Troubleshooting
Troubleshooting
Sound problems
Problem | Possible cause | Possible solutions | Page | |
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| Headphones are switched off. | Switch the headphones on. | ||
| No power connection. | Check the connection of the power supply | ||
| unit. | |||
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| Headphones are muted. | Deactivate the muting function. | ||
| Audio plug is not properly connected. | Check the audio plug connection. | ||
No sound | Audio source is switched off. | Switch the audio source on. | – | |
| Increase the volume on the audio source |
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| Volume of the analog audio source is |
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| to at least a medium level/Deactivate the | – | ||
| either set to the minimum or is on mute. | |||
| muting function from the audio source. |
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| Audio cable is defective. | Replace the audio cable. | – | |
| Headphones are not correctly paired | Pair the headphones with the transmitter |
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| with the transmitter (e.g. additional | |||
| again. | |||
| headphones). |
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| Headphones are out of the transmitter’s | Reduce the distance between | – | |
| range. | headphones and transmitter. | ||
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| Signal is shielded. | Remove obstacles between the | – | |
Sound | transmitter and headphones. | |||
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dropouts/ |
| Change the position of the transmitter | ||
no sound |
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There are interfering devices | or of the headphones. | |||
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| (e.g. WLAN routers, Bluetooth devices | Ensure that the transmitter is separated |
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| or microwaves) in the vicinity. | from other wireless devices by at least | – | |
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| 50 cm/20”. |
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Sound is too | Headphone volume is adjusted too low. | Increase the volume on the headphones. | ||
Volume of the analog audio source is | Increase the volume on the analog audio |
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low | – | |||
adjusted too low. | source to at least a medium level. | |||
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Sound only on | Audio cable is not properly connected. | Check the plug connection. | ||
one ear | Audio cable is defective. | Replace the audio cable. | – | |
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| Signal of the audio source is distorted. | Reduce the volume of the audio source. | – | |
Sound is | Headphone volume is adjusted too high. | Reduce the volume on the headphones. | ||
distorted | Volume of the analog audio source is | Decrease the volume of the analog audio | – | |
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| adjusted too high. | source at least to a medium volume level. | ||
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RS 165 25