Seagate STBM2000100 I can’t access a shared folder, I can’t access a file on a shared folder

Solving Problems Common Problems and Solutions

I can’t access a shared folder.

•Ensure that you have access to that shared folder.

•Ensure that you are using a valid username and password. Remember that usernames and passwords are case-sensitive.

•The volume that contains the shared folder may be degraded because of a disk drive error or failure. Check the status of the disk drives on the Seagate NAS; see the Seagate Business Storage NAS Administrator Guide for more information.

I can’t access a file on a shared folder.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of the disk drives on the Seagate NAS; see the Seagate NAS Administrator Guide for more information.

I can’t store any more files on a shared folder because its volume is full.

If you are a user, see your Seagate NAS administrator.

If you are an administrator, consider removing some of the files currently stored on the Seagate NAS.

I can’t get streaming music from the Seagate NAS.

Ensure that you have iTunes or installed on your computer, or are using a DLNA-compliant device or software. Ensure that you are using a computer that’s connected to the local network. Ensure that you have access to the share where music files are stored, and that the administrator has enabled the Media Service for the Seagate NAS.

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact your Seagate NAS administrator.

Seagate Business Storage NAS User Guide 22