Sapphire Audio Sapphire XLs owner manual Our Guarantee and Warranty, Satisfaction Guaranteed

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Audio Concepts, Inc.

Our Guarantee and Warranty

Satisfaction Guaranteed:

We’re sure you’re going to love your new Audio Concepts, Inc. (ACI) products! In the unlikely event that you are not satisfied, please contact us within 30 days of receipt of your ACI products

for a hassle-free return.

Simply follow these procedures:

1.Return Authorization: Call us at (608) 784-4570 or email service@audioc.com , within 30 days of receipt of your ACI products for a return authorization number. Boldly mark the return authorization number on the outside of the box. Include a brief note stating your name, address and daytime telephone number, along with a short description why the products are being returned.

2.Returning: We request that you return the ACI products to us in their original packaging and include packaging materials, manuals, etc. Ship by the most economical means (preferably UPS) and insure the products for the invoice purchase price. The customer is responsible for return shipping. Please note: ACI can not accept C.O.D. returns.

3.Credit: Upon receipt and inspection, we will issue a refund for the invoice purchase price and invoiced UPS Ground service only. Please note this return policy is in effect only if the ACI products are in new condition, in their original packaging, without drilled holes, disassembled or any other modifications.

Speaker Manufacture’s Warranty:

ACI’s Five Year Standard Warranty and One Year Total Assurance Guarantee

For five years from receipt, Audio Concepts, Inc. will, at its option, repair or replace factory defective components. This warranty excludes products that have been abused, modified, or disassembled in any way. This warranty does not apply to products, which have been damaged in shipping. Audio Concepts, Inc. liability is limited only to the replacement of defective parts. No other liabilities or obligations are expressed or implied.

For the first year of ownership, ACI also provides a unique Total Assurance Guarantee, (TAG). TAG from ACI not only covers everything included in our standard five year warranty, but we will also pay for shipping to ACI and back to your front door. TAG is limited to shipping destinations in the Continental U.S.

The ACI Five Year Standard Warranty and One Year Total Assurance Guarantee are fully transferable from the original owner to a secondary owner provided that the original owner notifies ACI, by phone call or by filling out the on-line form: www.audioc.com

No warranty will be transferred absent this notification.

Simply follow these procedures:

1.Return Authorization: Call us at (608) 784-4570 or email service@audioc.com for a return authorization number. If the warranty repair is during the first year of ownership, additional instructions will be given to you at that time. Boldly mark the return authorization number on the outside of the box. Include a brief note with your name, address and a daytime telephone number, along with a short description why the products are being returned.

2.Returning: Carefully repack defective ACI merchandise in their original packaging. Ship by the most economical means (preferably UPS) and insure the products for their full retail value. The customer is responsible for return shipping (unless the first year TAG applies). Please note: ACI can not accept COD or Freight Collect returns.

3.Replacement: Audio Concepts, Inc. will inspect and determine the cause of failure and will pay return shipping on the defective goods replaced or repaired.

Please ship any returns to the following address:

Audio Concepts, Inc., 901 So. 4th Street, La Crosse, WI 54601 (608) 784-4570