Problem Solving
Paper Feed Problems
If paper jams are frequent:
•More than one sheet feeds at a time.
•Paper curls.
•Paper feeds at an angle.
Possible Cause | Remedy |
The printer is not | Place the printer on a stable, level surface. |
horizontal. |
|
|
|
The paper is too thin. | Use the correct type of paper (see Specifications). |
The paper is moist or | Store paper within specified temperature and |
affected by static. | humidity levels. |
|
|
The paper is creased or | Remove the creased/wrinkled paper from the feed |
wrinkled. | tray. |
The paper is not aligned | Adjust tray or manual feed guides. |
correctly. |
|
|
|
Paper doesn’t feed. | Correct paper feed selection in the printer driver. |
|
|
Paper jam has been cleared, but printer does not print.
Possible Cause
The top cover has not remained open until all paper jams have been cleared.
Remedy
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if the paper jam has been removed from behind the front cover.
Sharp