Troubleshooting
Troubleshooting
Problem | Possible cause | Possible solution | Page |
Headphones | Battery is empty | Charge the headphones. | 12 |
cannot be | Battery is completely | Visit an authorized |
|
switched on |
| ||
exhausted/worn out | Sennheiser service center |
| |
|
| ||
|
| for battery replacement. |
|
No audio signal | Headphones are not | Check if the headphones | 13 |
| paired with your device | are paired. If necessary, |
|
|
| pair the headphones with |
|
|
| your device again. |
|
|
|
|
|
| Volume too low | Increase the volume. | 18 |
| Headphones are | Switch the headphones on. | 17 |
| switched off |
|
|
|
|
|
|
Headphones | Pairing does not work | Check if your smartphone |
|
cannot connect |
| supports the HFP or HSP |
|
|
| Bluetooth profile. |
|
| Smartphone is | Switch your smartphone |
|
| switched off | on. |
|
| Bluetooth is | Activate Bluetooth on your |
|
| deactivated on your | smartphone. |
|
| smartphone |
|
|
Headphones | Function of the head- | Clear the pairing settings | 29 |
do not respond | phones is faulty | from the headphones. |
|
to any button |
|
|
|
press |
|
|
|
If you encounter a problem that is not listed in the table, or if the solutions provided do not work, please contact an authorized Sennheiser service partner for assistance.
To find a Sennheiser service partner in your country, visit www.sennheiser.com.
28 M2 AEBT