If a problem occurs ...
If a problem occurs ...
Problem | Possible cause | Possible solution | Page |
Headset cannot | The rechargeable | Recharge the recharge- | |
be switched on | battery is flat. | able battery. |
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No audio signal | The headset is not | Check if the headset is | 14 |
| paired with the | paired. If necessary, pair |
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| mobile phone. | the headset with the |
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| mobile phone again. |
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| The volume is | Increase the volume. | |
| adjusted too low. |
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| The headset is | Switch the headset on. | |
| switched off. |
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Headset cannot | The pairing does | Check if the your | – |
be paired | not work. | Bluetooth device |
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| supports the HF or |
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| HS profile. |
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| The mobile phone | Switch the mobile | |
| is switched off. | phone on. |
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Headset does | The operation of the | Reset the headset to | |
not react to any | headset is faulty. | the factory default |
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button press |
| settings. |
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If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.senncom.com.
Restoring factory default settings (Reset)
You can restore the following settings to their factory default settings:
• list of paired Bluetooth devices (afterwards empty)
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| Set the headset to pairing mode (see page 10). The LED flashes alter- |
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| 3s |
| nately blue and red, indicating that the headset is in pairing mode. | |
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| Simultaneously press and hold the volume up button and the volume |
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| down button for 3 seconds. |
Vol +
Vol –
20 VMX 200