Ordering Replacement Parts

Troubleshooting Guide	English

	PROBLEM	POSSIBLE REASONS & SOLUTIONS
		Your Steam Mop should be securely plugged into a
	The Steam Mop	120V AC electrical outlet only.
	will not turn on.	Check your fuse or breaker.
		If your unit still doesn’t work, give us a call 1-866-826-6941

	Steam Mop will not	Prime the pump, see page 4 for more information.
	make steam.	Is there water in the water tank? If not, add water to your
		Steam Mop following the instructions.

		Check to see if your micro-fiber cleaning pocket is too wet.
	Steam Mop leaves	We recommend you unplug the Steam Mop and change the
	water on the floor.	micro-fiber cleaning pocket.
		Make sure the steam pocket is attached correctly.

	Steam Mop is hard	Make sure the steam pocket is attached correctly.
	Steam Mop is hard	Check to see if your pocket is excessively dirty.
	to push.	Check to see if your pocket is excessively dirty.
	to push.	Try increasing the height of the pole for better leverage.
		Try increasing the height of the pole for better leverage.

ORDERING REPLACEMENT PARTS

To order additional parts and accessories, feel free to contact us at www.sharkcompany.com

or call 1-866-826-6941.

	The micro-fiber	pocket might be dirty. Flip or change
	the pocket.
	If you washed the	pocket with powder detergent then the
	pocket might be	ruined.
Floors are cloudy,	If you are cleaning	in a kitchen area where there might be a
Floors are cloudy,	build-up of grease	then use a degreasing agent such as an
streaky or spotty	build-up of grease	then use a degreasing agent such as an
streaky or spotty	all-purpose cleaner or dish soap and paper towels to clean
after steaming.	all-purpose cleaner or dish soap and paper towels to clean
after steaming.	the area first.
	the area first.
	You might have left the mop in the same spot for
	too long.
	Do you have hard water? If you do you, we recommend
	switching to distilled water.

10	TOLL FREE: 1-866-826-6941