Shipping | Seagate ST936751SS, ST973451SS guide

procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Savvio 15K SAS Product Manual, Rev. B

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Seagate ST936751SS, ST973451SS manual Shipping, Product repair and return information

Contents

100407739 Rev. B Savvio 15K SASPage Revision status summary sheet Savvio 15K SAS Product Manual, Rev. B Contents Installation Defect and error managementSeagate Technology support services Interface requirements List of Figures Page Scope Savvio 15K SAS Product Manual, Rev. B Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibility Electromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean MIC European Union Restriction of Hazardous Substances RoHS Reference documents Savvio 15K SAS Product Manual, Rev. B General description Performance Standard featuresMedia description Reliability Factory-installed accessoriesFormatted capacities Programmable drive capacity Options Internal drive characteristics Performance characteristicsSeek performance characteristics Access time Gen 2.0 LP data General performance characteristics Format command execution time Cache operation Start/stop timePrefetch/multi-segmented cache control Prefetch operation Caching write data Error rates Reliability specificationsRecoverable Errors Unrecoverable Errors Seek errors Reliability and serviceInterface errors Preventive maintenance Controlling S.M.A.R.T 4 S.M.A.R.TPerformance impact Reporting control Predictive failures Temperature Log Page 0DhThermal monitor Parameter Code Description DST failure definition State of the drive prior to testingImplementation Invoking DST Short test Function Code 001b Product warrantyExtended test Function Code 010b Log page entries Product repair and return information Shipping Savvio 15K SAS Product Manual, Rev. B AC power requirements Physical/electrical specificationsDC power requirements ST973451SS DC power requirements General DC power requirement notes ST936751SS DC power requirements Current profiles Power sequencingConducted noise immunity Typical ST936751SS current profile ST973451SS in 1.5 Gbit operation Power dissipationST973451SS in 3 Gbit operation ST936751SS in 1.5 Gbit operation ST936751SS in 3 Gbit operation Relative humidity TemperatureEnvironmental limits Shock Effective altitude sea levelShock and vibration Recommended mounting Corrosive environment Air cleanlinessVibration Acoustics Mounting configuration dimensions Mechanical specifications Drive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Deferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Drive orientation Installation Air flow Cooling Grounding Drive mounting Savvio 15K SAS Product Manual, Rev. B Interface requirements SAS features Dual port support Commands supported by Savvio SAS family drive Scsi commands supported Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Savvio inquiry data Mode Sense dataInquiry data Page Mode Data Header 04 45 dc cc 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features SAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristicsElectrical description Pin descriptions SAS transmitters and receivers SAS pin descriptions Signal characteristics Receive eye mask General interface characteristicsEye masks Eye masks overview Z1 OP Jitter tolerance masks Peak-to Transmitter signal characteristicsSinusoidal Jitter Receiver signal characteristics Compliant jitter test pattern Cjtpat Maximum allowable jitterReceiver jitter tolerance Impedance requirements Sheet 1 Impedance specifications Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Shows the zero-length test load Receiver characteristics Savvio 15K SAS Product Manual, Rev. B Internet Seagate Technology support servicesPresales Support Technical Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Numerics IndexPage SAS See also cooling