Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.
Symptom | Cause | Solutions / Corrective Actions | |
The power does not come | The battery is not inserted. | Insert the battery correctly. | |
on. |
|
| |
The battery is exhausted. | Recharge the battery. | ||
| |||
The battery runs out quickly. | The battery is not fully charged. | Fully charge the battery and | |
| The battery is not used for an | discharge it for at least one | |
| extended period of time after | complete cycle before use to | |
| being charged. | maximize its performance and | |
|
| lifetime. | |
The battery or camera feels | Long period of continuous use of |
| |
warm. | the camera or the flash. |
| |
Even if press the shutter | The shutter button is not pressed | Press the shutter button all the | |
button, the camera does not | all the way down. | way down. | |
take a picture. |
|
| |
The memory card does not have | Insert a new memory card, or | ||
| any free capacity. | delete unwanted files. | |
Images do not appear on | LCD monitor is dark. | Adjust the brightness of the | |
the LCD monitor. |
| LCD monitor in the menu. | |
Although it is set to auto | The lens is dirty. | Wipe clean with a soft, dry cloth | |
focus, it does not focus. |
| or lens paper. | |
| The distance to the subject is | Get your subject within the effective | |
| smaller than the effective range. | focus range. | |
The contents on the | You played back a memory card | Insert a memory card that was | |
memory card cannot be | that was not formatted by this | formatted on this camera. | |
played back. | camera. |
| |
Files cannot be deleted. | The file is protected. | Cancel protection. | |
Even when the camera’s | The battery is running low. | Recharge the battery. | |
buttons are pressed, it does |
|
| |
not operate. |
|
| |
The date and time are | The correct date and time is not | Set the correct date and time. | |
wrong. | set. |
| |
Cannot download images. | The free space on the hard disk | Check whether the hard disk has | |
| in your computer may be | space for running Windows, and | |
| insufficient. | if the drive for loading image files | |
|
| has a capacity at least that of the | |
|
| memory card inserted in the camera. | |
| No power supply. | Recharge the battery. |