Manuals / Seagate / Computer Equipment / Computer Drive

Seagate ST3450857SS Seagate Technology support services, Presales Support, Technical Support

Models: ST3450857SS ST3300557SS ST3600057SS ST3600957SS ST3450757SS ST3300657SS

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11.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

62	Cheetah 15K.7 SAS Product Manual, Rev. A

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Seagate ST3450857SS, ST3300657SS, ST3300557SS manual Seagate Technology support services, Presales Support, Technical Support

Contents

Cheetah 15K.7 SAS Standard models Self-Encrypting Drive modelsPage Contents Defect and error management InstallationAbout self-encrypting drives Interface requirements Seagate Technology support services Cheetah 15K.7 SAS Product Manual, Rev. a Scope Model Number Capacity Self-Encrypting Drive SED Standards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibility Compliance European Union Restriction of Hazardous Substances RoHS Reference documents General description Performance Standard featuresMedia description Factory-installed options ReliabilityFormatted capacities Programmable drive capacity Performance characteristics Internal drive characteristicsAccess time Seek time Start/stop time Format command execution time minutesGeneral performance characteristics Prefetch/multi-segmented cache control Cache operation Caching write data Prefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable Errors Reliability and service Seek errorsInterface errors Preventive maintenance 4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Milliseconds Reporting control Determining ratePredictive failures Thermal monitor Temperature Log Page 0Dh Parameter Code Description State of the drive prior to testingDrive Self Test DST DST failure definition Invoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010b Product warranty AbortShipping Product repair and return information DC power requirements Physical/electrical specificationsAC power requirements 600 GB DC power requirements ST3600057SS ST3600957SS Gbit mode Amps 450 GB DC power requirements ST3450857SS ST3450757SS Gbit mode Amps 300 GB DC power requirements ST3300657SS ST3300557SS Gbit mode Amps Current profiles Power sequencingConducted noise immunity Typical 600GB current profiles Typical 300GB current profiles Power dissipation ST3600057SS model ST3450857SS model ST3300657SS model TemperatureEnvironmental limits Relative humidity Effective altitude sea levelShock and vibration Shock Package size Packaged/product weight Drop height Vibration Recommended mounting Air cleanliness AcousticsCorrosive environment RoHS compliance statement Mechanical specifications Physical dimensions Controlled access Admin SPAbout self-encrypting drives Data encryption Authenticated firmware download Random number generator RNGDrive locking Data bands Power requirements Supported commands Drive error recovery procedures Defect and error managementDrive internal defects/errors Page SAS system errors Background Media Scan Idle Read After Write Media Pre-ScanDeferred Auto-Reallocation Cooling InstallationDrive orientation Drive mounting Grounding SAS features Interface requirements Scsi commands supported Commands supported by Cheetah 15K.6 SAS family drivesCommand name Command code Supported Dual port support Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Inquiry data Cheetah 15K.7 inquiry data Bytes Data hex Mode Sense data 10.3.2.1 ST3600057SS and ST3600957SS Mode Sense data Mode Pages DEF CHG 10.3.2.2 ST3450857SS and ST3450757SS Mode Sense data Mode Data Header Block Descriptor Mode Pages DEF CHG Read Capacity Data Buffer C D E F 10.3.2.3 ST3300657SS and ST3300557SS Mode Sense data Mode Pages Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous status SAS physical interface Physical interface Datum B Physical characteristics Connector requirements Pin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptions Signal characteristics PowerSAS transmitters and receivers Ready LED Out SAS-2 Specification compliance LED drive signalDifferential signals General interface characteristics Technical Support Seagate Technology support servicesPresales Support Data Recovery Services Call CenterToll-freeDirect dialFAX Warranty ServiceData Recovery Services Authorized Service Centers Cheetah 15K.7 SAS Product Manual, Rev. a Index NumericsPage SAS Smart