the internet, can be transferred from your PC to the HDP-M3000 player, however, the player will not be able to recognize that particular music file and thus will not play.

Duplicating or “Ripping” CD music file as WMA file

The so-called “Ripping” or duplicating CD music as WMA file. In so doing, be sure to follow the below procedures:

After opening the Windows Media Player,

1.Select “Tools” from menu bar.

2.Select “Options”.

3.Under “Copy Settings”, make sure that the box next to “Copy protect music” has no check mark in it. This will allow you to duplicate CD music to WMA format.

4.If checkmark is in the box, it will not allow you to duplicate to WMA format.

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