APPENDIX D
Troubleshooting SBC Express
Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact the numbers listed in Appendix A.
Step | Problem | Solution |
|
|
|
Minimum | SBC Express verifies minimum requirements on | Update your computer to the recommended |
Resources | several resources including hard drive space, RAM, | resource level. |
| operating system level, and processor speed and |
|
| family. |
|
| If any of these resources are under the required value, |
|
| an error will display describing which resource did not |
|
| meet the requirement. |
|
|
|
|
Installing | When installing Network Interface Cards the | You may have to provide an installation CD- |
Network | installation process may ask for the original installation | ROM for the installation of the drivers to be |
Interface Card | disk. | successful. |
|
|
|
Incompatible | This scenario can occur when a machine had a | Use the “Fix” button to launch the appropriate |
Adapter | previous NIC or Network Adapter installed, but the | system control panel along with context sensitive |
| physical device is missing or was misconfigured. | help. The help provided will guide you through |
|
| the steps to disable or remove the adapter. |
|
|
|
Missing Internet | This scenario can occur if Client for Microsoft | Use the “Fix” button to launch the appropriate |
Protocol | Networks is not installed with the TCP/IP protocol or | control panel and context sensitive help to guide |
| if the NIC is installed without binding TCP/IP to the | you in binding TCP/IP to the network adapter. |
| NIC. |
|
|
|
|
Disabled | This scenario can occur when a NIC is present in the | Use the “Fix” button with context sensitive help |
Network Adapter | system, yet the adapter has been disabled. | to guide you through enabling the adapter. |
|
|
|
Ping Test | The Ping Test is usually accomplished within the | Failure during this test can occur from invalid |
| Configure TCP/IP step, where SBC Express pings the | network settings, the Ethernet cable not being |
| default gateway. An explicit IP address can also be | plugged in, the DSL modem not being in synch, |
| used. | or if the specified IP address does not allow a |
|
| ping. |
|
| Make sure your Ethernet cable is plugged in and |
|
| powercycle your DSL modem. Use the “Retry” |
|
| button to try the test again. |
|
|
|
DNS Test | The DNS Test will determine the currently defined | This test can fail if the DNS server is invalid. If |
| DNS servers, attempt to ping them, and upon a | you entered static IP information, ensure you |
| successful ping, will resolve a specified hostname to an | entered the DNS servers correctly. |
| IP address. |
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|
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This concludes the DSL Equipment Installation Guide
Installation Guide for Customer | Page 29 |
©2001 SBC Advanced Solutions, Inc. All rights reserved. |
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