Troubleshooting

Troubleshooting

Problem

Possible cause

Possible solution

Page

Headphones

Battery is empty

Charge the headphones.

12

cannot be

Battery is completely

Visit an authorized

 

switched on

 

exhausted/worn out

Sennheiser service center

 

 

 

 

 

for battery replacement.

 

No audio signal

Headphones are not

Check if the headphones

13

 

paired with your device

are paired. If necessary,

 

 

 

pair the headphones with

 

 

 

your device again.

 

 

 

 

 

 

Volume too low

Increase the volume.

18

 

Headphones are

Switch the headphones on.

17

 

switched off

 

 

 

 

 

 

Headphones

Pairing does not work

Check if your smartphone

 

cannot connect

 

supports the HFP or HSP

 

 

 

Bluetooth profile.

 

 

Smartphone is

Switch your smartphone

 

 

switched off

on.

 

 

Bluetooth is

Activate Bluetooth on your

 

 

deactivated on your

smartphone.

 

 

smartphone

 

 

Headphones

Function of the head-

Clear the pairing settings

29

do not respond

phones is faulty

from the headphones.

 

to any button

 

 

 

press

 

 

 

If you encounter a problem that is not listed in the table, or if the solutions provided do not work, please contact an authorized Sennheiser service partner for assistance.

To find a Sennheiser service partner in your country, visit www.sennheiser.com.

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