Troubleshooting

Troubleshooting

Sound problems

Problem

Possible cause

Possible solutions

Page

 

 

 

 

 

Headphones are switched off.

Switch the headphones on.

20

 

No power connection.

Check the connection of the power supply

16

 

unit.

 

 

 

 

Headphones are muted.

Deactivate the muting function.

21

 

Audio plug is not properly connected.

Check the audio plug connection.

12

 

Audio source is switched off.

Switch the audio source on.

–

 

Volume of the analog audio source is

Increase the volume on the audio source

 

 

to at least a medium level/Deactivate the

–

 

either set to the minimum or is on mute.

No sound

muting function from the audio source.

 

 

 

 

 

 

 

Audio cable is defective.

Replace the audio cable.

–

 

Headphones are not correctly paired

Pair the headphones with the transmitter

 

 

with the transmitter (e.g. additional

24

 

again.

 

headphones).

 

 

 

 

 

Wrong audio input is selected.

Select the other audio input.

21

 

 

Set the digital audio output of your

 

 

Digital audio connection uses

device/audio source to “PCM”, with a

–

 

incompatible data transmission settings.

sampling rate of max. 96 kHz (see the

 

 

 

 

instruction manual of your audio source).

 

 

 

 

 

 

Headphones are out of the transmitter’s

Reduce the distance between headphones

–

 

range.

and transmitter.

 

 

 

Signal is shielded.

Remove obstacles between the

–

Occasional

transmitter and headphones.

 

 

sound

 

Change the position of the transmitter or

11

dropouts

There are interfering devices (e.g. WLAN

of the headphones.

 

 

routers, Bluetooth devices or microwaves)

Ensure that the transmitter is separated

 

 

in the vicinity.

from other wireless devices by at least

–

 

 

50 cm/20”.

 

 

 

 

 

Sound is too

Headphone volume is adjusted too low.

Increase the volume on the headphones.

21

Volume of the analog audio source is

Increase the volume on the analog audio

 

low

–

adjusted too low.

source to at least a medium level.

 

 

 

 

 

 

Hear echoes

Some TVs can adjust a delay or latency

 

 

and TV tone

Check the audio output settings of your

 

of the audio signal for the digital audio

–

when using

TV and set the latency to “0”.

output.

 

headphones

 

 

 

 

 

 

 

 

 

Sound only on

Audio cable is not properly connected.

Check the plug connection.

12

one ear

Audio cable is defective.

Replace the audio cable.

–

 

 

 

 

 

Signal of the audio source is distorted.

Reduce the volume of the audio source.

–

Sound is

Headphone volume is adjusted too high.

Reduce the volume on the headphones.

21

distorted

Volume of the analog audio source is

Decrease the volume of the analog audio

–

 

 

adjusted too high.

source at least to a medium volume level.

 

 

 

 

 

 

RS 175 27