Seagate ST373207FC/FCV Hot plugging the drive, Drive startup options, Troubleshooting, Option

Models: ST3146707FC/FCV ST3300007FC/FCV ST373207FC/FCV

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4. Format the drive

The drive has been low level formatted at the factory. You do not need to perform another low level format on this drive unless you decide to perform certain diagnostics through the host adapter. If you do decide to perform a low level format, do not abort the format as this is likely to make the drive inoperable. A low level format, with verify turned on, will typically take two hours.

Protect against power failure or other power interruptions during the format.

a.Turn on DC power to the host system.

b.Boot the system from a system floppy, CD, or from a previously installed hard disc drive if there is one.

c.Format the drive.

Caution. Formatting a drive erases all user data. Be sure that you under- stand this principle before formatting any hard disc drive. It is not necessary to format a drive that previously has been used to store data, unless your intention is to erase all user data. Seagate® is not responsible for lost user data.

Cheetah® 10K.7 disc drives are designed to operate with a variety of oper- ating systems. Please refer to your system or Fibre Channel host adapter (controller) manual for information about formatting and setting up the drive for use with your particular operating system.

Hot plugging the drive

This drive features hot plugging capabilities which allow you to insert and remove the drive without powering down the host system. Any time a drive is inserted or removed from a Fibre Channel loop, a short loop interruption occurs and the loop resynchronizes automatically to accommodate the added (or removed) drive.

Drive startup options

The drive’s motor will start spinning the discs based on the status of two sig- nals set by the host adapter. These two signals are called Start_1 and Start_2. There are four options as described below.

Option

Start_2 Start_1

Motor spin function

1

Low

Low

Motor spins up at DC power on.

2

High

Low

Motor spins up when the host adapter sends

 

 

 

the SCSI Start command.

3

Low

High

Motor spins up after a delay of 12 seconds

 

 

 

times the physical address of the drive.

4

High

High

The drive will not spin up.

Most systems that host only a couple of drives use option 1 to enable all of the drives to start up immediately when power is applied to the drives. Sys- tems hosting larger numbers of drives may be configured to start drives at various times to avoid overloading the capabilities of the host system’s power supply.

If you want to change the startup option for the drive, please refer to the documentation provided with your Fibre Channel host adapter or host sys- tem.

Troubleshooting

Drive does not spin up. Remove and then reinsert the drive into the drive bay on the host-supplied carrier or tray. Make sure the drive makes firm contact with the host’s FC backpanel connector. Also, check the drive startup options for the Start_1 and Start_2 signals controlled from your host adapter. See “Drive Startup Options” above for the four possi- ble startup options.

Computer does not seem to recognize the drive. Verify that the drive is enabled by the FC host adapter setup utility.

Seagate support services

For online information about Seagate products, visit www.seagate.com or e-mail your disc questions to DiscSupport@Seagate.com.

If you need help installing your drive, consult your dealer first. If you need additional help, call a Seagate technical support specialist. Before calling, note your system configuration and drive model number.

Africa

+1-405-324-4714

Netherlands

00 800-47324283

Australia

1800-14-7201

New Zealand

0800-443988

Austria

0 800-20 12 90

Norway

00 800-47324283

Belgium

00 800-47324283

Poland

00 800-311 12 38

China*

800-810-9668

Spain

00 800-47324283

Denmark

00 800-47324283

Sweden

00 800-47324283

France

00 800-47324283

Switzerland

00 800-47324283

Germany

00 800-47324283

Singapore

800-1101-150

Hong Kong

800-90-0474

Taiwan*

00-800-0830-1730

Hong Kong†

001-800-0830-1730

Thailand

001-800-11-0032165

India

1-600-33-1104

Turkey

00 800-31 92 91 40

Indonesia

001-803-1-003-2165

United Kingdom

00 800-47324283

Ireland

00 800-47324283

USA/Canada/

1-800 SEAGATE or

Italy

00 800-47324283

Latin America

+1-405-324-4700

Japan

0034 800 400 554

Other European

 

Malaysia

1-800-80-2335

countries

+1-405-324-4714

Middle East

+1-405-324-4714

 

 

*Mandarin

 

 

 

†Cantonese

 

 

 

Warranty. Contact your place of purchase or our web site (above).

Return Merchandise Authorization (RMA). Before returning the drive, verify that it is defective. Seagate Worldwide customer service centers are the only facilities autho- rized to service Seagate drives. Contact nearest center for return procedures and trade regulations.

Shipping the drive

Caution. Back up the data before shipping. Seagate assumes no responsibility for data lost during shipping or service. Shipping drive in an unapproved container voids the warranty. Pack the drive with original box and packing materials. Use no other materials. This prevents electrical and physical damage in transit.

© 2004 Seagate Technology LLC All rights reserved

Publication number: 100260920, Rev. A, March 2004, Printed in U.S.A.

Seagate and Seagate Technology are registered trademarks of Seagate Technology LLC. Cheetah and the Wave logo are registered trademarks or trademarks of Seagate Technology LLC. Other product names are registered trademarks or trademarks of their owners. Seagate reserves the right to change, without notice, product offerings or specifications.

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Seagate ST373207FC/FCV Hot plugging the drive, Drive startup options, Troubleshooting, Seagate support services, Option